CP Roles and Experiences

MickeyMouse98

Earning My Ears
Joined
Dec 15, 2010
Messages
61
I thought this could be a thread where College Program Alumni could tell more about their Disney experience in terms of the actual roles that they perform. I.E. Custodial, Attractions, Merchandise, ect. If you're interested, post a day in the life of your job, and others wanting to go can get a better feel on the positions they're applying for. :) I know I'm interested.
 
I've done 5 different roles- merchandise, custodial, QSFB, character attendant, and attractions (at both Toy Story Mania, and Great Movie Ride):
Merchandise
I worked mostly in Fantasyland, but also spent time in Liberty Square and Adventureland. In Fantasyland there are 5 stores and 3 carts that I could work at (and usually I rotated to several in a day). I worked the registers, assisted the guests in the store, and once in awhile would do stocking. 99% of the time I would close, so the hours could be late at times.

Custodial
I worked in Epcot World Showcase (so the countries). I split my time between restrooms and streets (once in awhile, I would get a special event). Restrooms is pretty basic. Just going to the restrooms you're tending- making sure the restroom is clean, everything is stocked, change the garbage cans, ect. Streets is outside. You walk around your zone, making sure everything is clean, and watching the garbages. Special events were fun. I got to work the Sounds like Summer concerts, and the ENCORE cast concerts. Also, once in awhile I would have bussing in Germany. The hours were pretty split between opening and closing (opening was 6:45am til either 1:15 or 3:15. And closing was either 1:15 or 3:15 until close).

QSFB
I worked at Casey's Corner at MK. I learned to work in FOH (Front of House- the actual restaurant) and BOH (Back of House- the kitchen). In FOH, there are the registers, getting the orders for the people on registers, stocking, taking care of the topping bars, greeter, ect. In BOH, there is stocking, working the friers, prepping the food, cleaning the cookware, ect. I just about always closed here

Character Attendant
Character attendants are basically the "bodyguard" for the characters. It is possible to pick up shifts in all 4 parks, but you are statused to one park. You assist the character(s), keep the queue line orderly, answer questions, help with taking pictures (especially if there is no photopass with the character). The nice thing about this role is that you will generally work earlier shifts

Attractions
Attractions can cover a wide area of things. It includes actual rides, 3-D shows, theater shows, playgrounds, ect. Different roles include greeter, fastpass (if the ride has it), merge (merging the standby and fastpass lines), stroller parking, among others (it will vary by attraction). At Toy Story, one position was working Mr. Potatoe Head. And at GMR, other positions include Tour Guide, Gangster and Bandit
 
Hey! I'm Lauren and I was a Fall 2010 Attractions CP over at The Great Movie Ride in Hollywood Studios!!!

A typical day over at movie ride... well there was no 'typical' day. Sometimes you are doing shows(tours) all day, sometimes you are outside for awhile. It really depends on how fast rotations(what rotate you from position to position) are going through! There are quite a few positions you can be at, and you are normally only at one position for no more than an hour. That is if we aren't understaffed! You can be stuck doing the same show for a longgg time.

GMR is a high spiel attraction, obviously, so training is really tough. I cried once, admittedly. A few people from my training group didn't even make it past training. So if you are going for a high spiel attraction, please know what you are getting into. If you are not good at memorization, don't do it to yourself. It is tough, you will get frustrated, no matter how good of an actor you are! I promise that! Plus you have to know everything about the track and the tram and learn to drive it and know your show speeds and sensors.

But back to day to day, usually you will get a break every 2 hours in attractions, depending on how long your shift is. If you have a 6 hour shift you get two 15 minute breaks. 7 hours you get a 30 and a 15. As a CP, we get REALLY long shifts, so a 16 hour shift usually gets five 15 minute breaks and two 30 minute breaks. And believe me, you WILL have a 16 hour shift.

Other than all the technical stuff, it is what you make it. It can be a LOT of fun. It can get tedious. You will have bad shows, and you'll have some really great ones. I always say always do a show like it's your last one...

-Lauren
 
Spring Advantage 2008 over here!
I worked in Entertainment and was friends with quite a number of characters.

Mostly worked at MK (Crystal Palace), Studios (Monsters), and Epcot (Character Spot).

