Consumer rights

[juliebro]

Hi,

I hope you don't mind a UK-er posting on your boards, but I thought someone might be able to advise me.

For our recent trip to WDW I purchased a Reliefband on a US internet site for my husband - it's a device for countering motion sickness, which incidentally proved very effective (he even managed to go on Mission Space with no ill effect!).

The Reliefband was quite expensive but the site (MyPilotStore.com) guaranteed its prices were the lowest or they would refund 110% of the difference if I found it cheaper. I ordered it, and then found out from a fellow UK DIS'er that I could have got it cheaper elsewhere.

So - I did what the MyPilotStore.com website advised and wrote to them enclosing a copy of my invoice and a printed copy of the webpage where it was cheaper. This was weeks ago - and I have had no reply.

Is there an organisation in the US that I can contact about this? Does anyone know what rights I may have?

We have an Office of Fair Trading in the UK - is there a US equivalent?

Thanks

Julie

 

[Briar Rose 7457]

which state does this company operate out of? the state attorney general's office usually handles consumer complaints.

 

[KathyTX]

Of course we don't mind you posting, you're PART of our community!

About the price guarantee- You might try contacting the company once more before trying to locate a government office to intervene. You'll probably see a MUCH quicker resolution working directly with the them. It's possible they are just not very organized, or that they have questions about your claim.

Just ask- it won't take long, and it might be all you need to do to resolve your question!

 

[juliebro]

Thanks for the advice. The company are based in Scottsville AZ.

Julie