Concierge services at WDW resorts

[JodyLynC]

What kind of services does the concierge at WDW resorts provide? Have you used their services? What were the results?

 

[gottalovepluto]

Not sure what they can do but I know they can’t get dining reservations, park reservations or ride reservations that aren’t available for you to book in the app/website.

 

[Her Dotness]

We found the GF Club Level pre-trip concierge booking service pretty nearly useless for getting ADRs.

A CM with that service told us they'd keep trying to book our ADRs up to 24 hours before our arrival but admitted they only try once daily due to their client load. They'll ask your preferred time range, which is helpful. We had two we hadn't yet gotten; they got one. We concluded we'd DIY after that and did despite staying club level consistently.

The GF main building concierges were wonderful the year we were there at Christmas. We'd sent a purchase to MK package pickup early on Christmas Day, stupidly expecting MK wouldn't stay closed so long we'd not be able to go back to get it. Wrong!

By the time MK reopened, we had to leave for our dinner ADR so asked the concierge for help because we were leaving the next morning and would have no park ticket.

The concierge initially understood me to mean the package was at Orlando's Chamber of Commerce and looked puzzled. Once he understood I meant the MK's COC, he assured me a courier would fetch our package, given our claim ticket.

Our package was sitting in our room upon our return from dinner with a lovely note wishing us a Happy New Year.

The CL concierges are wonderful. Haven't used those at resort front desks so don't know the extent of their services.

 

[Mrs.AMC]

What do you define as "concierge"?
That has different meanings to different folks
Some use it to describe the people at the front counter who help with booking dining/tickets, etc available to all guests
Some use it to describe the exclusive level of rooms with food available only to select guests
Disney has both

 

[JodyLynC]

I am asking about general concierge at the deluxe resorts, not the club level services.

 

[chicagodisneyguy]

I am asking about general concierge at the deluxe resorts, not the club level services.

Whatever your expectations are, they will not be met . The things we use concierge for at real deluxe hotels, like tough to get dining or experience tickets, just isn't in Disney's concierge cast member's sleeve. If they get you something perceived to be difficult, you probably could have gotten it on the app yourself.

 

[Mrs.AMC]

I am asking about general concierge at the deluxe resorts, not the club level services.

All Disney resorts provide the same type of concierge services in their lobby’s

Which are minimal really. Some help with tickets, dining etc. But as mentioned, none of it is different than what you can do yourself. It’s really only there as a hold over from before MDE. Note they really only offer it for those who can’t do it theirselves for some reason

Their pool of what they book from is exactly the same as what you book from