DVCfamily4108-Don't sweat the envie. I am sure it will turn up. Here is the problem. Once the envies get to NY, the military takes over the USPS. Mail goes out based on many things. Sometimes, an envie or package ends up on the bottom of a pile and it takes a few shipments to actually go out. We don't get mail sent on a daily basis like America. Besides, I actually had one coupon envie that ended up at some other military instillation somewhere in Europe. It was stamped and rerouted. So, don't give up hope. I have only had one thing lost and never received. it was something from Wal-Mart a year ago. Will let you know when your envie turns up.