Don't know why I started reading this thread, but the last time I traveled in Europe was 2 years ago and I remember being asked for a pin with every transaction. I'm sure our card then was only magnetic strip because even now most of our cards are that way. I wonder if the girl's issue is the type of credit card she has or if she is using a
debit card rather than an actual credit card. Our debit card is Visa and can be used wherever Visa is accepted, but some places don't do Visa.
She also may not have a pin set (it's been an option with our cards), her pin is too many numbers or contains numbers and letters instead of the 4 digits that European systems expect for pins.
I don't see anywhere that Well Fargo recommends traveling abroad with a magnetic strip card and, in fact, their web pages recommend a card with chip -based technology.
Wells Fargo's website says
"Improve your chances of being able to pay with credit cards by finding out which credit card brands are more popular in your destination country. Also be aware that other places may have additional criteria around credit card acceptance. In Europe, for instance, some merchants and machines may only accept smart cards encrypted with a chip or personal identification number (PIN), which most U.S. card companies dont offer yet. This could limit the ATMs you can use, so it may be wise to carry a small amount of cash on you. Also look into the currency exchange rate so you know what youre paying in U.S. dollars."
https://www.wellsfargo.com/financial-education/credit-management/credit-cards-abroad
They also have a page about debit cards that says nothing about magnetic strips for overseas trips:
https://www.wellsfargo.com/debit-card/travel-tips
And, in fact, they have a page about their credit cards where they say:
"Need a form of payment with broader acceptance worldwide? The Wells Fargo credit card with chip-based technology is a must for frequent international travelers and can be used at stores, restaurants, gas stations anywhere that accepts Visa®. The credit card is also equipped with Visa payWave technology that allows you to simply wave the card in front of a reader just look for the payWave symbol wherever you shop.
Wells Fargo credit cards with chip-based technology will provide you with added security and convenience when you make purchases in the United States or internationally, where chip-based technology is the standard. Chip-based technology makes the credit card more difficult to counterfeit, and in the event your credit card is lost or stolen, you should promptly report the loss and feel reassured knowing your account is better protected."
https://www.wellsfargo.com/credit-cards/features/chip-card/index