They don't guarantte connecting rooms. We requested/reserved connecting rooms on the Club Level this past February because we planned on letting the 3 little kids sleep in one room & parents in the other. At check-in, they were only able to get us connecting rooms on the 4th floor in standard garden view rooms. I took the "downgrade" because it was most important to get the connecting rooms. The hotel was in "oversold" mode at the time, maybe if it was less crowded we would have been assigned Club Level as reserved.