Cruise and Theme Park Operational Updates due to Coronavirus

[TXAKDisneyFan]

This is the boat we're in. It makes me want to throw in the towel because if you call the Passholder Line, they don't have any information to give you either. Several people have been told that they won't be able to do anything until the parks reopen.

DH just called the AP line, he said the CM initially told him the same thing (that the new expiration dates will be not reflected until the parks reopen). We're on hold now while she speaks to her supervisor for more information.

ETA: Nope, clear as mud. We spoke to the supervisor and he said to just renew the AP right now if we want to make sure that DH has access to the park reservation system as soon as it opens.

 

[Eeyore daily]

I wish they'd give all the phone and chat CMs consistent info or they'd admit when they don't know/need to ask someone else.

Considering they're basically call center employees, most call centers are notorious for not being consistent with information. I know the one I worked at was. Information from the top is often lost by the time it gets to the people you're working with.

 

[andyman8]

I don't know if anyone has mentioned this but Disneyland will be reopening on the date of its 65th anniversary.

 

[Eric Smith]

https://twitter.com/x/status/1270845573076312065

That stinks. The Disneyland hotel has better restaurants than the GC.

 

[Rosanne]

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Also this^

This is the boat we're in. It makes me want to throw in the towel because if you call the Passholder Line, they don't have any information to give you either. Several people have been told that they won't be able to do anything until the parks reopen.

This is what is driving me crazy. I have called that exact number several times over the past few months and they always say different things but what they never do is have a way we can actually make use of the extension. We are not renewing because my DD is going to do a semester in Japan Spring semester so it wouldn't make any sense. Two of the CMs told me that I can only make use of her extension if I renew.

So frustrating.

 

[TISHLOVESDISNEY]

https://disneyparks.disney.go.com/blog/2020/06/the-magic-is-returning/

I started reading it without seeing who it was from. When I felt a personal connection I thought wait a minute...looked who it was from. Ahh yes, of course. ❤#teamjosh

 

[yulilin3]

Considering they're basically call center employees, most call centers are notorious for not being consistent with information. I know the one I worked at was. Information from the top is often lost by the time it gets to the people you're working with.

they are also working from home which gives them even less capabilities to check anything. I emailed Disney and got a call back today and he explained how this is their biggest issue

 

[CastAStone]

I don't know if anyone has mentioned this but Disneyland will be reopening on the date of its 65th anniversary.

It’s weird that Disneyland celebrates its anniversary on the press preview day instead of the day that they allowed guests.

 

[yulilin3]

I started reading it without seeing who it was from. When I felt a personal connection I thought wait a minute...looked who it was from. Ahh yes, of course. ❤#teamjosh

he's the best, gives you a sense of comfort, warm fuzzies #teamjosh indeed

 

[SarahC97]

DH just called the AP line, he said the CM initially told him the same thing (that the new expiration dates will be not reflected until the parks reopen). We're on hold now while she speaks to her supervisor for more information.

Please let us know if you find out anything different!

 

[yulilin3]

for anyone wanting something more tangible, email DIsney first and ask them to give you a call to talk about your concerns
They will call you back and then you can ask for the reference number of your conversation that you can call back and give to any phone CM so they know what was said to you

 

[Brianstl]

That stinks. The Disneyland hotel has better restaurants than the GC.

Can’t wait until a CM tries to move a DLH reservation to OKW.

 

[Jiminy76]

DH just called the AP line, he said the CM initially told him the same thing (that the new expiration dates will be not reflected until the parks reopen). We're on hold now while she speaks to her supervisor for more information.

ETA: Nope, clear as mud. We spoke to the supervisor and he said to just renew the AP right now if we want to make sure that DH has access to the park reservation system as soon as it opens.

I renewed last week for an AP that expires on 7/18/2020 and our arrival date is 7/18. So far I have a renewal certificate on my account and my AP still reflects the 7/18/2020 expiration date. I think I have to go to customer service when at a park to apply the renewal to my account as it states "will call" on the renewal. I am not sure at this point if renewing will even ensure I will be able to make a reservation. I have 8 days until I reach the 30 day mark if no information is provided by this point I will be forced to cancel my DVC stay to avoid the risk of my points going into holding. Hopefully we hear something SOON.

 

[MickeyWaffles]

That stinks. The Disneyland hotel has better restaurants than the GC.

And those two both have much better dining than Paradise Pier. Still perplexed by their choice to open PP before Disneyland Hotel.

