We've been there several times. Most of the time, we've had good service, but it was terrible on one visit. So much depends on who your server is, and how full the restaurant is, I think. Our meals were good and the kids liked the aquarium. I agree that it's one of those places that you should take a kid to, at least once! My husband doesn't eat fish, so he got the steak and said it was good. The Chocolate Wave dessert is one of my favorite desserts. If it's a restaurant you want to try, go for it. Don't let a few bad reviews scare you off.