Cruise and Theme Park Operational Updates due to Coronavirus

[mhautz]

Yep.

But I think Universal’s proposal was far more polished, and they have communicated far better. I even received notifications via their app.

WDW needs to step up their game. And they have plenty of time to this properly. Right now, they need to step up their communications.

Having watched the presentations, they pretty much said the same things. A lot of the customer service logistics we're worried about here are irrelevant to what they needed to "prove" to the government.

 

[DanSG]

Yep.

But I think Universal’s proposal was far more polished, and they have communicated far better. I even received notifications via their app.

WDW needs to step up their game. And they have plenty of time to this properly. Right now, they need to step up their communications.

Yeah I agree and Universal is not messing up all their systems...

 

[gottalovepluto]

Oh now i'm worried - I have a trip booked for end of July at Pop. We both have APs, but they expired this month. So they are technically not active in Disney's system. Thoughts on us being considered as valid admission?

By July almost (I know some people renewed, but I can't imagine there were many) all APs that expired mid-Mar to mid-July will be inactive so Disney will have to address it in short order if they fail to address it right off the bat because the outcry will be big...

 

[Jiminy76]

I don’t believe there are any Disney-owned TS restaurants at DS. I guess you could count Jock Lindsey’s, but Disney considers that a bar/lounge, which still aren’t technically allowed to open.

Disney also reopened a few of their kiosks like the Daily Poutine. D-LUXE Burger is mobile order only at the moment, but their dining room is still open with social distancing being promoted. Your order must be ready before you can go inside the building at all however.

While the majority of accommodations in the first phase of resort reopenings (DVC and FW) do have some sort of full kitchen/cooking facilities not all do. The kitchens in the cabins are a bit more limited, and the most popular DVC rooms are the Deluxe Studios. While these units do have a kitchenette, I don’t think it’s enough for three full meals a day (unless you’re eating a lot of easyMac lol). Given the proposals around dining Disney put forth in their presentation, I am confident we will see basic QS dining back resort-wide. TS-wise, the options will be more limited but I do think there will be some TS dining available. Initial reservations will probably go fast with the limited capacity and menus will definitely be limited as well, both of which is why I think they suspended the DDPs, but I don’t think Disney will rely on all guests to cook for themselves.

That's encouraging to see the dining room open at D-Luxe. That is a good point concerning the limited menus and I'm sure they may run into issues with getting food orders initially until the supply chain gets fully back on track. Which may contribute to the limited menus and a limiting of open restaurants which necessitated the need suspend the DDP.

 

[RamblingMad]

Having watched the presentations, they pretty much said the same things. A lot of the customer service logistics we're worried about here are irrelevant to what they needed to "prove" to the government.

But after Universal’s proposal was approved, I received customer info directly to my Universal app and an e-mail the next day with more information. Their communication process has been far better. And I don’t have any outstanding reservations with them. I received nothing from Disney.

 

[gottalovepluto]

Did you call the passholder line yet? They would be my first step.

Seriously don't waste time with that. They know nothing and in fact have give out info we now know not to be true (telling people the had to renew to book FP was such a horrid move!) ... wait for the official word from Disney

 

[Betty Rohrer]

Exactly. There’s no rush for the Governor to approve as the parks don’t open for over a month.

not Disney but has he approved Sea World yet? they had an earlier opening date

 

[gottalovepluto]

not Disney but has he approved Sea World yet? they had an earlier opening date

No, so I don't think it means anything that he hasn't approved them yet.

 

[DanSG]

not Disney but has he approved Sea World yet? they had an earlier opening date

Not Seaworld yet...But he probably does not want to get bombarded when he denies Disney and approves Seaworld...probably waiting it out!

 

[SwirlTheCitrus]

We could argue it's because Disney has many more moving parts to review.... and yet, given how fast Universal was given their approval, and how hard they were pushing to get the tourism industry back up and running, it does seem odd... Honestly, I expected full approval by that night.

Was SeaWorld approved?


So.. asked already.

Is everything (plans) canceled through the end of 2020?

 

[mhautz]

But after Universal’s proposal was approved, I received customer info directly to my Universal app and an e-mail the next day with more information. Their communication process has been far better. And I don’t have any outstanding reservations with them. I received nothing from Disney.

Well, technically, they haven't been approved, which is the issue we're discussing. If Disney is still silent after the approval (assuming it will happen), maybe there's a point.

 

[DGsAtBLT]

Does the governor have a 2 year old who doesn’t want to wear a mask? Maybe he’s mad at SeaWorld for that an Disney for their date so he’s going to cause Florida’s tourism to take a big hit because he’s big mad.

I mean come on. Doesn’t the two not getting approved yet point to something beyond an issue with the proposals?

 

[skeeter31]

Not Seaworld yet...But he probably does not want to get bombarded when he denies Disney and approves Seaworld...probably waiting it out!

He’s not going to deny Disney. All he’s doing is approving the safety requirements and Disney is a private company that can go above and beyond what the state is recommending. He will approve everything all the parks have put before him. He’s not looking at the fact that Disney is cancelling FPs or anything like that. The rumors people start on this board are amazing.

 

[Krandor]

He’s not going to deny Disney. All he’s doing is approving the safety requirements and Disney is a private company that can go above and beyond what the state is recommending. He will approve everything all the parks have put before him. He’s not looking at the fact that Disney is cancelling FPs or anything like that. The rumors people start on this board are amazing.

Right. even if he doesn't like what disney is doing, he cant force them to open earlier or open with less stringent safety measures. He can give them the ability to do those things but can't force them to actually do them.

 

[disneyfan150]

My guess? Tickets will be limited to x-amount of hours, so maybe 5, 6 hours. That would allow them to spread out the entries. So, take MK with park hours from 9-7. You could choose a 6 hour block from 9-3, 10-4, 11-5 etc...

This is possible and man would it stink!! This would probably be my breaking point.

 

[RamblingMad]

Right. even if he doesn't like what disney is doing, he cant force them to open earlier or open with less stringent safety measures. He can give them the ability to do those things but can't force them to actually do them.

They will open, people will go and complain, and then they return again in the future. The cult of Disney is strong.

 

[fla4fun]

The one I got at 3:30 AM eastern was about FP, ADRs, etc being cancelled and having tickets allowing me to reserve a spot in the parks when the time comes. I haven’t had anything booked since March, just tickets.

Well, since I just got an email from them last week to tell me the June trip was toast, they know where to find me. I have a platinum AP, which before all this started had a December 2020 expiration date, so it’s definitely active. But I never get emails that go out for passholder events (well, I have received a couple several days late) so we’ll see what happens.

ETA-Just got the email a few minutes ago!

 

[BrianR]

So what's the Vegas odds of actually having documentation regarding the new reservation system before it goes online? 3:1? worse? Santa's Little Helper longshot odds?

 

[mhautz]

Right. even if he doesn't like what disney is doing, he cant force them to open earlier or open with less stringent safety measures. He can give them the ability to do those things but can't force them to actually do them.

I joked about it earlier, but it could be that there really are "discussions" about modifying it. He's not holding approval hostage or anything, but they seriously want Disney to consider something quicker.

 

[runjulesrun]

Seriously don't waste time with that. They know nothing and in fact have give out info we now know not to be true (telling people the had to renew to book FP was such a horrid move!) ... wait for the official word from Disney

When did that happen? When I went to make FPs for my July trip, I called Disney and they added "placeholder" tickets to my account so I could reserve FPs since they knew my APs would be extended to cover the new dates.