My usual day: Waking up 5 minutes before my bus was scheduled to leave. I lived at Vista Way, depending on which park I had to work at I would usually get a few more minutes of sleep on the bus. I have NO IDEA how I never slept past my stop!!

I'd get to work, do warm ups, get my stuff all ready and head over to my break room to start my day.

If it was a good day (regardless of the heat), and guests were fun and nice the day would go back ridiculously fast! Rarely did I have a bad day.

Once it was time to clock out (usually around 5), I'd either stay in the park to play a little (stay for Wishes if I was at MK), or I'd rush back to my apartment to shower and head over to the Adventurer's Club over in PI (RIP) and spend my night there, all to then head home after closing, get a few hours a sleep before starting all over again!

My schedule every week was always something different (cept for 1 month where I was studios for about 3 weeks with the Monsters), so it was always a surprise where I'd be. I often hope for certain places and dread other locations.

But it was SOO much fun! The only negative thing I would have to say about my experience is the fact that I couldn't talk while at work, so my time after hours...I was a non stop chatty cathy!
 

Hey! I'm Lauren and I was a Fall 2010 Attractions CP over at The Great Movie Ride in Hollywood Studios!!!

A typical day over at movie ride... well there was no 'typical' day. Sometimes you are doing shows(tours) all day, sometimes you are outside for awhile. It really depends on how fast rotations(what rotate you from position to position) are going through! There are quite a few positions you can be at, and you are normally only at one position for no more than an hour. That is if we aren't understaffed! You can be stuck doing the same show for a longgg time.

GMR is a high spiel attraction, obviously, so training is really tough. I cried once, admittedly. A few people from my training group didn't even make it past training. So if you are going for a high spiel attraction, please know what you are getting into. If you are not good at memorization, don't do it to yourself. It is tough, you will get frustrated, no matter how good of an actor you are! I promise that! Plus you have to know everything about the track and the tram and learn to drive it and know your show speeds and sensors.

But back to day to day, usually you will get a break every 2 hours in attractions, depending on how long your shift is. If you have a 6 hour shift you get two 15 minute breaks. 7 hours you get a 30 and a 15. As a CP, we get REALLY long shifts, so a 16 hour shift usually gets five 15 minute breaks and two 30 minute breaks. And believe me, you WILL have a 16 hour shift.

Other than all the technical stuff, it is what you make it. It can be a LOT of fun. It can get tedious. You will have bad shows, and you'll have some really great ones. I always say always do a show like it's your last one...

-Lauren

It sounds like a ton of fun! I've already had experience working 16 and 12 hour shifts before, and with only 2 35 minute breaks, so it couldn't be that much work. The 15 minutes are paid, and the 30 aren't, correct?
 
Spring Advantage 2008 over here!
I worked in Entertainment and was friends with quite a number of characters.

Mostly worked at MK (Crystal Palace), Studios (Monsters), and Epcot (Character Spot).

My usual day: Waking up 5 minutes before my bus was scheduled to leave. I lived at Vista Way, depending on which park I had to work at I would usually get a few more minutes of sleep on the bus. I have NO IDEA how I never slept past my stop!!

I'd get to work, do warm ups, get my stuff all ready and head over to my break room to start my day.

If it was a good day (regardless of the heat), and guests were fun and nice the day would go back ridiculously fast! Rarely did I have a bad day.

Once it was time to clock out (usually around 5), I'd either stay in the park to play a little (stay for Wishes if I was at MK), or I'd rush back to my apartment to shower and head over to the Adventurer's Club over in PI (RIP) and spend my night there, all to then head home after closing, get a few hours a sleep before starting all over again!

My schedule every week was always something different (cept for 1 month where I was studios for about 3 weeks with the Monsters), so it was always a surprise where I'd be. I often hope for certain places and dread other locations.

But it was SOO much fun! The only negative thing I would have to say about my experience is the fact that I couldn't talk while at work, so my time after hours...I was a non stop chatty cathy!

God, that sounds amazing, haha! I can't wait. Adventurer's Club is something I'm looking forward to a ton!
 
Unfortunately Adventurer's Club and pretty much all of the clubs at PI are closed. The only club-ish thing still there is the House of Blues.

