Concierge/Club Level Information- Part IV, July 2012

[DisneyDmbNut]

I keep seeing mention that IPO will send you a "form" before your arrival.

I have been sending emails back and forth with IPO office about ADR's but I haven't received a Form to fill out with my arrival, departure, etc.

Do they still do this?

 

[jennyjinx3]

I keep seeing mention that IPO will send you a "form" before your arrival.

I have been sending emails back and forth with IPO office about ADR's but I haven't received a Form to fill out with my arrival, departure, etc.

Do they still do this?

We didn't fill out any forms like that when we stayed at BC CL. Just emailed back and forth with them.

 

[BringingUpDisney]

Just to reply to the PP who asked about the dining plan vs. OOP and CL:

For the first time in May we stayed BC CL and paid OOP for food with the TIW card ( we have AP's) It was wonderful to be able to eat how we wanted instead of what the dining plan wanted us too. We shared apps and had some adult beverages instead of a full entree and dessert, and took full advantage of breakfasts in the lounge. We are doing CL again at BWI, and I think it will be the way we do our trips from now on.

Just our perspective.

This is our plan too!

DDP just wasn't how myself and BFF want to eat, we like a few apps + cocktails with dessert picked up later whilst wandering the world.

 

[HBGdancermom]

I keep seeing mention that IPO will send you a "form" before your arrival.

I have been sending emails back and forth with IPO office about ADR's but I haven't received a Form to fill out with my arrival, departure, etc.

Do they still do this?

We never received a form either but I talked to the IPO over the phone and I think she put in all my requests.

 

[kellylfitz]

Wrong Forum. Sorry!

 

[WDWKOOK]

Wrong Forum. Sorry!

No problem!

 

[mickeyluv'r]

I keep seeing mention that IPO will send you a "form" before your arrival.

I have been sending emails back and forth with IPO office about ADR's but I haven't received a Form to fill out with my arrival, departure, etc.

Do they still do this?

yes.

It is sent as an attachment to the first welcome email they send.

Do you normally get/use attachments? If not, try sending yourself a simple message with an attachment and see what happens. If it doesn't work, that could be it. It's possible to have them blocked.

If you are able to send yourself an email with one, then try sorting your email by attachments, and you may find it that way.

Otherwise, it's entirely possible they neglected to add it to the message they sent.

No biggie.

 

[DisneyDmbNut]

yes.

It is sent as an attachment to the first welcome email they send.

Do you normally get/use attachments? If not, try sending yourself a simple message with an attachment and see what happens. If it doesn't work, that could be it. It's possible to have them blocked.

If you are able to send yourself an email with one, then try sorting your email by attachments, and you may find it that way.

Otherwise, it's entirely possible they neglected to add it to the message they sent.

No biggie.

nothing was attached. After I made a reservation they sent me an itinerary attached, so I know I can receive attachments.

 

[mickeynut1]

I keep seeing mention that IPO will send you a "form" before your arrival.

I have been sending emails back and forth with IPO office about ADR's but I haven't received a Form to fill out with my arrival, departure, etc.

Do they still do this?

Not sure why, but it seems that some people get the forms and some don't . When I booked both CR CL and Poly CL for December, I got the welcome letter with forms attached from the CR, but just a welcome letter from the Poly. As others have said, if you didn't get the forms, I would just email them .

 

[GSLand]

Not sure why, but it seems that some people get the forms and some don't . When I booked both CR CL and Poly CL for December, I got the welcome letter with forms attached from the CR, but just a welcome letter from the Poly. As others have said, if you didn't get the forms, I would just email them .

I had not heard from Wilderness Lodge IPO so I emailed them with information about our family and made a couple of requests. Someone emailed back quickly, answered my questions, asked me a couple of questions. I called and we got everything settled.

 

[Mousemommy1]

Not sure why, but it seems that some people get the forms and some don't . When I booked both CR CL and Poly CL for December, I got the welcome letter with forms attached from the CR, but just a welcome letter from the Poly. As others have said, if you didn't get the forms, I would just email them .

I *think* that if your initial reservation is CL, you get the form right away. If you make a non CL reservation and then switch to a CL reservation, you do not get that form.

 

[buckeyecinderella]

I *think* that if your initial reservation is CL, you get the form right away. If you make a non CL reservation and then switch to a CL reservation, you do not get that form.

This is my situation and I did not get a form.

Is the contact information for the Poly CL at the beginning of this thread still current?

