Contact Info for GCH General Manager?

[Davids-Coco]

After reading another report pretty much stating the exact negative experience at GCH at the same time as we were there, I feel as though (for the first time in my disney experience) that Disney needs to hear my negative experience. Anyone have contact info???

 

[PrincessSitka]

What happened? I am sorry to hear it was not a good experience.

 

[grizbuzz]

We're leaving day after tomorrow for GCH -- a family gathering of 14 people. I've read a lot of negative reviews about GCH, especially around late check-in, service and housekeeping. We have 5 standard rooms reserved for 2 nights. Any tips on what we can do to up our chances for a good experience? I've been planning this trip for months now and want to do what I can to up our odds for a good trip. With the prices they charge for this hotel, you'd think you wouldn't have to worry about this stuff...

 

[mrypg]

GCH ....Has some problems!!!

If you check in lakte after the scheduled time you should do a few things.: Ask for a FREE upgrade to the lounge, room,lunch or dinner. The hotel room should be ready on time especially if they want you out by 11am. The only reason your rooms are not ready it is because GCH doesnt have enough housekeepers so GCH is saving big $$$ at your cost.

Please make GCH change this is the only way to get things done get some free stuff back that will hit them in their pocket book then maybe they with hire more housekeepers so your room with be 100% ready on time when you check in.

They also need help in their lounge NO real training compared to Hyatt,Marriott or Starwood property lounges.

I will update you in a few weeks when i go and stay there at the GCH.

So PLEASE stand up for your rights if you room is not ready ask for something this wil get the GM attention if many of us start asking trust me.

 

[Albort]

you must know however, GCH is at 95-100% occupancy while other hotels will see around 40-80%. So slow service often does happen.

Just be patient. even as a Churro vendor in Disneyland, i see my line at 20min-30 min before, trust me, i AM going as fast as i can. Yelling wont make solve anything, you might end up making the vendor cry which as happened... :'(

 

[audrabolster]

you must know however, GCH is at 95-100% occupancy while other hotels will see around 40-80%. So slow service often does happen.

Just be patient. even as a Churro vendor in Disneyland, i see my line at 20min-30 min before, trust me, i AM going as fast as i can. Yelling wont make solve anything, you might end up making the vendor cry which as happened... :'(

I understand that they have a higher occupancy, however they need to have the necessary staff working to accommodate the higher occupancy. Late checkins should never happen in a hotel that charges the rates that hotel does!

 

[mrypg]

Albort,

Im sorry it is totally NOT acceptable to have a late check in this ONLY occurs because Disney management is to cheap to hire ore housekeeping staff if you know the hotel is 90-100% full then you need to hire more staff!!!

It really is not a hard thing to figure out Disney is a very smart company.

Again staff needs more training at GCH in the lounge area also at the door bell services.

Finally if i get checked in late i want something in return ie late check out,free meal ,upgrade etc!!!! We as consumers need to hit it in Disneys pocket book for them to make changes (hire more people).

maybe you could help them Albort at GCH!!!!!

 

[arliepooh68]

it is not just GCH I had the bad experience at DLH. . . in fact my room was not ready at the time promised, and I complained, plus were on concierge level, well they of course blame it on housekeeping. . . we finally got a room about an hour after check in and it was a HORRIBLE HORRIBLE room . .. we had the elevator for our view and it is not a quiet elevator. . . so of course I complained again and was put on another floor, there were a few other families that had complained as well when we were there. . . in my opinion their service has gone DOWN HILL. . I will not stay onsite again, my past times in a nonconcierge level we had a great experience, even got our room early . . . so to pay the extra to get crappy service left a sour note to say the least.

 

[Hofmanns4]

We were at the GCH during a very busy week of November 10th to the 17th. Our room was actually ready when we checked in at 11:30am! Wow! I was so surprised. It was even close to the elevators. Our room was clean and kept clean daily. the housekeeping staff did a great job cleaning and replacing items. The kid's toys were arranged in fun ways in the room.

The only complaint I had, was on our first night, housekeeping knocked at 9:30pm for the turndown service. We were really tired and went to bed early. That is a bit late for our family, in my opinion. It was never that late the rest of our stay.

I am sorry that others had different experiences. I am sure it would be a good idea to let them know that there is a wide range of service being experienced there. I think you can use the "contact us" link on the website.

 

[Davids-Coco]

I think you can use the "contact us" link on the website.

Thank you. That was all I needed... didn't want to start anything.

I would rather not rehash our details. And, I do not plan on writing a nasty letter... I am one who usually comes home with a list of CM names to write praise letters. I am basically giving feedback on our stay and explaining that disney has always exceeded our expectations and did not even meet them this time.

