DAS Customer Service Issues

[DisneyOma]

One of my biggest Disney challenges in the past 2-3 years is the inconsistent Cast Member quality and obvious lack of training. If this issue happens when you need towels or a refill of a beverage, it certainly isn't "Disney level service", but it's a minor inconvenience.

When these issues happen with DAS, and the Cast Member failure can cause a horrific experience, great anxiety, or even life threatening medical emergency, it's simply inexcusable. We had such an experience, and it was handled poorly, to say the least. I feel as if the perception by Disney is that DAS provides convenience, and that is simply untrue. For many/most, it is the difference between being able to experience something safely, or having something pretty awful happen. It certainly isn't a place to cut corners or throw untrained, immature CM's into.

If DAS is the only difference between enjoying a ride and a "Life threatening medical emergency" what happens if the ride shuts down and you are on the attraction? If DAS is required for safety, what happens everywhere else where DAS is not used? You're making me anxious to be at WDW thinking there are guests at WDW who might drop dead behind me if I don't move quickly enough in the ILL.

 

[ttintagel]

I’ve run into bad cast members in pretty much every role cast members can be in. It’s especially frustrating for disabilities that aren’t accommodated through DAS such as low vision. Even though the company is making record profits right now, they’re keeping the purse strings too tight to hire enough staff and train them adequately. One of the results is that the people they do have are overworked from trying to cover the gaps. It was a problem before the pandemic, and it seems to be more common now.

Sometimes all we can do is give feedback to the company - maybe if enough people do that things will start to change.

 

[Lilsia]

I’ve run into bad cast members in pretty much every role cast members can be in. It’s especially frustrating for disabilities that aren’t accommodated through DAS such as low vision. Even though the company is making record profits right now, they’re keeping the purse strings too tight to hire enough staff and train them adequately. One of the results is that the people they do have are overworked from trying to cover the gaps. It was a problem before the pandemic, and it seems to be more common now.

Sometimes all we can do is give feedback to the company - maybe if enough people do that things will start to change.

Frankly, I don't think Chapek gives a rat's behind. He obviously has no love for Disney and what it means to so many people. He is there to make money and nothing else. I find it repugnant that these types of people, who don't care about those who work for them, are in these positions. Nobody should ever become a CEO of a company that they have not worked their way up in.