The Photopass CMs are sad, but this is an obvious thing to cut right now. For the first time we didn't get PP for last week's trip. We didn't even consider it and I am sure this is true for many. People aren't going to pay that price for a bunch of photos with masks on their family's faces and no meet n' greet photos. There really isn't the demand for the service right now and that is sad because pre COVID it was, IMO, one of the best things Disney offered.
If they are smart, this will be an area the add employees to when things get back to more normal. If they don't, I won't be buying the service again because those boxes are not the same service as a human photographer snapping human interactions and human moments.