Complaint update from DLRP

[thelittlemermaid83]

50 euros for a balloon? I'd expect it to be attached to a plushie and a bottle of champagne for that, plus hand-delivered by the main Mouse. I hate being made to look like a liar because of miscommunication. I can imagine you stood your ground though, Emma! lol

When the CM said 50 Euros i was like

I don't have anything bad to say about that CM it was the one i delt with the next day, he was more interested in getting me away from the desk rather than listening to me.

 

[joolz1910]

When the CM said 50 Euros i was like

I don't have anything bad to say about that CM it was the one i delt with the next day, he was more interested in getting me away from the desk rather than listening to me.

Considering how much you pay to stay there, you would expect to at least be listened to. How rude! I would have if they asked me for 50euros!

 

[thelittlemermaid83]

Considering how much you pay to stay there, you would expect to at least be listened to. How rude! I would have if they asked me for 50euros!

If i was asking for 5 or 6 balloons then maybe that price would of been justified but all i wanted was 1 balloon lol.

 

[cap'njack.]

If i was asking for 5 or 6 balloons then maybe that price would of been justified but all i wanted was 1 balloon lol.

I'd expect more than a helium filled piece of foil for 50 euros!!!

Mind you at the moment I'd be delighted to get a response to my complaint

It's actually now making it worse by them leaving it so long!

 

[thelittlemermaid83]

I'd expect more than a helium filled piece of foil for 50 euros!!!

Mind you at the moment I'd be delighted to get a response to my complaint

It's actually now making it worse by them leaving it so long!

They are probably really looking into yours, mine wasnt really a serious serious complaint compared to yours.

 

[scampbunny]

wow emma!! that is good customer service - but tbh after how u were treated, its the least they can do!!!
i clearly remember u sayin about the balloon - *** i said how much, and u said that they mentioned no money and we agreed it was very nice of them - 50€ nice by the sounds of things!!! it is annoying, and as u say, u dont expect to be fobbed off when ur paying that much money - so the attitude is all wrong !!

john - thats very annoying about ur complaint - can imagine ur getting quite annoyed waiting - maybe wait another couple of days and contact them to chase it up - regardless of how serious the complaint it - its customer service to let the customer know whats happening - so a quick email sayin they are investigating it still - wudnt go amiss......

kinda wish id had a complaint as sum good results going on here

 

[cap'njack.]

kinda wish id had a complaint as sum good results going on here

Love it!

I'd rather have just not had the problem....I'll not tell Disney but it's actually benefitted us now as otherwise Matty wouldn't have been able to do EMH as we are staying off-site...not that I'll tell Disney that at all

 

[scampbunny]

Love it!

I'd rather have just not had the problem....I'll not tell Disney but it's actually benefitted us now as otherwise Matty wouldn't have been able to do EMH as we are staying off-site...not that I'll tell Disney that at all

no - dont tell them - espec as u might get money back perhaps??? so yes, it has worked out - but still not the point!!

(but definately worked out for the best!!! )

 

[poppyolivia]

Emma thats really bad!! Glad it worked out for you but me being me I would have felt it spoilt the enjoyment of the holiday!

 

[HolidayLover]

was it gold plated for 50 euro?!!! lol. Glad you got a reply and a nice toy for your little girl. A little extra like a balloon should be included concidering how much the hotel costs to stay in

 

[Ware Bears]

Great result Emma.