complaint letter ???

[taximomfor4]

After much consideration I call Disney back and thanked them for the passes but told them they could keep them. They offered me $250.00 for my trouble???.

On top of that someting else scary happended...she said I see you had another claim from July 2004. I said that wasn't possible because we did come to Disney in 2004. After a short timet she came back and said she had reviewed it and it was a workmans comp claim (car accident while at work)...from my husbands previous employer. I asked her why she would have that kind of info and she told me they were able to look at claims we have ever made?? Why and how does Disney have the right to this information.

Does this concern anyone else????

OUCH!! Geez! maybe there is a catch-all claim system out there to track who has lengthy history?? There are, in fact, people out there who make a practice of getting something for nothing. Unfortunately, I know some of them.

Like car insurance...there is a tracking system, so whenever you apply for car insurance, they can see every penny that was paid out to or because of you.

Pretty scary, though, huh??

 

[MOMOFMNM]

Am I the only one who thinks leaving a pile of mess under the bed to test a cleaning crew is ...well...wrong??? How would I explain that to my kids?? IMO that is not fair or the right thing to do. Sorry to disagree with you on this one.

 

[Lewisc]

I think the free passes was a very nice gesture on the part of Disney.

Some people, NOT YOU OR OTHER POSTERS are "professional complainers". Complaining and filing claims are a source of income and additional discounts.

I AGREE 100% WITH YOUR CONCERN. You didn't give Disney permission to check your claims history, you didn't file any type of claim that would automatically give Disney permission to check your credit report or any other type of database.

This bothers me a lot more than housekeeping not vacuuming under the bed. I'm not sure what gives me more concern, the fact that Disney checked your history illegally or the fact that they may be legally allowed to check without your permission. I don't know which it is but either concerns me.

After much consideration I call Disney back and thanked them for the passes but told them they could keep them. They offered me $250.00 for my trouble???.

On top of that someting else scary happended...she said I see you had another claim from July 2004. I said that wasn't possible because we did come to Disney in 2004. After a short timet she came back and said she had reviewed it and it was a workmans comp claim (car accident while at work)...from my husbands previous employer. I asked her why she would have that kind of info and she told me they were able to look at claims we have ever made?? Why and how does Disney have the right to this information.

Does this concern anyone else????

 

[dennisnlisab96]

I get the car insurance thing if I am getting new insurance they should be able to see my history...I just don't understand how Disney would have access or right to workmans comp info or any other claims?????

 

[cindybasket]

For all you out there that don't believe they should have to vacuum or check under the beds between guests - I cannot believe why.

Let's say it wasn't pop-tarts....what if it's a diaper - what if it is a bottle of pills - or worse yet a couple of pills. Grandma or grandpa dropped one, two or three of them while taking the other ones out on their last day (eyesight might not be the best so they can't see or tell). New family checks in and who finds them and eats them - the baby. Death. At the conclusion of the autopsy it is determined they overdosed. WHAT says the parents. Family services gives these people the book in their face. It is later determined by that this family never had access to these types of drugs and that there just so happens 3 days later - Grandma and Grandpa are looking for the same type of drugs they may have left or dropped on the floor of the same room. Disney would have a hell of a lawsuit on their hands, yes, parents might be held somewhat responsible but when a person checks into a room they DESERVE to have that room clean even under the beds. Kids like to explore their rooms and most parents will let them explore especially upon arrival to the hotel.

 

[tnkrbell]

WHAT???????? They looked at your "claim history" what the heck it that about?? That is CRAZY!! I could understand if they had their own "claim history" But holy cow!!!!

 

[Anewman]

I just don't understand how Disney would have access or right to workmans comp info or any other claims?????

Some things are a matter of public record.

Police reports
Citations
convictions
Bad checks
Military service
MANY MORE
and now we can add Workmans comp claims to it.


I just think that insurance companies, that are paying out billions on fraudulant claims need to get together inorder to share as much info as possible in order to see who has a tendancy to file claims in search of compensation.

