Cruise and Theme Park Operational Updates due to Coronavirus

[e_yerger]

So I'm booked at Wilderness Lodge on 7/27. Theoretically, if the DVC side is open, then the regular resort side will be too?

There is no announcements that say when the non-DVC side of deluxe resorts will open.

 

[Azziefan]

How do you guys take this? Does it make u feel like they’re prioritizing all existing reservations ?

 

[andyman8]

Question: I noticed in the list of DVC Resorts opening in the FAQ there was one missing: AKV Jambo House. Correct me if I'm wrong but there are DVC villas in AKL's Jambo House (the only with CL), right? Are there any DVC ramifications for that resort not operating? Also could be indicative that AKL may not be amongst the first resorts to reopen.

 

[dreamit]

One our 2 tickets has changed dates on it’s own.That one has extended all the way to September 2021 but the other one still says July 23. Will it change also or am I going to have to call ticket services? Ticket services has been down for 2 days and is a an hour wait last time I checked.
Any ideas?

I called and spoke with a CM today about a number of questions. One related to my daughter’s dated ticket. She said the system is going through some changes and that soon it should should show as extended through September 2021, which it now does show. I also asked about the discussed AP FP placeholder. She knew all about the placeholders, but said they’re currently not issuing these.

 

[MickeyEars]

Wait. Disney's official stance is tickets are being extended until 12/15/20 so give time to let this shake out and see if the later expiration dates stick...

Thank you for the reply!!
I don’t need them any later than July 23rd. We’re booked 10 nights DVC beginning July 13th. I just don’t want to call the dreaded ticket services if I don’t have to.

 

[e_yerger]

How do you guys take this? Does it make u feel like they’re prioritizing all existing reservations ?

Yes - i think they need to find solutions for everyone with current reservations (resort, dining, FPs), and then they will open to everyone else.

 

[gottalovepluto]

I just want to mention that according to FTC guidelines, if you flight is changed dramatically (from direct to 1+ stops, departure times changes 2+ hours, etc) you are entitled to a full refund to method of payment. It’s worth looking in to if you are interested in getting a refund.

Link? I only know of DOT guidelines and they do not address it specifically beyond large change and cancellation.

 

[dreamit]

Question: I noticed in the list of DVC Resorts opening in the FAQ there was one missing: AKV Jambo House. Correct me if I'm wrong but there are DVC villas in AKL's Jambo House (the only with CL), right? Are there any DVC ramifications for that resort not operating? Also could be indicative that AKL may not be amongst the first resorts to reopen.

Where is the FAQ? When I attempt to modify my existing reservation, I don’t see Jambi House or the Polynesian Villas.

 

[e_yerger]

I called and spoke with a CM today about a number of question. One related to my daughter’s dated ticket. She said the system is going through some changes and that soon it should should show as extended through September 2021, which it now does show. I also asked about the discussed AP FP placeholder. She knew all about the placeholders, but said they’re currently not issuing these.

Damn... i have a ressie for July 28 check-in and i was gonna call tomorrow to ask for my placeholder card!!

 

[Vern60]

So I'm booked at Wilderness Lodge on 7/27. Theoretically, if the DVC side is open, then the regular resort side will be too?

Again, only guessing but I would think so. I keep looking at the sentence posted on the main web site:

• Additionally, Disney Vacation Club properties at Walt Disney World and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Members and Guests on June 22.

It says Disney Vacation Club PROPERTIES, wouldn't this include the cash side as well? I mean it doesn't say Disney Vacation Club resorts, it says "Properties" which leads me to believe the cash side, the pools, the restaurants.
But, that's just my guess.

 

[cakebaker]

So I'm booked at Wilderness Lodge on 7/27. Theoretically, if the DVC side is open, then the regular resort side will be too?

I wouldn’t make that assumption at all. It may be, but DVC wouldn’t have any effect on it.

 

[Spridell]

Question: I noticed in the list of DVC Resorts opening in the FAQ there was one missing: AKV Jambo House. Correct me if I'm wrong but there are DVC villas in AKL's Jambo House (the only with CL), right? Are there any DVC ramifications for that resort not operating? Also could be indicative that AKL may not be amongst the first resorts to reopen.

I dont think there is. As a member of AKV you can use EITHER Jambo or Kidani.

Keeping Jambo closed tells me AKL WONT be open at first.

 

[MickeyEars]

I called and spoke with a CM today about a number of question. One related to my daughter’s dated ticket. She said the system is going through some changes and that soon it should should show as extended through September 2021, which it now does show. I also asked about the discussed AP FP placeholder. She knew all about the placeholders, but said they’re currently not issuing these.

Do you think our other ticket will eventually change over also? I sure hope so. I hate calling ticket services!!
Thanks for the info!!

 

[SarahC97]

How do you guys take this? Does it make u feel like they’re prioritizing all existing reservations ?

Yes. I'm hoping that if you have a resort reservation, then they'll take care of you first, then allow everyone else to fight over what's left.

 

[gottalovepluto]

How do you guys take this? Does it make u feel like they’re prioritizing all existing reservations ?

Well 100% of their reservations are existing reservations right now so I'm gonna say no. Can't prioritize 100% of your reservations...

 

[gottalovepluto]

Again, only guessing but I would think so. I keep looking at the sentence posted on the main web site:

• Additionally, Disney Vacation Club properties at Walt Disney World and Disney’s Fort Wilderness Resort & Campground will begin to reopen to Members and Guests on June 22.

It says Disney Vacation Club PROPERTIES, wouldn't this include the cash side as well? I mean it doesn't say Disney Vacation Club resorts, it says "Properties" which leads me to believe the cash side, the pools, the restaurants.
But, that's just my guess.

No. They specifically listed out the properties somewhere and the names were the DVC names.

 

[IceSkatingPrincess]

Prioritizing existing reservations over potential reservations, yes. How the prioritization among existing reservations will be handled is what we don't know yet.

Basically, if you already paid them something it sounds like they will deal with you in some way before moving on to people who were waiting to book/purchase tickets until Disney formally announced things.

 

[gottalovepluto]

I just want to mention that according to FTA guidelines, if you flight is changed dramatically (from direct to 1+ stops, departure times changes 2+ hours, etc) you are entitled to a full refund to method of payment. It’s worth looking in to if you are interested in getting a refund.

edit: wrong acronym

FTA doesn't regulate airlines. Here is a link to DoT discussing cancellations, delays and refunds.

 

[cakebaker]

I mean it doesn't say Disney Vacation Club resorts, it says "Properties" which leads me to believe the cash side, the pools, the restaurants.

Wilderness Lodge is not a DVC property. Copper Creek and Boulder Ridge are, and are located at Wilderness Lodge.

 

[e_yerger]

Link? I only know of DOT guidelines and they do not address it specifically beyond large change and cancellation.

https://www.transportation.gov/individuals/aviation-consumer-protection/refunds
Another useful resource:
https://scottscheapflights.com/coronavirus-and-travel“How can I get money back from a canceled flight?” Q&A

I have personally be able to get cash refunds because Spirit Airlines changed my departure date from a Mon night to Tues morning.