I was a Character Attendant at Hollywood Studios. Generally I worked locations that had mid-morning in times (anywhere from 10-11) but I also just as often worked locations with early morning and afternoon in times. The shifts you get scheduled greatly depends on your home park.

I had a car so I always drove myself to work rather than take the busses. I always got to work early enough to clock in exactly at the 15 min grace period. About halfway through my program I started getting a new costume every day and changing into it once at work. So I would get there early to get my costume and change. I would then clock in and go to the Entertainment base to check-in and let the base captain know I was there. I would then put on my attendant bag and check out my nextel radio for the day. I would then walk to my area and get ready for the day.

If I was opening a location I would go check the meet and greet location and get it ready. That wasn't always necessary though if I wasn't opening. I would also check to see if the characters I was working with for the day needed my assistance with anything. The day would usually consist of forming, maintaining, and as necessary closing a line, talking with guests and helping them with any questions they might have, making sure guests have their autograph books and cameras ready, assisting the photopass photographers and taking pictures for guests, and of course keeping track of time so the characters can stay on their very busy schedules. Often times you are doing all of those things at once.

At the end of my shift I would go back to base, turn in my radio, change back to my street clothes, clock out, and turn in my costume.

I LOVE my role. Its definitely not an easy one and it takes a good deal of multitasking but to me it is quite fun. As Joanna mentioned, with several entertainment roles (including Photopass) you are given a "home" park where you will be scheduled 99.9% of the time. It is possible to be scheduled in a different park by scheduling but it hardly ever happens. I was never scheduled in any of the other 3 parks. You can pick up shifts in other parks. This is really nice because if you are looking to pick up hours, its generally not hard to do. For attendants there is a FB group that has been set up just for shift exchanges. It is a closed group and you have to be an attendant to join but its super helpful.
 
God, that sounds amazing, haha! I can't wait. Adventurer's Club is something I'm looking forward to a ton!


Sadly, as Frizzbird said the AdvClub and the rest of PI is no longer open. The closed it not long after my program.
But there are still many things to do at night, like the fireworks at either MK or Epcot. Friends and I used to also get together and spend the evening at Buffalo Wild Wings or Bennigans (which I think closed too), or just hang out in the Apartments watching movies or just complaining about the day :)
 
Sadly, as Frizzbird said the AdvClub and the rest of PI is no longer open. The closed it not long after my program.
But there are still many things to do at night, like the fireworks at either MK or Epcot. Friends and I used to also get together and spend the evening at Buffalo Wild Wings or Bennigans (which I think closed too), or just hang out in the Apartments watching movies or just complaining about the day :)

Why was PI closed? I wasn't aware of that, I guess I'm a bit behind. I always thought Adventure Club sounded really interesting, so it's kind of disappointing that it's closed. :P
 
I think I heard part of it had to do with underage kids getting into the 21+ clubs. Someone correct me if I'm wrong.
 
^^A security guard told me there was a lot of gang activity--great meeting place, WDW, huh? lol

I worked attractions Fall 2010 at Mini Golf... best job ever.

There were only 4 cps who worked here and getting a ride from the bus is a hassle if you're going to Fantasia Gardens, so if this is where they place you, you might want to bring a car.;)

You do a little bit of everything--custodial, merchandise, putter-hander-outter.:3dglasses
 
It sounds like a ton of fun! I've already had experience working 16 and 12 hour shifts before, and with only 2 35 minute breaks, so it couldn't be that much work. The 15 minutes are paid, and the 30 aren't, correct?

Correct. The 15-minute breaks are paid, and the 30-minute breaks are unpaid
 
What a great idea for a thread - have loved reading your accounts so far :)

I'm from the UK and am heading out to WDW in June for the International CP :goodvibes

I'll be on attractions, and CAN'T WAIT!!!! :cool1:
 
Why was PI closed? I wasn't aware of that, I guess I'm a bit behind. I always thought Adventure Club sounded really interesting, so it's kind of disappointing that it's closed. :P

Its all about the Finances. Sadly the island wasn't making as much money as it used to, so Disney had to cut its losses.
As I type the new Hyperion Warf project is commencing. Who really knows what's gonna come with that, but like all Disney projects, there are gonna people for it and people against it.

I'm happy that at least I had my time there, my friends and family had a chance to check it out and before my CP ended I had the chance to say goodbye to the building, the shows and the amazing Cast Members that worked there (thank god for facebook, I can keep in touch with them!)