 

[Dream1]

I get the car insurance thing if I am getting new insurance they should be able to see my history...I just don't understand how Disney would have access or right to workmans comp info or any other claims?????

The system is called the ISO Database. It is used to look up any and all claims including Workman’s Comp, insurance, Vacation insurance. They use it to determine if you have filed many claims, or any claims against Disney and any other company. It helps to weed out the leeches, and it helps ensure that only valid claims are met. Once you file a claim against a company, it is reported to ISO. Companies do pay a premium for the service. I assure you, they did not do anything beyond the law.

My Fiancé is a lawyer, and her mom is an Insurance Adjuster for a large IC. When she saw your concerns, she wanted me to write an explanation. Hope it helps.

 

[Dream1]

These types of claims are private, and can only be added to the Database by the companies that have the claim filed against them. Average joe cannot access these types of claims.

 

[Anewman]

These types of claims are private, and can only be added to the Database by the companies that have the claim filed against them. Average joe cannot access these types of claims.

Yes I was mostly kidding but I did so some reading at ISO dotcom after your post.

So if I subscribe to the service even though I am an average Joe, oops there goes that sense of humor again.

 

[safetymom]

I don't see what the problem is. Disney and every other company has the right to know what they are dealing with.

If they paid out on every claim we all wouldn't be able to afford the resorts and parks.

 

[DebbieB]

I work for a major insurance company (in underwriting, not claims) and have never heard of WC claims being public record. We have to be so careful not to release private information. For example, if a business submits a list of company drivers with their application and after running MVR's we find that one has a drunk driving conviction, we are not allowed to tell the business owner. We can only tell them that one of their drivers has an unacceptable record. I would be furious if Disney was going into my private records. It would be different if you had filed suit against them, but all you did was write a complaint letter.

 

[Anewman]

I work for a major insurance company (in underwriting, not claims) and have never heard of WC claims being public record. We have to be so careful not to release private information. For example, if a business submits a list of company drivers with their application and after running MVR's we find that one has a drunk driving conviction, we are not allowed to tell the business owner. We can only tell them that one of their drivers has an unacceptable record. I would be furious if Disney was going into my private records. It would be different if you had filed suit against them, but all you did was write a complaint letter.

I was kidding, it is not PUBLIC record. But insurance companies are SHARING the information via a subscription to the ISO database.

In other words You tell us(Disney) who has filed a claim against you and we will share the same info with you.

 

[DebbieB]

In this case, did they actually file a claim?

 

[lillygator]

I don't see what the problem is. Disney and every other company has the right to know what they are dealing with.

If they paid out on every claim we all wouldn't be able to afford the resorts and parks.

 

[Anewman]

In this case, did they actually file a claim?

Claim, disney is not a workers comp/insurance company. So no claim was filed, but a complaint was.


Disney used the service to see if the person complaining(they did complain in this case) has a history of prior complaints or claims that led to compensation(or not). Disney based on the complaint and history made a settlement offer.

 

[tnkrbell]

I dont think the OP was looking for any money or compensation just wanted her letter to be read.

 

[Dream1]

I dont think the OP was looking for any money or compensation just wanted her letter to be read.

I think she wanted her letter and concerns acknowledged. The CM that called her was not empathetic to her concerns, so she felt cheated. I would feel the same way.

I am just glad to hear that disney, if pushed hard enough, will make an effort to please their guest.

 

[BibbidyBobbidyBoo]

Am I the only one who thinks leaving a pile of mess under the bed to test a cleaning crew is ...well...wrong??? How would I explain that to my kids?? IMO that is not fair or the right thing to do. Sorry to disagree with you on this one.

What? I am completely baffled by your response apparently to what I did by putting some pieces of trash under the bed to see if they cleaned it AFTER I ALREADY COMPLAINED TO THE FRONT DESK THAT MY TODDLER FOUND MEDICINE UNDER THE BED FROM PREVIOUS GUESTS.

