I also have never had CL do any of my ADRs either. That is about to change though this year. While I am in WDW in Nov/Dec, my 180 day window opens up for our June trip. I don't feel like being on the phone for 30 or more minutes while on vacation and with how slow the website is, I'm thinking I will have to place my trust in the IPO to make those for me.![]()
It's definitely worth it. I had a few hard to get ADRs (CRT, BOG) and the IPO got all of my ADRs at either the exact time or within half an hour. I was really impressed and will use them every time I choose club level.
The only reason I put my trust in them this time was the CRT reservation. I saw online some advice about how to get the ressie and it involved dialing constantly at 7 eastern time. The week I hit 180 days was my week to work nights. I would have had to call just as I was supposed to be getting ready to leave work. I just decided I had nothing to lose and I feel I made the right choice.
When I checked into BWI in January nobody met me outside or took my luggage. I went to the lobby and told them I was checking in CL. I had to sit in the lobby for almost a half hour before someone finally took me upstairs. 

We've stayed club level several times at BC and there was always oatmeal over there so was just surprised it wasn't at WL. That is basically what I eat for breakfast every morning, so I just went downstairs and got it from the QS restaurant. I have to say the food at night was hands down AMAZING! Hearty, good food and wonderful fresh cobblers. Yummy!