There is always the random rumor of the AC's return, but only time will tell.
 
I did QSFB at Hollywood Studios Backlot, Studio Catering Co.
From what I hear QSFB is pretty hit or miss, our restaurant had awesome hours opening around 11:30 to 8:30 so you had time to hang out after work, but didn't have to be in super early. And we were never really that busy and had great managers. We were right next to the HISTK Playground which was interesting. And during that Fall for whatever reason the HSM show was relocated to right in front our restaurant so everyone would find themselves accidentally singing along. Not going to lie and say some parts of the job weren't tedious but the good most def. outweighed any bad :thumbsup2
 
Wow, thanks for starting this thread! I always wished that there was one like this, where I could hear firsthand what people's CP experiences were like. I mean, you could find this info on other threads, but I don't remember there being one specifically dedicated to this topic.

Can't wait to hear more :goodvibes

I'm interested in either WDW or DL CP...probably spring 2012.
 
That is really sad that the island closed, but I looked up Hyperion Wharf, and I'm just as excited for that!
 
Spring Advantage 2008 over here!
I worked in Entertainment and was friends with quite a number of characters.

Mostly worked at MK (Crystal Palace), Studios (Monsters), and Epcot (Character Spot).

My usual day: Waking up 5 minutes before my bus was scheduled to leave. I lived at Vista Way, depending on which park I had to work at I would usually get a few more minutes of sleep on the bus. I have NO IDEA how I never slept past my stop!!

I'd get to work, do warm ups, get my stuff all ready and head over to my break room to start my day.

If it was a good day (regardless of the heat), and guests were fun and nice the day would go back ridiculously fast! Rarely did I have a bad day.

Once it was time to clock out (usually around 5), I'd either stay in the park to play a little (stay for Wishes if I was at MK), or I'd rush back to my apartment to shower and head over to the Adventurer's Club over in PI (RIP) and spend my night there, all to then head home after closing, get a few hours a sleep before starting all over again!

My schedule every week was always something different (cept for 1 month where I was studios for about 3 weeks with the Monsters), so it was always a surprise where I'd be. I often hope for certain places and dread other locations.

But it was SOO much fun! The only negative thing I would have to say about my experience is the fact that I couldn't talk while at work, so my time after hours...I was a non stop chatty cathy!

Just curious as my DD is currently friends with several characters right now...which locations did you dread and which where your favorites.
 
Hi everyone! I'm Marina. I was a PhotoPass Photographer in Epcot for the Spring 2010 CP.

Photopass is a very independant role. You work by yourself most of the time unless you're doing character shoots, in which you'll work hand in hand with the characters and the character attendants. I worked mostly with the princesses in the World Showcase and I loved it. Due to working in Epcot and working with characters most of the time, my schedule was awesome: usually 11 to 7 five days a week. I do know that Magic Kingdom Photopassers can work pretty late as they're still shooting castle shots post-Wishes and I had a friend who was Photopass at Animal Kingdom who, because of the short park hours, worked park open to park close every shift. Your day can go two ways, depending on if you're working a character shift or a regular shift.

They both start out by arriving at the entertainment base in your park at the start of your shift. You check out all of the camera equipment, put it together and set it up, take a few test shots, load up on extra batteries and photopass cards then get your assignment for the day.

Character shift:
You'll know ahead of time by the times youre working whether you have a character shift or not. With character shifts, youre with that character all day and have the same schedule that they do. With the Princesses, they had 45 minute sets, then would take a 20 minute break between sets, with an hour for lunch. During their breaks, the Photopass Photographers either stay at the greeting location and answer questions or "rove" in the immediate area and take pictures of guests with whatever pretty background is near. This is dependent on your location and the amount of time the characters break for. You'll get a thirty minute lunch break and two fifteen minute breaks during an eight hour shift and we could break in the character breakrooms which are nicer than regular CM breakrooms because they have leather couches. With characters, Photopass Photographers were at the front of the line and the attendants were roaming between the middle of the line and the back of the line, and would stand at the back of the line if they had to close it for a character break. This means that if the attendant is too far away to watch the whole line, you had to act as both photographer and attendant, so if a pen wasnt working, you had to have one ready. You also had to remind guests to have their autograph books open and keep the line orderly up front, as well as interact with the characters to help them with their conversations. You take 5-7 pictures per meet and greet.

