Hi all,
I’m a customer service representative at Global Blue and wanted to clarify some of your concerns. Just to let you know, the VAT rate in UK is currently 20%. As an eligible overseas visitor, you can claim back net VAT content of the sales price, which is 16,67%.
If you wish to calculate the net VAT from the sales price, please use the following formula: (VAT rate)% / (100+VAT rate)% = (net VAT rate)%
In case of the purchase of 1000GBP, the net VAT is 166,67 GBP and the refund amount would be approximately 122.00 GBP depending also on the store where the purchase was made.
Our administration charge (the difference between the net VAT and refund) is based on a sliding scale rather than on a percentage of the amount spent by a customer.
We believe in a transparent refund policy, so we provide all the necessary information about charges on Global Blue Forms. In addition, we provide retailers with our refund tables in order to assist them in the correct calculation of refunds.
The fee covers the cost of providing the VAT refund service, including the provision of more than 210 cash refund offices located at the world's largest airports.
We hope this illustrates why the administration fee is applied to the VAT refund service provided for the affiliated retailers and that you find this information useful and clear. You can also check the approximate refund amount on our refund calculator on our webpage (www dot globalblue dot com).
Travellers can take care of the refund process on their own without using Global Blue, however they will need to complete all tax refund paperwork by themselves and liaise with the authorities in order to obtain the VAT/GST refund. This can take up to 6 months.
In case of Currency Choice service – we offer to our customers the possibility to pay for the goods of services with the best rate of that day. If you find better rate for that day, you can contact us by email and we will be glad to help you.
Please don’t hesitate to contact us by email (taxfree at globalblue dot com) should you have further questions about the processor your specific claims.
Thanks
Lenka, Senior Customer Service representative at Global Blue