 

[TravelingJen24]

We are here now and having a problem. In our room the bed frame was sticking out under the sheet and had no protection. My aunt walked by it and slammed her leg. We looked and it was a big metal corner sticking out shredding the sheet. My 4 year old son and 1 year old daughter are in this room. GCH said that two breakfasts would surfice. After stating that it was unacceptable they stated you had to go through Claims and there was nothing else they could do. They have been so rude and unappologetic. If a child would have fallen on that it would have sliced their face over. We are completely disappointed in their attitude.

 

[mrypg]

FYI...If you cant get things resolved at the front desk when you check out you can always have them add some info in the compute bout your disputer and the front desk with give you a number to call when you get home and they can and usually will adjust your bill.
You can always dispute you bill if you use a credit card i did this last time when disney was trying to over charge me for lounge servces when they said it was going to be free...I got home put the total bill $$$ in dispute called disney and they took off $ 600+ from my stay your disney was 100% wrong but he front desk at check out could not give it off but they typed in info about the problem and poof got home made a few calls and the $$$ were off my bill.

Folks please STAND up for your rights when ever you have a problem at any Disney or any hotel chain they need to know and you need to get $$$ back for their mistakes.

We in the real world NOT disney world are responsible for our mistakes don't let Disney get away with it!!!

 

[JadeDarkstar]

ohh ive hit my leg befor on metal bars..and yes a kid could be hurt and then u would be rolling in the money becouse they are idoits for not fixing it or moving you in a better room.. how dare they..with the money i would be payign it would not be up dfor discusion and sorry id be at the frount desk complaing till they fixed it..my son could be hurt and my legs are messed up enough if i hit my leg id need a wheel chair again..as of now I think i can make it with out it this time

 

[twinmum]

Many of your reports are making me very, very nervous...We are heading to the GCH Dec 8-16. Believe me, for the $$$ we are spending(we really spurged and are staying concierge), we will be expecting very good service. Based on what I am reading here, I'll be sure to let the management know if things are not going well.

Albort, I do appreciate your pleas for patience and yes, I think that unexpected demands can happen...but when you are continually running at 90% capacity, you simply have to staff up.

 

[mrypg]

Many of your reports are making me very, very nervous...We are heading to the GCH Dec 8-16. Believe me, for the $$$ we are spending(we really spurged and are staying concierge), we will be expecting very good service. Based on what I am reading here, I'll be sure to let the management know if things are not going well.

Albort, I do appreciate your pleas for patience and yes, I think that unexpected demands can happen...but when you are continually running at 90% capacity, you simply have to staff up.

STAFF UP!!!! I AGREE 1000%!!!! STAFF UP!!!!

I will be there from 1-7th I will also keep you informed!!!!

For the $$ spent we expect EXCELLENT service it is that simple!!!!

 

[lisadoll93]

We were there in October and the service was wonderful. Sorry to hear about everyone disappointing stays.

 

[mrypg]

Looks like we all need to start reading tripadvisor WOW many crazy things happing at GCH many people are having problems!

I really hope Management can get their act together because it is a great hotel just needs some polishing up!!!

 

[JenDisneylandlver]

Wow, we didn't have any of these problems when we stayed in October. It was pretty packed too. In fact they had both of our rooms ready when we checked in, several hours early. Maybe we got lucky.

I agree, for the outragious prices they charge for that hotel, late check in should never happen. The service should be 100% excellent. If they can't keep their staff and service up, there is no way they should be charging $400 a night (even then it's too expensive). I would never stay there at the full rate regardless.

 

[Albort]

Albort,

Im sorry it is totally NOT acceptable to have a late check in this ONLY occurs because Disney management is to cheap to hire ore housekeeping staff if you know the hotel is 90-100% full then you need to hire more staff!!!

It really is not a hard thing to figure out Disney is a very smart company.

Again staff needs more training at GCH in the lounge area also at the door bell services.

Finally if i get checked in late i want something in return ie late check out,free meal ,upgrade etc!!!! We as consumers need to hit it in Disneys pocket book for them to make changes (hire more people).

maybe you could help them Albort at GCH!!!!!

fyi, its holiday season. high rates of call in sicks... :|

 

[mrypg]

fyi, its holiday season. high rates of call in sicks... :|

Im sorry I dont understand what you are saying... I just wish you worked at GCH because you answer this board quicker that the GCH can solve a problem!!!

You Rock and my little girl just loves cherrioos!!! (spelled wrong) Im going to fine you!!! very soon