Damaged Merchandise

[JJIRmom]

I ordered a lounge fly back from ShopDisney.com about 3 weeks ago. I have been using it for only 2 weeks and 1 part of the backpack seam is starting to rip. Does anyone know if there is something Disney will do about this & who can I contact? The backpack was way too expensive to be falling apart this soon. Thanks so much

 

[purple figment]

There is info on the packing slip and on the Shop Disney.com site on how to contact them (email, phone or chat) regarding exchanges and returns.

When I wanted to exchange a defective tee shirt earlier this year I emailed photos of the defect and the receipt. A castmember contacted me about returning/exchanging the shirt and it was done without a problem.