Condom in bed..

[ErinsMommy]

They did not have the luxury of having their own vehicle which would have allowed one adult to stay in the room with the kids while the other made a few trips back and forth with the luggage.

Also, a taxi in this scenario is pretty much a personal vehicle so that doesn't hold up. One parent could have done luggage runs while the other parent waited with the kids.

Maybe I misunderstood but it looked like your response above was saying the taxi would wait for one parent at POR to run back and forth from taxi to room back to taxi. In my experience that doesn't happen. Taxis bring you to your destination and expect you to timely exit with your luggsge so they can be on their way.

 

[DisneyMom93]

Wow. Crazy. And gross.

My guess is the room was never cleaned and was listed for check-in in error.

A mousekeeper would have to be BLIND to leave a pair of hot pink panties on the bathroom floor, or the box in the tub.

If the only thing wrong with the room was a condom that wasn't immediately visible looking around the room, I would think she cleaned the room but never changed the sheets, which would be UNFORGIVEABLE. Cleaning a room and not changing the sheets is unacceptable. I think the room was just overlooked for cleaning, etc. There's no way the room was just poorly cleaned. Once it was obvious the room was not cleaned I would not have used the bed, or allowed my kids in it.

Not that it's the OP's fault in the slightest! I think they were justified to complain and be upset. I just don't think it was a negligent, or horrible housekeeper. It seems like a computer error for available rooms for check-in, or the room was listed as clean in error by housekeeping. Big difference than a housekeeper purposely not changing the sheets, or even accidentally, for that matter. I can't imagine seeing a clean room, bathroom, etc and assuming the sheets were changed and they weren't.

 

[maxiesmom]

Unfortunately, contrary to other posters, it is not clear who dropped the ball here exactly. Did houskeeping do a crappy or cleaning or not clean at all? Was there a computer error and a room was given out that wasn't supposed to be available? Or was it even that someone went back to the room for a quickie and not clean up? Getting OSHA involved would be a major over-reaction, but I do agree that Disney should be notified. Something went wrong, and they do need to figure out what it was.

 

[Westcoastwild]

Maybe I misunderstood but it looked like your response above was saying the taxi would wait for one parent at POR to run back and forth from taxi to room back to taxi. In my experience that doesn't happen. Taxis bring you to your destination and expect you to timely exit with your luggsge so they can be on their way.

And I'm saying that 1) this was a unique situation in which the taxi was contracted specifically to deliver this family to their lodgings. Taxis generally won't wait because they can get a fare eleswhere. Time is money. In this situation, Disney would pay whatever they charge and it's somewhat unlikely they've got another fare to go after. 2) You can do it all in one trip with a luggage cart. So one spouse can take everything down to the taxi. Taxi loads everything in. When they reach POR, taxi unloads everything, spouse gets luggage cart from front desk, loads everything on it, they proceed to the room. Worst case scenario- say none of the kids can walk- you leave the luggage cart with the front desk, get the kids settled in, and come back for the luggage. You would be doing that if you switched hotels elsewhere anyway.

 

[Stuarotra]

I'm really not a complainer and can with the flow. Most things don't bother me. But with this I would've went bat shat crazy. A condom in the bed I put my kids in?? Yes I would've demanded to change hotels, not just rooms. And I would probably still be irate that entire night.

I do hold Disney to a higher standard. It's not just a hotel room. It's a vacation destination. They market it as part of the experience. With that experience I'm paying for an overpriced room, 2k in park tickets and an obscene amount of money in food.

I would expect them to go above and beyond for someone that found a dirty condom in their bed. She should've been moved to a deluxe and been driven privately, by a CM or manager, with her luggage to the new resort.

Yes!!!

 

[Stuarotra]

It's easy for people at home or work on their personal computer to bash OP for her reactions. Imagine how you would feel if this happened. She made a decision out of shock and disgust and I agree that POR is the wrong solution. It is what it is, though. Whoever told her to come here should have known better.

Exactly! I feel the same way!

 

[ErinsMommy]

And I'm saying that 1) this was a unique situation in which the taxi was contracted specifically to deliver this family to their lodgings. Taxis generally won't wait because they can get a fare eleswhere. Time is money. In this situation, Disney would pay whatever they charge and it's somewhat unlikely they've got another fare to go after. 2) You can do it all in one trip with a luggage cart. So one spouse can take everything down to the taxi. Taxi loads everything in. When they reach POR, taxi unloads everything, spouse gets luggage cart from front desk, loads everything on it, they proceed to the room. Worst case scenario- say none of the kids can walk- you leave the luggage cart with the front desk, get the kids settled in, and come back for the luggage. You would be doing that if you switched hotels elsewhere anyway.

And that is all true but also different than your first response that the taxi will sit there like a personal car as you transport luggage piece by piece to your room. And I would also think night time fares are more common - resort guests on property/off property, locals, go out for night life.

 

[Westcoastwild]

And that is all true but also different than your first response that the taxi will sit there like a personal car as you transport luggage piece by piece to your room. And I would also think night time fares are more common - resort guests on property/off property, locals, go out for night life.

Then I apologize for the unclear wording of my first post. I was merely pointing out that it was not that big of deal for the OP to move her own stuff if she didn't care to wait for bell services. She was mad she had to wait, she was mad over the taxi's lack of car seats, and she wasn't willing to move again even though she wanted to complain about her current hotel. All of that stuff was either out of her control or her own doing.

 

[mom2rtk]

Unfortunately, contrary to other posters, it is not clear who dropped the ball here exactly. Did houskeeping do a crappy or cleaning or not clean at all? Was there a computer error and a room was given out that wasn't supposed to be available? Or was it even that someone went back to the room for a quickie and not clean up? Getting OSHA involved would be a major over-reaction, but I do agree that Disney should be notified. Something went wrong, and they do need to figure out what it was.

