customer services

[angelbaby29871]

After a bad experiene at ioa, we made a compliant on the day and had our complaint delt with but today i recieved a letter from universal regarding our complaint and i must say they have gone right back up in my expectations. they really have taken on board the comments i made and i feel that to write after the fact regarding it makes it feel as if they have taken it seriously and are trying to rectify the problem. well done to them

 

[Melisa1]

Glad to hear you are pleased with your experience. They have always taken great care of me. I only had 1 problem where I had bought a 2 day pass to the parks and they weren't supposed to expire, when I went back few months later and used the pass it had expired. I went to guest services and they corrected the problem AND gave us 2 complimentary 1 day passes.