Regular shifts, called Icon shifts:
If you have an Icon shift, you rotate between different positions in the park all day. You stay in one spot until your break, then after your break, you go to the computer and get a new location. Same thing each time you break and for lunch. These spots are entirely by yourself and are mostly pictures of the park icon. In Epcot, there were five different locations where PhotoPassers take pictures of guests with Spaceship Earth. Sometimes you get a good location like right inside the entrance where everyone wants a picture with the icon and sometimes you get the back of the icon or are placed on the side and you have to lure people in to get their picture taken. You take 3-5 pictures per session.

The number one thing they tell you is that PhotoPass Photographers are more like walking information centers that happen to take pictures. Since youre standing out in the middle of nothing (so no trees or lamp posts or whatever are in your picture), youre the first cast member guests see when they're lost or have a question so you need to know your park backwards and forwards, as well as general questions about WDW like what time Wishes is and how to get from Epcot to the other parks. You get a handy little pamphlet with this information thats updated with the park times and everything each week and you can keep it in your pocket.

Downsides: Because its so independant, its kind of hard to make coworker relationships. You can't really pal around at work because youre by yourself. Even in character shifts, you can't have real conversations with the characters of course and the attendants are always moving up and down the line. I had a lot of work friends, but thats because the Epcot entertainment CPs (characters, attendants and photographers) all got together every Sunday night to hang out. You have to make more of an effort to have work friends. Also, the equipment is really heavy. It weighs at least 10 lbs and youre lifting it at least 500 times a day for each session and even when you arent taking pictures, its hanging around your neck. A lot of people got wrist injuries over time, including myself, and have to wear braces when they work. This is the only reason I won't be applying for photopass again. It was just too difficult physically. Now there are people who have been doing Photopass since it started 5 years ago and have learned to manage but I just dont want to develop carpel tunnel or anything because of this job.

Upsides: Its soooo fun! Working with characters is awesome and being up front taking pictures is sometimes better than being an attendant because you get to watch them interact with guests but you dont have to deal with people being angry at you for closing the line. You do sometimes have to deal with the lingering family who "came all the way from Michigan to meet Princess Jasmine" but waited until her last set to come say hi and didn't get to meet her and now hates you for no reason. That heat is mostly on the attendants though. If youre doing an Icon shift, you get SO much guest interaction. The great thing about PhotoPass is that you only talk to guests who want to talk to you, so no one is in a bad mood or doesn't want to be bothered or anything like that. They're all nice and willing to waste some time with you chatting about their vacation so far or where theyre from. You mostly just stand there and wait for them to come to you. There's no sales quota or anything and youre encouraged to always ask guests if they want pictures on their cameras as well. The main point of Photopass is to be a service, not a commission based sales tactic. If you talk to a guest and all they want is directions or a picture on their cell phone, thats just fine. You do have to stay busy and be taking a certain amount of pictures per hour but its nothing you have to work towards, people will come up to you and you'll reach your numbers each hour without thinking about it. Its just there so you dont go sit on a bench somewhere and get paid to do nothing.

I think thats it, but for more detail my Spring 2010 CP blog is http://marinawdwcp.blogspot.com
 
Hi everyone! I'm Marina. I was a PhotoPass Photographer in Epcot for the Spring 2010 CP.

Photopass is a very independant role. You work by yourself most of the time unless you're doing character shoots, in which you'll work hand in hand with the characters and the character attendants. I worked mostly with the princesses in the World Showcase and I loved it. Due to working in Epcot and working with characters most of the time, my schedule was awesome: usually 11 to 7 five days a week. I do know that Magic Kingdom Photopassers can work pretty late as they're still shooting castle shots post-Wishes and I had a friend who was Photopass at Animal Kingdom who, because of the short park hours, worked park open to park close every shift. Your day can go two ways, depending on if you're working a character shift or a regular shift.

They both start out by arriving at the entertainment base in your park at the start of your shift. You check out all of the camera equipment, put it together and set it up, take a few test shots, load up on extra batteries and photopass cards then get your assignment for the day.

