Coronodo Springs - Look Out

[JulyGirl]

We stayed at CR and the fathers (who were may I say were a wee drunk) of several small children were making such disgusting remarks (very loudly) in reference to a couple of very pretty young ladies that the ladies ended up leaving. Should I say watch out for CR?

I think we should say watch out for drunk guys. LOL

 

[DisneyJen0504]

I think we should say watch out for drunk guys. LOL

Haha-that is what I was thinking!
I have never had a problem when staying at CSR or any other resort in WDW for that matter but it can happen, and it can happen anywhere.

 

[kaytieeldr]

1 - Yes my wife was that scared and mad. She didn't think about calling the police, just the front desk. Quick, tell me the phone number of the police.

Nine. One. One. Especially given that it was an emergency (but for the record, no, I do not need to look up the non-emergency number. It's been the same my entire life.

The front desk people told her she did the right thing by calling them and that they would be sending someone over. I guess the expectation was that if someone calls the front desk saying that there is a person trying to talk his way into a room

Based on your report of a Cast Member with a card reader, it appears there was some confusion over the actual event. Either the resort heard, or your wife said, something to the effect of, "a man is trying to get into my room", which really is different from, "a man is trying to talk his way into my room".

7 - We will be handling that in our letter. We had PR's at Tony's for 6:15. Guess that is where our priorities were.

How to phrase this politely....? If it had been me in that situation, MY peace of mind takes precedence over ANY dinner reservation.
Talking to the manager right after the incident is the MOST effective way to handle any issue. Writing a letter after you get home, not so much. You get to vent, and Disney gets to apologize, and that's it. Plus, as has been pointed out above (and which naturally doesn't actually matter to you), if this man tried to gain access to your wife's room, it's likely he did or will try to access other Guests' rooms. The resort manager REALLY needs to know more or less when something like this happens, not two or three or seven days later.

 

[Mike©]

FYI Folks, calling 911 at WDW will get you NOTHING ! It's private property! The police would have to contact Disney security first that they were responding to a on-property call. So no time would have been saved by calling 911.

To the OP, I'm so sorry that this turned into the Spanish Inquisition, not sure why that happens here so often.

 

[alldiz]

FYI Folks, calling 911 at WDW will get you NOTHING ! It's private property! The police would have to contact Disney security first that they were responding to a on-property call. So no time would have been saved by calling 911.

To the OP, I'm so sorry that this turned into the Spanish Inquisition, not sure why that happens here so often.

nice post
Kerri

 

[kaytieeldr]

I don't know, Mike. I mean, I believe you - but wouldn't calling 911 have gotten law enforcement there faster than the two hours and ten minutes it took for the hotel to send someone? And why doesn't the Sheriff's Department participate in 911? Yes, I do understand private property - but the Orange County Sheriff's Dept has jurisdiction at Disney. Emergencies likely are not handled by Disney-employed security CMs.

 

[Doc631]

FYI Folks, calling 911 at WDW will get you NOTHING ! It's private property! The police would have to contact Disney security first that they were responding to a on-property call. So no time would have been saved by calling 911.

To the OP, I'm so sorry that this turned into the Spanish Inquisition, not sure why that happens here so often.

That's the same feeling I got from reading this.

While I can't say what the OP should or shouldn't have done, or what the best procedure is, there is no need for some of these callous remarks.

 

[Eeyore's Pal]

When you call 911 on property, you get the front desk.

I know this from when my friend's husband had a medical emergency.
They were staying at OKW.
The front desk called the ambulance.

 

[UrsulasShadow]

FYI Folks, calling 911 at WDW will get you NOTHING ! It's private property! The police would have to contact Disney security first that they were responding to a on-property call. So no time would have been saved by calling 911.

To the OP, I'm so sorry that this turned into the Spanish Inquisition, not sure why that happens here so often.

It will not get you "nothing"...it will get you the front desk, which will in turn take the situation seriously (we would hope).

It is not the "Spanish Inquisition" to try to clarify some very muddy issues that the OP presented in his post. When you put it out there that your life (or that of someone you love) is put in danger because of something the resort did (or did not), you are going to have people wanting to know exactly what happened. It seemed very suspicious to many folks here that something that at first glance seemed like an atrocious situation didn't even warrant ANYONE (op included) actually calling police, or cancelling dinner reservations, kind of lessens the impact of the original reported events. Putting it all in perspective is what I'd like to do here.