HOw is that "not fair" or not the right thing to do? Disagree with me if you will but I think you are flat out wrong. I don't see a thing wrong with seeing if they clean under the bed after you've already had a toddler find a previous guest's medicine under the bed- to ultimately find out they never clean under the beds.. between guests or on daily visits to clean the room. Why would I have to explain that to my kids? And if I did, I'd simply say let's see if they clean under the bed- what's so wrong with testing to see if someone DOES THEIR JOB?
And yes, I totally disagree with those that think it's not in the housekeeper's job description to clean under beds. If that's too difficult for them- then make all the beds as somone said PC beds are- where stuff can't get under there. It's RIDICULOUS to say they shouldn't be expected to clean under beds. What? I don't get that. All kinds of things can be under there and hello- this is Disney... a high proportionate of the guests are CHILDREN. Children that can be harmed by things they may find under the bed. I'm not getting paid to clean previous guests junk out from under the beds. But I'll certainly do it since apparently that's too hard for the EMPLOYEE who is PAID for this job to actually do it.
I find it completely ludricrous to argue that it's not the housekeeper's job to look and clean under beds. Utterly ludricrous. Ofcourse it's part of their job to clean the room of other guest's trash before I check in- and that includes under the beds.

 

[taximomfor4]

Boy mu ISO must look awful!! Just in the past 6 months (but NEVER BEFORE IN MY LIFE) I sent complaint emails to Radisson (bacause at our anniversary night, we got a jaccuzzi suite where the jaccuzzi didn't even work. . Manager said there was nothing they could do, rooms all full.
Then there was my complaint to WDW about our ASMu resort problems, on the "guaranteed connecting rooms for families" we had booked through the SPECIAL NEEDS dept!
Then, sent complaint to Holiday Inn Express because we were assigned a room, took our key and entered (got a presidential suite, for our dd6 + dd11's first Irish Dancing competition) and there was already a family in there. When we went to the front desk, we were told the hotel was full, had to take a regular room. At rack rate.
Bought a 2005 slightly-used minivan last week. Next morning, took DH + kids for ride in it. DH had ANTS crawling all over him. Took it back to get cleaned. They said they were cleaning it really well by keeping it overnight and getting me a loaner. Next evening, picked it up. An hour later my kids found a bug fogger can in the back seat. We looked under seats, etc. NEVER cleaned. Just bug bombed. Which, according to the back of the can, broke federal law (using in a manner not described on the label.) Ended up calling the bug-fogger company next day to ask how to clean the residue out of the van for safety reasons. He was horrified, had the agriculture dept contact us. THEY filed an official WHATEVER against the car place. Told us that as long as the van still smelled (it did) that there were still too many fumes. Finally, got car dealer to take van AGAIN for the weekend, they supposedly sent it out to an independent detailer for deep thorough cleaning and to replace rugs, etc. But while doing that, they DID grumble to me that "the bug spray wasn't there for very LONG!" We are still battling this, but really, the "settlement" of a few oil change vouchers and scotchguarding our seats (maybe) in the near future doesn't warrant someone adding us to a database!

Sorry, this got really lengthy. Just wanted to say, if they ARE adding me to a database, I sincerely HOPE that they also add what the complaint was, what the complaint asked for (since mine, except the ASMu one, are not seeking ANY compensation or perks .... just want the problem fixed!!) And that way complanies looking into that report can see that, even if one person makes a lot of complaints, they MIGHT all be valid. Could be me, one of the most UNlucky people I know. People actually refuse to dine in restaurants with me, and now to go to hotels with me. My pasta is ALWAYS the one with HALF a roach in it (yes, it happened. No, not at WDW.)

OP, I completely get what you are saying about the mousekeepers needing to clean under the bed periodically. Maybe they do it whenever the bedspread and blankets are scheduled to be cleaned?? EWWW!

So about that report: someone tell me that the report includes the DETAILS!!
Beth