Character shift:
You'll know ahead of time by the times youre working whether you have a character shift or not. With character shifts, youre with that character all day and have the same schedule that they do. With the Princesses, they had 45 minute sets, then would take a 20 minute break between sets, with an hour for lunch. During their breaks, the Photopass Photographers either stay at the greeting location and answer questions or "rove" in the immediate area and take pictures of guests with whatever pretty background is near. This is dependent on your location and the amount of time the characters break for. You'll get a thirty minute lunch break and two fifteen minute breaks during an eight hour shift and we could break in the character breakrooms which are nicer than regular CM breakrooms because they have leather couches. With characters, Photopass Photographers were at the front of the line and the attendants were roaming between the middle of the line and the back of the line, and would stand at the back of the line if they had to close it for a character break. This means that if the attendant is too far away to watch the whole line, you had to act as both photographer and attendant, so if a pen wasnt working, you had to have one ready. You also had to remind guests to have their autograph books open and keep the line orderly up front, as well as interact with the characters to help them with their conversations. You take 5-7 pictures per meet and greet.

Regular shifts, called Icon shifts:
If you have an Icon shift, you rotate between different positions in the park all day. You stay in one spot until your break, then after your break, you go to the computer and get a new location. Same thing each time you break and for lunch. These spots are entirely by yourself and are mostly pictures of the park icon. In Epcot, there were five different locations where PhotoPassers take pictures of guests with Spaceship Earth. Sometimes you get a good location like right inside the entrance where everyone wants a picture with the icon and sometimes you get the back of the icon or are placed on the side and you have to lure people in to get their picture taken. You take 3-5 pictures per session.

The number one thing they tell you is that PhotoPass Photographers are more like walking information centers that happen to take pictures. Since youre standing out in the middle of nothing (so no trees or lamp posts or whatever are in your picture), youre the first cast member guests see when they're lost or have a question so you need to know your park backwards and forwards, as well as general questions about WDW like what time Wishes is and how to get from Epcot to the other parks. You get a handy little pamphlet with this information thats updated with the park times and everything each week and you can keep it in your pocket.

Downsides: Because its so independant, its kind of hard to make coworker relationships. You can't really pal around at work because youre by yourself. Even in character shifts, you can't have real conversations with the characters of course and the attendants are always moving up and down the line. I had a lot of work friends, but thats because the Epcot entertainment CPs (characters, attendants and photographers) all got together every Sunday night to hang out. You have to make more of an effort to have work friends. Also, the equipment is really heavy. It weighs at least 10 lbs and youre lifting it at least 500 times a day for each session and even when you arent taking pictures, its hanging around your neck. A lot of people got wrist injuries over time, including myself, and have to wear braces when they work. This is the only reason I won't be applying for photopass again. It was just too difficult physically. Now there are people who have been doing Photopass since it started 5 years ago and have learned to manage but I just dont want to develop carpel tunnel or anything because of this job.

Upsides: Its soooo fun! Working with characters is awesome and being up front taking pictures is sometimes better than being an attendant because you get to watch them interact with guests but you dont have to deal with people being angry at you for closing the line. You do sometimes have to deal with the lingering family who "came all the way from Michigan to meet Princess Jasmine" but waited until her last set to come say hi and didn't get to meet her and now hates you for no reason. That heat is mostly on the attendants though. If youre doing an Icon shift, you get SO much guest interaction. The great thing about PhotoPass is that you only talk to guests who want to talk to you, so no one is in a bad mood or doesn't want to be bothered or anything like that. They're all nice and willing to waste some time with you chatting about their vacation so far or where theyre from. You mostly just stand there and wait for them to come to you. There's no sales quota or anything and youre encouraged to always ask guests if they want pictures on their cameras as well. The main point of Photopass is to be a service, not a commission based sales tactic. If you talk to a guest and all they want is directions or a picture on their cell phone, thats just fine. You do have to stay busy and be taking a certain amount of pictures per hour but its nothing you have to work towards, people will come up to you and you'll reach your numbers each hour without thinking about it. Its just there so you dont go sit on a bench somewhere and get paid to do nothing.

I think thats it, but for more detail my Spring 2010 CP blog is http://marinawdwcp.blogspot.com

Do you have to have like...photographing background to get photopass?
 










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