Thanks!

 

[EmmaMagsMom]

Hmm. We didn't get a form either. We booked WL -CL in August for our trip this Halloween. I don't remember if we did one last year. I will email them

 

[mickeynut1]

I had not heard from Wilderness Lodge IPO so I emailed them with information about our family and made a couple of requests. Someone emailed back quickly, answered my questions, asked me a couple of questions. I called and we got everything settled.

Glad IPO responded quickly and you got everything taken care of .

Is the contact information for the Poly CL at the beginning of this thread still current?

Thanks!

This if taken from the Poly FAQ:

Concierge guests can call 407-824-2466.
To Fax the Planning Office use 407-824-3162
Their e-mail is Polynesian.Itinerary.Planning@disneyworld.com
(DO NOT E-MAIL THIS ADDRESS IF YOU ARE NOT STAYING IN THE CONCIERGE LEVEL ROOM!)

The Planning Office is open from 9 AM to 6 PM every day, Eastern time (excluding holidays).

Looks like it's the same as what's on the first page of this thread .

Hmm. We didn't get a form either. We booked WL -CL in August for our trip this Halloween. I don't remember if we did one last year. I will email them

I would send them an email if you haven't gotten anything. I would think the emails would be computer generated, but it seems too hit or miss of who gets the welcome letter/forms and who doesn't as some people who upgrade their reservation get the email while others who book CL from the start don't.

 

[ninafeliz]

We stayed at the Poly CL last Oct, and have another stay coming up in October. The first time we initially booked SV and upgraded to CL, and this time we booked CL from the start. When we upgraded we didn't even get an email from the IPO, I had to contact them. When we booked CL initially we got a welcome email within a couple of days. Neither time did we get any forms or a packet to fill out. I think I emailed them last year and asked, and the IPO kind of acted like I was weird for asking and seemed as if they weren't sure what I meant. They did then email a form, but since I had already made all of our ADRs I didn't need them to do anything, and the form wasn't necessary anyway. So I didn't worry about it at all this year.

 

[Mousemommy1]

We stayed at the Poly CL last Oct, and have another stay coming up in October. The first time we initially booked SV and upgraded to CL, and this time we booked CL from the start. When we upgraded we didn't even get an email from the IPO, I had to contact them. When we booked CL initially we got a welcome email within a couple of days. Neither time did we get any forms or a packet to fill out. I think I emailed them last year and asked, and the IPO kind of acted like I was weird for asking and seemed as if they weren't sure what I meant. They did then email a form, but since I had already made all of our ADRs I didn't need them to do anything, and the form wasn't necessary anyway. So I didn't worry about it at all this year.

This has been my experience as well, and from reading other experiences there is definitely a pattern. I have not seen said form in either of our CL stays but it wasn't our initial booking, we upgraded down the road. I don't expect the form for our current BWI CL reservation either, because our reservation initially started out CR Garden wing. No biggie, I've always just made first contact and have had great interactions with IPO.

 

[DisneyDmbNut]

Awesome! I just sent an email to IPO asking about the form and they sent it right over! I am glad because it has information about our party, celebrations, etc!

 

[TPTraveler]

I *think* that if your initial reservation is CL, you get the form right away. If you make a non CL reservation and then switch to a CL reservation, you do not get that form.

Um, I did not get a form either and I am also booked CL. However, I will say that the IPO has been wonderful in email, with quick responses and taking care of all of my requests. A couple of times they even emailed my full "itinerary" so I knew where my planning stood.

 

[gwynne]

Um, I did not get a form either and I am also booked CL. However, I will say that the IPO has been wonderful in email, with quick responses and taking care of all of my requests. A couple of times they even emailed my full "itinerary" so I knew where my planning stood.

Honestly, I find the form to be a pain. I don't do it. I just email them the basic details of our arrival. If I need help with reservations, I either call or email.

Like you mentioned, I really like the full emailed itinerary they send out. Very helpful.

 

[Mousemommy1]

Um, I did not get a form either and I am also booked CL. However, I will say that the IPO has been wonderful in email, with quick responses and taking care of all of my requests. A couple of times they even emailed my full "itinerary" so I knew where my planning stood.

Honestly, I find the form to be a pain. I don't do it. I just email them the basic details of our arrival. If I need help with reservations, I either call or email.

Like you mentioned, I really like the full emailed itinerary they send out. Very helpful.

LOVE the itineraries! It's like what I'd want to put together, but even better!