Creating Keepsakes Magazine

Sleepy Dragon

Earning My Ears
Joined
Apr 15, 2002
Messages
45
Does anyone over there have any suggestions?

I live in the UK and made a subscription to Creating Keepsakes in March. They took my money very promptly BUT despite numerous e-mails I have not received one issue.

Apparently my details all show up properly on their system and I can't understand what's happening. Other people over in the UK received their July/August edition weeks ago - but me I have nothing (all say aaaah now!)

Before I make a very expensive phone call to the US (Customer services isn't toll free over here) or contact my credit card company to make a claim against them does anyone have any suggestions?

HELP

Thanks everyone

Julie
 
I don't have any suggestions. Sounds like you are doing the right things! Just wanted to say, "Good Luck". Hope you get your subscription or your money back ASAP.

Annemarie
 
Julie, unfortunately CK is notorious for horrible customer service when it comes to subscriptions. Even phone calls don't seem to resolve things properly -- it took 4 in my case to get things straightened out. Maybe try emailing again - getting a little more emphatic with them -- before you have to resort to calling. I hope you're able to get it worked out!
 
Thanks for the replies, I resorted to phoning them yesterday and I also received an e-mail from them. Apparently a duplicate was sent on 10 July but by surface mail so this will probably take 6-8 weeks to arrive!!!

I'll try and be patient!!

Thanks again

Julie
 

Julie - I wouldn't be patient - 6 to 8 weeks is not acceptable - ask them to get one in the post to you airmail, or demand your money back.

Actually - I would demand my money back - You can have a copy of CK in your hands tomorrow if you get it from Scraptastic or Artbase.

CK have no reason to be making you wait - Get stroppy with them - tell them you want your money back or you will be raising it with the credit card company.

Bev
 
Hi Bev, fancy seeing you here!!

I think what I'll do is wait 10 days - that's what is takes for US post to arrive and if it doesn't by then demand a refund.

The reason I went for the subscription was it was a LOT cheaper than spending £5 per issue through ARTBASE but I really can't be bothered with this hastle every time. I know Shemille got hers weeks ago so I don't know why mine's taken so long.

Will get there eventually.

Julie
 
Julie - I have an idea. How about cancelling your existing subscription, and re-subscribing? Maybe whatever glitch you have will not be there on a new subscription.
 
I wish I could tell you you weren't missing anything - but it's a really good issue! Good luck getting this sorted out - I know I get frustrated enough having to wait on subscriptions to start when the publisher is in the same country with me!
 
I had a horrible time with my CK subscription it took months for me to get my first issue. Dh got me the subscription for Xmas and I didn't get my first issue till June!!! They did send me some extra issues, paper and two sets of stickers. it was funny because I kept recieveing the extras but not the actuall magazine. Once I finally got it straightened out I still didn't recieve my december issue even after they claimed they sent out additional copies so when my magazine expired this last month I let it go. Even at $8.00 an issue I find it much easier to pick it up at the LSS rather then dealing with CK.

Allison
 



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