Cruise and Theme Park Operational Updates due to Coronavirus

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Interesting...... but wondering what the writers agenda is. “This as-told-to essay is based on a conversation with a worker at Disney World in Orlando, Florida. It has been transcribed, condensed, and edited”

The whole piece is basically a mild complaint about working in a theme park during a pandemic. The strongest position taken was that this person gets frustrated when people complain about the safety procedures and is scared to confront people about not complying to the rules because they're worried about escalation - which is something that has been well-documented as happening outside of Disney. They don't even fully commit to pushing the idea that the parks should close because they're worried about having difficulty getting unemployment - yet another thing that we know is happening.

If there's an "agenda" in the piece it's to be kind to these people and follow the rules, something people should be doing anyway.
 
ResortTV1 livestream is doing a skyliner tour of resorts tonight. Crowding issue in Pop with a lot of ppl waiting for mobile orders indoors there. Josh walked in, showed it, and speed walked right back out. Sounds like it is a situation created by parks closing and reduced food options. Disney needs to address this - even if it's just having people wait outdoors, that would be safer.
Pop has a big bottleneck problem right where you enter the gift shop/pick up mobile orders. They have set it up so both have the exact same entrance which only fits 1-2 people through at a time and a CM has to "wave" you in. The problem is, you have to wait in a long line of people with mobile orders or questions even if you just want to walk into the gift shop. People insist on having their entire family wait all of 2 feet from the entrance hole in the barrier for their mobile order to be ready which creates a big clog. This was definitely a frustrating issue, but one of the only I saw like that when I was there. If they had a separate line to enter the gift shop and/or directed people waiting for their orders to be ready to go sit somewhere else I really think it would help some. Almost every time I was in the lobby nearly all of the seating along the back wall was empty. It's a cluster right now because of people hovering near that one narrow gift shop/food entrance. I totally agree this is an area they need to do better in though, for social distancing and because the system just doesn't make sense when you need to wait in a 10min line of people with mobile order problems/questions just to get into a gift shop that doesn't actually have a wait or pick up an order that is actually ready.

I still had a great time on my trip overall, this was just an area that needs work.
 
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Pop has a big bottleneck problem right where you enter the gift shop/pick up mobile orders. They have set it up so both have the exact same entrance which only fits 1-2 people through at a time and a CM has to "wave" you in. The problem is, you have to wait in a long line of people with mobile orders or questions even if you just want to walk into the gift shop. People insist on having their entire family wait all of 2 feet from the entrance hole in the barrier for their mobile order to be ready which creates a big clog. This was definitely a frustrating issue, but one of the only I saw like that when I was there. If they had a separate line to enter the gift shop and/or directed people waiting for their orders to be ready to go sit somewhere else I really think it would help some. Almost every time I was in the lobby nearly all of the seating along the back wall was empty. It's a cluster right now because of people hovering near that one narrow gift shop/food entrance. I totally agree this is an area they need to do better in though, for social distancing and because the system just doesn't make sense when you need to wait in a 10min line of people with mobile order problems/questions just to get into a gift shop that doesn't actually have a wait or pick up an order that is actually ready.

I still had a great time on my trip overall, this was just an area that needs work.
Did you message Disney with your concern? Enough messages about the covid-dangerous situation they’ve created at Pop and maybe they’ll adjust it.
 

Did you message Disney with your concern? Enough messages about the covid-dangerous situation they’ve created at Pop and maybe they’ll adjust it.
I haven't. I just avoided the area unless I really needed to get into the gift shop. This is just one of the only situations from the week that really sticks out to me as one of those, oh hey... moments. To be honest though, if people themselves would use common sense and spread to the available seating that is literally 15 feet away instead of insisting on being 2-3 feet from the CM while waiting for a mobile order to be ready (waffles will not walk off if you don't retrieve them within 5 seconds of app notification ;) ), it'd be fine, so there is definitely a high level of guest error here as well. They have a separate exit for the area already.

I wouldn't really call it a "concern" (for me personally) as much as an area that wasn't flowing super smoothly. It's just memorable because pretty much everywhere else was running extremely smoothly. For some reason everyone just decided this was a good place to crowd, there is ample space in the immediate area to spread out and many guests are actively choosing to not use it for some reason (but it is there for people who would rather wait out of the cluster). It'd be another thing if space to spread out was not available. I just don't really see holding Disney totally accountable for an issue that is at least 50% guests not using common sense.

I guess the CMs could strongly encourage guests to wait elsewhere, but I don't really know how they can force it. The open space is right there and people just ignore it.
 
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Sure. But people are going to complain. Everywhere. During anything. Until the end of time.
Fact. Let's not act like it's unexpected or surprising.

😐
Unexpected no, but still inexcusable given everything going on. I don't even take my son to the local zoo without first seeing what new COVID procedures are in place, so I would think people with an expensive theme park vacation would want to know what's what before going. Big ask, I know :p

People complaining no matter what is of course a given though!
 
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I so hope this is true!!!

hope so, I know the last few times I was on it before the closure it was getting pretty bad. At the end when the carts are supposed to link back up, they were slamming into each other pretty hard.

Turned into a thrill bumper car ride pretty quick
 
This week was probably the best Disney trip I've ever taken. I expected to get Covid (I haven't, yet). 7 days in the parks. Today is my last day, at AK, then I drive home. After the terrible loneliness and depression of the last 4 months, I needed exactly what Disney sells. Life is short and painful; thank goodness for what happiness we can discover! The spontaneity and PEACE at Disney right now, that is something I may never experience again. I feel truly lucky. I went from saying "What a time to be alive" in a negative way, to saying it in a positive way this week.

If you can get to the parks, do it. Enjoy it while you can!

Oh, and I spent alllll day at Epcot yesterday. I was surprised. There's still much to enjoy there. People talk about how you miss the international program, but I think Disney has done a great job at faking it. I guess they've assigned people based on appearance and language skills. 😆
That's great to hear, glad you are having an awesome time! I especially enjoyed hearing about Epcot and the world showcase. I was thinking I might miss the International CM's but maybe not so much.
Hmmm, maybe a Christmas trip might be in the cards after all.
I really appreciate everyone's posts, (good and bad) as it can really help folks like me make an informed decision on what is a very big financial outlay for me.
 
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