 

[Krandor]

I renewed last week for an AP that expires on 7/18/2020 and our arrival date is 7/18. So far I have a renewal certificate on my account and my AP still reflects the 7/18/2020 expiration date. I think I have to go to customer service when at a park to apply the renewal to my account as it states "will call" on the renewal. I am not sure at this point if renewing will even ensure I will be able to make a reservation. I have 8 days until I reach the 30 day mark if no information is provided by this point I will be forced to cancel my DVC stay to avoid the risk of my points going into holding. Hopefully we hear something SOON.

This portion of disboards is sponsored by the word SOON

 

[0FF TO NEVERLAND]

And those two both have much better dining than Paradise Pier. Still perplexed by their choice to open PP before Disneyland Hotel.

At this point I’m use to being perplexed when it comes to Disney now a days

 

[SarahC97]

DH just called the AP line, he said the CM initially told him the same thing (that the new expiration dates will be not reflected until the parks reopen). We're on hold now while she speaks to her supervisor for more information.

ETA: Nope, clear as mud. We spoke to the supervisor and he said to just renew the AP right now if we want to make sure that DH has access to the park reservation system as soon as it opens.

UUUGGGGHHHHHHHH.

Universal is looking better and better.

 

[TXAKDisneyFan]

Please let us know if you find out anything different!

We spoke to the supervisor. He said to renew now if we want to ensure that DH has access to the park reservation system (he reiterated that new expiration dates on APs will not be reflected until parks reopen on July 11).

Either he didn't understand me or I didn't understand the supervisor because we didn't really get an answer about what to do. Here's the situation:

DH's AP currently says it expires July 2, 2020. Obviously we don't know if WDW will extend APs past when the parks first reopen (extend until things are more normalized, etc), but at a minimum, his AP should have a new expiration date of at least Oct 27, 2020 (117 days that the parks are closed).
The supervisor said, "since your AP expires on July 2 and the parks don't open until July 11, you'll get 9 free days on your AP!"
I want to make sure that if we DO renew, that new AP is for Oct 27, 2020 through Oct 27, 2021 (or later). Our current AP extension should already be covered by the period from July 2 to July 11, that's not 9 "free" (extra) days we'd get by renewing like the supervisor was suggesting.
We shouldn't be penalized and miss out on the extension of DH's current AP by purchasing a renewal.

The supervisor also didn't seem to have previously considered that:
1) The park reservation system will have to be online before July 11, 2020 since that's the day parks open and how will people get into the parks without a previously-made reservation?;
2) That if AP expiration dates aren't extended (reflected in MDE) before parks open on July 11, a whole bunch of people could miss out on being able to make park reservations.

Frustrating, to say the least.

 

[Makmak]

Universal updates, some of this posted previously by others: I know some of you are headed to universal. We are at UO now. I’m so glad we opted for the value resorts and didn’t spend more on the top tier for express passes bc everything was walk on all day it was just crazy. I can’t speculate on the upcoming days but if they are the same as what we experienced today I highly recommend this place. We were in IOA and US not doing VB. Everyone’s in a good mood, lots of places to cool off and take a “mask break” no wait at restaurants. They are selling masks with various themes in the corresponding area of the parks. No masks on Jurassic Park ride (once all seated) no masks in pool area or while swimming, no masks in restaurants but they do mobile ordering from the app. The app is having glitches where it doesn’t know you are in the area when you are actually inside the restaurant. This is now a “known issue” and it happened to us so they requested one party member come to the counter and order for all and pay. They do temp at resort and give you a wristband that’s good for the day. They haven’t switched the popcorn refill bucket from last year (red top, clear sand castle shape) and they have refillable mugs at the parks but not at the resorts. There are signs indicating drink machine locations. There are also signs indicating areas to cool off and wash hands. We saw many characters, minions on their vehicle out front, penguins of Madagascar, the scooby doo cast on their vehicle, transformers and more. All available for pics at a distance, the penguins even “danced” with us from afar haha. It was unreal today, felt like I had paid a lot extra to get into a special event (like EMM in the early days it was offered) but like it lasted all day, I may be ruined for theme parks after this haha!

 

[andyman8]

Still perplexed by their choice to open PP before Disneyland Hotel.

It most likely had to do with room count. GCH and DLH both have 900+ rooms, while PPH has a bit more than half of that. They probably had a target of only opening ~1500 rooms on property, which means they'd have to choose either DLH or GCH not both plus their smaller hotel. GCH has DVC so it wins.