Currently at HoJo

[KCmike]

I would ask for a discount. Most managers are quick to offer a discount when problems arise. Don't be afraid to ask for one, it sounds like you deserve it. Good luck.

 

[gapoochi]

we're going to be there in a few days and we were told we are getting a room facing the courtyard for part of the stay and then one facing the highway for the second part. I might have to see if I can request something else! not sure what to request though.

OP I hope they fix this for you! I hear such good things about Hojo customer service so I can't imagine they wouldn't (but then again, I'm an optimist about such things)
Fingers crossed for you!

 

[AustinTink]

OP, sorry to hear about your messed up stay at the HOJO. I must say, now I'm feeling really good about my choice of the Candy Cane Inn for our summer trip. Hope you get some peace and quiet!

 

[tzeitel]

Has anyone found a property map online? I found this one and wanted to make sure it is correct -

http://www.hojoanaheim.com/wp-content/themes/hojo/images/propertymap.pdf

From that map it does not look like bldg 3 faces the hwy.

 

[jory29]

I think putting you in a new room tomorrow sounds reasonable. They are at full capacity so they can't just kick someone out to accommodate your wishes. Had you specified a certain area, or made a request for a more quiet room when you booked? Just wondering... The people running up and down the stairs isn't going to keep happening, don't worry about that, and the freeway noise isn't that bad in my opinion, or at least, isn't so bad in building one, kids suites, facing the freeway. Yes, you can hear the traffic - for sure - but it's not a deal breaker for our family.

 

[Brady's Mom]

Has anyone found a property map online? I found this one and wanted to make sure it is correct -

http://www.hojoanaheim.com/wp-content/themes/hojo/images/propertymap.pdf

From that map it does not look like bldg 3 faces the hwy.

If you are looking at the map the highway goes diagonally past bldg 2 and bldg 1, so it's possible if you are in the corner rooms in bldg 3 to get freeway noise. We always stay in bldg 2, but have had the corner closest to the freeway and have heard noise.

 

[JadeDarkstar]

i hope kids rooms arent as bad. i know it will be a bit noisy just hope not bad

 

[tzeitel]

If you are looking at the map the highway goes diagonally past bldg 2 and bldg 1, so it's possible if you are in the corner rooms in bldg 3 to get freeway noise. We always stay in bldg 2, but have had the corner closest to the freeway and have heard noise.

Thanks! I was trying to figure it out, guess they would not advertise where the hwy actually is so ppl don't ask in advance to be away from it.

 

[Halloweenqueen]

We usually stay at building 4. I can't imagine building 3 is that noisy. It is in the center of the complex. Now if you open of the balcony door of any room at the Hojo you hear traffic. We stayed in a view room in building one in December. We were facing away from the freeway, yet we could still hear some noise and feel some vibration from passing traffic.

Being exhausted at the end of a day was a good thing. We like to crack open our patio door for some fresh air at a hotel, but this wasn't possible at the Hojo.

Now building 3 and 4 are near the water park. My parent's room once faced the center of the water park, but we didn't have any naptime. It would have been difficult to nap with the noise, plus those rooms on the second floor are so sunny.

We stayed at Anaheim Desert Inn and Suites for the first time last month. My family kept commenting how quiet it was there, away from the freeway.

 

[Funball]

flame girl~ you gotta let us know how you handled it today with the front desk!!

 

[wdwfan22]

I think some people are just more sensitive to noise than others. I can sleep through anything, so the $59 rate I get at HoJo's is great for me.

But this is not really a hotel for those that need quiet to sleep. At least not a lot of the rooms.

 

[Hojoanaheim]

Dear Kathy:

I'm very sorry you had such an unpleasant experience last night! According to my Manager on Duty this morning there was a note from the staff last night to change your room today to a quieter location. I'm confident we will resolve this issue to your satisfaction. It is always best to speak "in person" to the Manager on Duty at the Front Desk when you have an issue with any hotel. My staff is instructed to resolve all issues to our Guests' satisfaction.

We are currently evaluating sound-proof windows/doors in our freeway facing rooms, so we expect to be able to announce this project soon! I'll keep the folks posted on our progress.

Jonathan, G.M.

 

[pixiewings71]

...and it's the most miserable stay I've ever had at any hotel, ever.

We are in building 3, and our room is shaking constantly from I-5 traffic. Also, we are the closest room to the stairway, so we have idiots stomping up the stairs and screaming as they run down the hall to their own room.

I called the front desk but apparently the manager is too busy to talk to me and they're booked solid.

HoJo...I hope you're still reading these boards. This is unacceptable.