 

[KatMark]

We've stayed at CSR numerous times and have never had any problems with convention people. Does this mean it hasn't or can't happen? No. But as the other poster said, this could happen at any Disney resort or any resort/hotel in the country. In fact, we were amazed at how some parents were drunk while listening to the piano player while they were drinking--with their kids with them at the POR when we went there for dinner!

 

[Disney Doll]

See my responses below.

Okay,,,,thats quite a lot to answer but I will give the inquisition a shot - I don't know that I'd call it an inquisition, so much as a clarification. You are indignant at Disney's handling of this, yet, as we get more detail, it doesn't seem as if it was as harrowing an experience as you would like us to believe. But, calling it an inquisition is a good way to attempt to gerner some support for what is turning out to be a bit of a weak story.

1 - Yes my wife was that scared and mad. She didn't think about calling the police, just the front desk. Quick, tell me the phone number of the police. Half of you probably have to look it up in the phone book in your home towns. The front desk people told her she did the right thing by calling them and that they would be sending someone over. I guess the expectation was that if someone calls the front desk saying that there is a person trying to talk his way into a room, the response should be almost immediate. No one thought about the police since we assumed that Disney security was very good and it would be handled. I guess we should have called them also in retrospect, because as of yet, no one has called to check on the situation. My suspicion is that the call got shuffled to the back burner. My suspicion is that the perosn who answered the phone didn't get the perception form your wife that she felt as if she was in any danger. The # for the police is 911. My guess is that if you dialed 911 on a Disney hpone and got the security, that it would get their attention. The front desk handles many things other than emergency complaints and security breaches.

2 - Yes, my work is further away than my home, plus it was Friday late afternoon with bumper to bumper. I will clock it for you on my next trip. No I didn't call the police either. So, your wife is alone in a hotel room, calls you to tell you that an agitated man is attempting to get into the roomm where she is, and it doesn't compel you to do anything??? Call the police, call Disney??? Nothing??? If you were my husband, I'd be pissed.
3 - I also posted that our friends arrived about the same time I did, and they were staying a couple of doors down. We did feel a bit more comfortable with them there. One man just had a stroke, and we got caught up in helping him. At this point it had been awhile and we were pretty confident that he wouldn't try again. What made you confident of the fact that a strange agitated man knocking on hotel room doors who was under the impression that your wife was alone, since you were not yet there the first time he knocked, wouldn't try again because he would assume that she was still alone?
4 - Yes "we" does include my wife. She left the room after a time period and she felt comfortable that he wasn't lurking outside the door. What made her feel comfortable about this? You are incensed at the lack of response, yet she "felt comfortable" leaving the room alone after this encounter.
5 - Yes she probably could have had them stay on the line. And should have.
6 - No, we never heard anything about it again. Well, you didn't make a huge issue of it, so what makes you think anyone owuld think it was a huge issue?
7 - We will be handling that in our letter. We had PR's at Tony's for 6:15. Guess that is where our priorities were. Once our friends came my wife felt better, but face it, after that length of time we didn't think he would be still there, or try again. See #4 aboveOn your last "important" note - you misunderstood the post. I am not saying that a woman couldn't have handled it. She really didn't know what was going on. She came only to read who has tried to come into the room, not confront a stranger trying to get access to a room.

 

[bab31]

I really believe in the excitement, the desk person misunderstood- hence the card reader lady.

I was in San Fran for vacation at the Marriot. My husband was outside our door at 10 at night with our daughter checking to see if the key was to our room or our daughters- I heard the door open, I said- that didnt take you long - ( he had gone to the airport to get my daughter.) - no anwer- I checked the bathroom and the living room- nothing - I called the desk and informed them someone had opened my door- and of course by then I put the chain on. My husband was at the door a couple of minutes later- I opened the door- security was there along with my husband. Very good security. ( lesson- use the chain)

we tend to believe that while we are at WDW that there is no crime- it is just like any other vacation destination. Crime happens everywhere!

 

[tinawv]

Saying how we would react to a certain situation is a lot different than actually experiencing it.

 

[skipperkim]

Sorry to hear of your wife's ordeal. But I do think someone hit the nail on the head about the miscommunication. If she told the front desk that someone was trying to access her room, they may have thought someone was trying to use the wrong key card in your room. Hence, the key card reader person. My guess is that he had too much to drink and finally found the right room. But thanks for your warning of CSR.