I'm not sure if I see any difference between a houskeeping fail or a computer error. It's still a pretty big breakdown on Disney's end.

I would think the quickie could be ruled out easily based on key card activity for the room.

 

[ErinsMommy]

Then I apologize for the unclear wording of my first post. I was merely pointing out that it was not that big of deal for the OP to move her own stuff if she didn't care to wait for bell services. She was mad she had to wait, she was mad over the taxi's lack of car seats, and she wasn't willing to move again even though she wanted to complain about her current hotel. All of that stuff was either out of her control or her own doing.

And I totally agree! Although at the same time I feel bad for anyone whose vacation starts off with the discovery of panties that don't belong to a member of my family as well as a bug/reach or whatever that thing was.

 

[ErinsMommy]

I'm not sure if I see any difference between a houskeeping fail or a computer error. It's still a pretty big breakdown on Disney's end.

I would think the quickie could be ruled out easily based on key card activity for the room.

If it was a computer fail can't blame the housekeeper for a room that they never entered by them much less cleaned. So a big difference.

 

[mom2rtk]

If it was a computer fail can't blame the housekeeper for a room that they never entered by them much less cleaned. So a big difference.

No, but you can still blame Disney. Does it really matter which arm of the company was at fault? Is it somehow better if it was a Disney computer error instead of a Disney housekeeping error? I know it wouldn't matter one bit to me. The end result is still just as gross. And avoidable.

 

[Westcoastwild]

And I totally agree! Although at the same time I feel bad for anyone whose vacation starts off with the discovery of panties that don't belong to a member of my family as well as a bug/reach or whatever that thing was.

Oh, yeah, I definitely feel sorry for her. At no point did I say any of that was okay. I would have been out of that room at the sight of the bugs, and I'm pretty sure my husband would have to physically restrain me from storming the front desk over the underwear. And that's before the discovery of the condom.

I just think if you're going to complain publicly, you should be willing to be proactive. She wants it to never happen again- but she can't control that. She's an adult though; she has agency. If she had at any point said "my bad, some of it is on me" no one would have brought up the other stuff.

 

[Westcoastwild]

No, but you can still blame Disney. Does it really matter which arm of the company was at fault? Is it somehow better if it was a Disney computer error instead of a Disney housekeeping error? I know it wouldn't matter one bit to me. The end result is still just as gross. And avoidable.

Yeah, but in one case, it's a glitch in the software or simple human error. In another case, it's deliberate oversight or malice. So it does kind of matter. The first could happen anywhere. The second most certainly should not happen at Disney. I'm not going to stay in any hotel that allows that to go on. There are so many ways to insure it doesn't.

 

[mom2rtk]

Yeah, but in one case, it's a glitch in the software or simple human error. In another case, it's deliberate oversight or malice. So it does kind of matter. The first could happen anywhere. The second most certainly should not happen at Disney. I'm not going to stay in any hotel that allows that to go on. There are so many ways to insure it doesn't.

To me, it's about the end result. It's the same if it's because someone didn't hit the right key on the computer or if the maid got lazy and didn't clean the room. Heck, for all we know, Disney has cut back on staff so much that they expect too much from their housekeepers (meaning we don't know that it was malicious). Ultimately it's still Disney's responsibility to make sure the job is done right so the customer is not faced with this type of situation.

 

[Westcoastwild]

To me, it's about the end result. It's the same if it's because someone didn't hit the right key on the computer or if the maid got lazy and didn't clean the room. Heck, for all we know, Disney has cut back on staff so much that they expect too much from their housekeepers (meaning we don't know that it was malicious). Ultimately it's still Disney's responsibility to make sure the job is done right so the customer is not faced with this type of situation.

Yes, I agree with that. My guess, as I have worked in a hotel, was that this wasn't malicious. It's kind of difficult to keep track of every room you need to turn over. You're frequently pulled away to deliver towels or for some other reason, and then you've got people checking out at all different times, some much later than the actual checkout time.

I just mean that it matters in the sense that there is a difference between an extraordinary situation and one that happens on a regular basis. It's like the difference between injury due to negligence and injury due to freak accident. Disney can be expected to control the former. No company can truly eliminate the latter.

 

[JadeDarkstar]

wow I was gone today, 4 pages more. Ok all in all Disney needs to be aware who's fault doesn't matter. I hope the Op is enjoying her trip or did enjoy the rest of it.

 

[DisneyMom93]

Regardless of human error, or negligence, Disney needed to make it right. It was awful.

That being said, I do think there's a difference between a negligent housekeeper vs human error or a computer error.

I cannot see that disaster as done by a lazy housekeeper. That would just be outrageous IMO. It wasn't just an oversight while she cleaned the room, like "oops." Lol.

 

[maxiesmom]

No, but you can still blame Disney. Does it really matter which arm of the company was at fault? Is it somehow better if it was a Disney computer error instead of a Disney housekeeping error? I know it wouldn't matter one bit to me. The end result is still just as gross. And avoidable.

I think it matters in that they need to know where the problem happened. Was it a lazy or overworked housekeeper? Or was it a computer problem? Or was someone able to get into the room and use it for a few minutes?

They can't fix the problem until they know what the problem exactly is.

 

[P'colaBeachBum]

It's easy for people at home or work on their personal computer to bash OP for her reactions. Imagine how you would feel if this happened. She made a decision out of shock and disgust and I agree that POR is the wrong solution. It is what it is, though. Whoever told her to come here should have known better.

Well said! I have seen this time again when someone posts a valid complaint, asks for help, and gets jumped on. This thread has become a huge debate between a handful of posters beating a dead horse.

I hope the OP is having a better time now and was treated well by GS. After insult to injury I hope they also gave her extra fast passes for the remainder of her stay.