I've stayed in this room....I know, I remember, it was 1 of 2 negative stays for us at the HoJo. However, the 20+ positive stays made us always go back. We found bldgs 3 & 5 to be the worst for road noise (altho we have not bldg 1 without a Disney view) and the back corner of bldg 2 was very bad as well. And yes, I agree about people stomping around...I will NEVER understand WHY people think it's OK to be as loud in a hotel as you would in your home.....we have always impressed upon the kids how important it is to be quiet in a hotel, out of respect for others. Our point was made for us one stay at the Peacock Suites (we are SVC/RCI owners so our points go a long way at the PS) when the family next to us screamed at each from about 5 am.....finally around 7 DBF got up and went and POUNDED on the wall between our rooms.....that family was insanely loud the whole time they were there!!!! We tried to move but PS was full that weekend so we had to deal, we complained a LOT about that stay. lol Owner survey..why yes, I'm happy to take that and tell how crappy our stay was....LOL That was in March, we had a stay booked in May and when we checked in there were balloons, cookies and free light up Mickey ear hat to apologize for our negative stay the previous time. Anyway, I totally get what you're saying about the noisy people going up and down the stairs. And back to that room, I don't remember it vibrating from road traffic, but I do remember the noise, I have a hard time sleeping with the noise and it made it hard for me to fall asleep and stay asleep, especially when someone would blast their horn on the freeway......nothing like waking up to a semi blowing his air horn at 3 am!

Has anyone found a property map online? I found this one and wanted to make sure it is correct -

http://www.hojoanaheim.com/wp-content/themes/hojo/images/propertymap.pdf

From that map it does not look like bldg 3 faces the hwy.

Bldg 3 does not face the freeway, but it's close enough that the road noise does factor in. It's the same at the far end of bldg 5 and bldg 2.

Dear Kathy:

I'm very sorry you had such an unpleasant experience last night! According to my Manager on Duty this morning there was a note from the staff last night to change your room today to a quieter location. I'm confident we will resolve this issue to your satisfaction. It is always best to speak "in person" to the Manager on Duty at the Front Desk when you have an issue with any hotel. My staff is instructed to resolve all issues to our Guests' satisfaction.

We are currently evaluating sound-proof windows/doors in our freeway facing rooms, so we expect to be able to announce this project soon! I'll keep the folks posted on our progress.

Jonathan, G.M.

She had a sleeping child, she was unable to leave the room at that time. This is why she did not go to the Front Desk herself at that time. I'm sure that you will resolve the issue with Kathy, but you may want to talk to the MoD at the time to be sure that calls are returned to guests, it's unfortunate that the MoD did not get back to her when her first call was made.

FWIW, IMO, the best rooms are second floor, parking lot end in bldgs 4 & 6, those were the rooms we always requested, quiet, clean, and the freeway noise was not a factor.

 

[FlameGirl]

Hey everyone...

We checked out of the room this morning and won't know what the new room is like until about 9 tonight.

Thank you Jonathan. I appreciate that the staff was able to accommodate us. Like Kerri said, I couldn't leavethe room as my daughter was passed out after a very long day.

I look forward to reporting back on a more positive note tonight!

 

[FlameGirl]

We decided to take a break from the park and just checked into our new room. We are in building 4 now and it's 9,000% better.

Thanks for all of the suggestions everyone and thank you HoJo and Jonathan for accommodating us.

 

[FlameGirl]

Also....for those that are skeptical about bldg 3 and its proximity to the freeway and / or the likelihood of the noise being disruptive...

We were in a corner room - 3202. The balcony / glass door is directly across from the freeway. I took video (can't post from my iPhone) and I'd be happy to email it to you. The door was shut and we had the a/c unit on full blast and it was still a nightmare. And the room shook from the traffic.

 

[brookies_mommy]

You do realize that everyone on this board is crazy?

HAHA! Disney crazy!!

 

[perlster]

Sorry, I have never had a room out of Borg 2..

You have already been assimilated.

 

[momrek06]

We decided to take a break from the park and just checked into our new room. We are in building 4 now and it's 9,000% better.

Thanks for all of the suggestions everyone and thank you HoJo and Jonathan for accommodating us.

Have a GREAT rest of your stay!!!

 

[DangerMouse]

We decided to take a break from the park and just checked into our new room. We are in building 4 now and it's 9,000% better.

Thanks for all of the suggestions everyone and thank you HoJo and Jonathan for accommodating us.

Glad the HoJo came through for you, Kathy. Sorry about your miserable night last night, though. We had a room like that on the very top floor of building 1, on the end nearest the freeway. Never again! Sweet dreams tonight!