 

[dumbo33]

See my responses below.

Wow, someone is getting a bit defensive for nothing. I really don't need support to be honest, and neither was I trying to garner support, or was I asking for any. What would make you say that? I just posted a situation that happened. Weak story???? What is weak about that? It was what happened and thats all there is. What would a front desk person think when hearing that a man was trying to get into a room that wasn't his? Boy I am glad you are not head of security at Disney.
Some of you have come on here and told me what I should have done, and because I didn't, then it didn't happen as stated. Not sure why I would lie. I have been a Disney Vacation Club member since 2000 and have made many happy trips to Disney. This has never happened to us, so we thought it enough to post. I am glad many of you decided to give suggestions on what we should have done, and that in itself, is good for if it happens to any one else, and that is what I always assumed these boards are for. Why would anyone try to question my or my wifes response to this situation, and what relevance does that have? It happened and my purpose was to warn people that this does happen, and that Disney should have responded quicker. Nothing that we did in response after the situation occurred should change that, though some of you choose to attack my family instead of looking at the real problem.
Some of the suggestions though have had a personal attack to them, and I find that quite immature. Was it a misunderstanding by the people at the front desk? Maybe, but the fact that it was acknowledged that my wife did the right thing by calling the front desk let us know that we were doing the reporting correctly.
Doll, your defense of the situation, though I don't think you were there stinks of blaming the victim instead of addressing the real problem - a strategy involved when being very defensive.
Again, it is not my intent to garner any type of support, as I can handle this myself.
As I said in my first post, the rest of the weekend was great, as has been my subsequent trips including this afternoon. I hope to enjoy many more. We have a vested interest in Disney and plan on being there many times in the future to watch him.

 

[MAKmom]

Does the CBR really have a chain lock on the door. I have never seen one in a Disney Resort before.

 

[Sandy321]

FYI Folks, calling 911 at WDW will get you NOTHING ! It's private property! The police would have to contact Disney security first that they were responding to a on-property call. So no time would have been saved by calling 911.

To the OP, I'm so sorry that this turned into the Spanish Inquisition, not sure why that happens here so often.

When you call 911 on property, you get the front desk.

I know this from when my friend's husband had a medical emergency.
They were staying at OKW.
The front desk called the ambulance.

really important information to have - why bother calling the front desk in emergency situations - 911 faster

Saying how we would react to a certain situation is a lot different than actually experiencing it.

very important to remember!!

OP thank you for sharing your experience. I hope you will update. I know it may not be all happiness and kindness, but its still interesting to know the end of the chapter.

and its an excellent reminder - we're still in the real world, even within the magic of Disney!

 

[tinkerbellmagic]

OP, thank you very much for sharing your wife's frightening experience in the hopes to warn others. I travel alone with my DGS and I really do appreciate being reminded that we need to be cautious and bad things can and do happen at Disney.

I guess I am getting very tired of Disney's Prozac attitude about potentially dangerous situations. I have read about enough instances on this board in the parks and at the resorts to see that Disney has not taken some of these cases as seriously as they should.

I would like to at least know Disney will send qualified security to the room asap if a man is insisting on entering my room and appears agitated with clenched fists.

I remember feeling my sense of security shaken when another DISer posted that someone tried to break into their ground floor wing room at CR. Thinking about the close proximity to MK and the ability for anyone to walk to that location, has made me leary about staying there alone with DGS in one of the wings.

I'm sorry your family had a terrifying experience and imo Disney did not act properly. If there was a chance they misunderstood what your wife was trying to say, it is their job to ask questions until they get it right and to act accordingly.

tink

 

[dizcrazy]

OP, I appreciate your post. I would have also called the front desk and not 911. Not that I don't think calling 911 was a good idea - but I would have though that the front desk would send Security and there would be a faster response time.

One another note: SMART that your wife had the chain on! I dont usually do that during the day and I just realized what a mistake that might be!

 

[bab31]

OP - I hope you didnt think I was being critical, (trullly I think I am reading into your post) when I agreed that in the excitement there was a miscommunication ( on the desk members part).

Being a public board, often posters jump to the wrong conclusion- Thank you for posting your ordeal. It may help someone else if they need security. Like I said - when on vacation at WDW people get caught up in the magic and dont realize crime can happen anywhere.