On two prior trips to WDW, we rented cribs from A Baby's Best Friend based on recommendations on this board. We never had problems with the cribs. But the last trip I was unhappy with ABBF's service because:
(1) We also rented toys for our then 13 month old; two toys were clearly low on battery and one "died" (no musics/sounds, etc.) mid-way through the week. My son would keep trying to hit the buttons and look puzzled at the lack of response. I called and left a message with ABBF explaining our disappointment while I was at the resort and asked if they could give us a partial refund. (I was thinking of maybe a dollar or two or at least an apology if they do not issue refunds -- the amount was not a real big deal to me.) They never called back and they never emailed me a response afterwards either.
(2) We ended up missing our flight home and the next available flight was for the next day. So while I was at the airport -- around 11 am -- I called and left a detailed message with ABBF (I have never caught a "live" person on its phone before) explaning our situation, that we had to stay one more night and if they could call me and let me know if I could do a last minute one night rental, etc. I left my cell phone number, repeating it several times. No one called me back that day! We checked back into OKW and by 3:30 pm I was getting frantic about the lack of a crib for my son (who hates pack n' plays) so I asked the front desk for a recommendation and they referred me to All About Kids. No problem with a one day rental and they delivered the crib by 5 pm. But we didn't like the All About Kids' crib as much as we liked the ABBF's cribs because the All About Kids' crib had only one setting on the bottom -- very low and difficult for us when we had to pick baby up -- and the mattress was not as thick as a "full size" mattress. It wasn't bad but not preferred.
So now I'm planning another trip back to WDW this December. (This is what happens when you buy APs!!!!) I really like ABBF's cribs but my last experience with their "service" left such a bad feeling that I really do not want to give them my business again. The toy incident was not that big of a deal; but never calling me back that day we were forced to spend an extra night really bugs me -- I was so frantic even a call telling me they had no cribs available would have been greatly appreciated so I could make alternative plans asap. But it seems like the only other rental company in the area that has "real" full size cribs like ABBF's is Children's Furniture Rental. But I hesitate because they set up in advance and I wonder if we would run into difficulty if for some reason we had to switch rooms -- could the cribs fit through the front door of the rooms?
Also, DS will be 20 months old the next trip. Should I expect that he would want to sleep in a toddler bed by then? I still don't know when we ought to move him out of his crib at home; he seems to sleep so well in his crib.
I'd appreciate hearing thoughts of experienced parents here!
(1) We also rented toys for our then 13 month old; two toys were clearly low on battery and one "died" (no musics/sounds, etc.) mid-way through the week. My son would keep trying to hit the buttons and look puzzled at the lack of response. I called and left a message with ABBF explaining our disappointment while I was at the resort and asked if they could give us a partial refund. (I was thinking of maybe a dollar or two or at least an apology if they do not issue refunds -- the amount was not a real big deal to me.) They never called back and they never emailed me a response afterwards either.
(2) We ended up missing our flight home and the next available flight was for the next day. So while I was at the airport -- around 11 am -- I called and left a detailed message with ABBF (I have never caught a "live" person on its phone before) explaning our situation, that we had to stay one more night and if they could call me and let me know if I could do a last minute one night rental, etc. I left my cell phone number, repeating it several times. No one called me back that day! We checked back into OKW and by 3:30 pm I was getting frantic about the lack of a crib for my son (who hates pack n' plays) so I asked the front desk for a recommendation and they referred me to All About Kids. No problem with a one day rental and they delivered the crib by 5 pm. But we didn't like the All About Kids' crib as much as we liked the ABBF's cribs because the All About Kids' crib had only one setting on the bottom -- very low and difficult for us when we had to pick baby up -- and the mattress was not as thick as a "full size" mattress. It wasn't bad but not preferred.
So now I'm planning another trip back to WDW this December. (This is what happens when you buy APs!!!!) I really like ABBF's cribs but my last experience with their "service" left such a bad feeling that I really do not want to give them my business again. The toy incident was not that big of a deal; but never calling me back that day we were forced to spend an extra night really bugs me -- I was so frantic even a call telling me they had no cribs available would have been greatly appreciated so I could make alternative plans asap. But it seems like the only other rental company in the area that has "real" full size cribs like ABBF's is Children's Furniture Rental. But I hesitate because they set up in advance and I wonder if we would run into difficulty if for some reason we had to switch rooms -- could the cribs fit through the front door of the rooms?
Also, DS will be 20 months old the next trip. Should I expect that he would want to sleep in a toddler bed by then? I still don't know when we ought to move him out of his crib at home; he seems to sleep so well in his crib.
I'd appreciate hearing thoughts of experienced parents here!
Just a word of caution,even with the sleep sack it didn't stop my little guy from climbing out! He'll be 2 at the end of this month , he's small for his age and still uses the xlarge 18-24 mth one, and low and behold came hopping down the hallway in his. Have no idea how he does it, doesn't make a sound getting out of the crib. Anyhow after trying him in a toddler bed for 3 wks and him waking up several times during the night, we resorted to setting up the crib with a "crib tent" on and everyone is now sleeping peacefully! 
