Comcast Phone/Internet deal? Happy w/ service?

[MKCP5]

We got a call from comcast last week and they can buncle our internet and home pjone service together for $ 39.95 a month. That is a big savings for us as even though we are ona bundle w verizon we pay $75. a month for those 2 services. I have heard REALLY mixed reviews about their phone service though---anyone have comcast for phone? Are you happy with it?

 

[bucket o' butter]

We do have Comcast phone service and do not have any complaints. Have had it for over a year. I have other issues with Comcast, but that is because they are the only "game in town" and know that we can't go anywhere else. But we have not had any problems with the phone or internet at all!

 

[Swimalie]

We have had them for almost 4 years now. They are the only non-dial-up service we can get here and they know it, sadly. The main problem with them having phone and internet is the same with any company having both - if the phone lines go down, you lose both services. In the past 4 months, I've had to make about 4 service calls to them but I believe 2 were over cable so 2 would have been internet/phone. That is standard for us, too. Luckily for us, Verizon is laying FIOS here so within the year, we'll have them as a choice

If you are happy with Verizon, call them and tell them the deal Comcast gave you and see if they will match it. With switching to Comcast, they might charge you a one-time set up fee (probably $30) and there might also be a modem rental (mine is $5 a month). So keep those things in mind.

 

[Joyful3Heart]

I have had mixed experience with comcast cust service over the past 3 years I have had the triple play package. As far as phone service, its clear as a bell and more reliable than the verizon landline I had prior to switching...as long as I remember to reset the modem about one a month. One negative to think about though is that when the electric goes out, the battery in the modem only lasts about 4 hours...and when it goes dead...so does your phone. I have only had this problem twice in three years, but it is something to take into consideration. It looks like there's room for an extra battery pack in there, I have thought about calling to see if they can provide it...
I would definitely see if verizon can match their promo first. Good Luck!

 

[Megkel]

I hate Comcast. We live on base so our only options are dish or Comcast. Right now we are paying $70 for internet and cable. However this is an introductory price and will sky rocket in June if I don't which the service over. Before when we had it our bill for one month was over $200 because the special rate was over and we didn't realize it. Also when we moved they wanted to charge us another month since they said we hadn't turned in the box. I'm not sure what happened to the receipt, I must have misplaced it since we were in the middle of moving. I called when we received the bill saying that I could prove we didn't live in the house and were now living two states away. Somehow the box was magically returned before I called but they wouldn't listen. Another time we had someone come set up the box, paid for it and everything and he didn't have to correct wires to hook it up. He told me to drive to Comcast to pick up the correct wire. So we basically paid them to give us the box, and my husband hooked it up somehow when he got home. I did call Comcast to complain and they sent out another guy in the next few days to set it up correctly.

As I said we still have them now more from lack of choice. So far we haven't had any issues, BUT we haven't moved yet! Good Luck

 

[RachelEllen]

Comcast was a nightmare when we had them. (We switched to a DirectTV/Att combo)

I can't even begin to list the litany of mistakes, poor service, charges, and general misery that we went through with them. In 18 months, I don't think there was over 6 months where all the componants (internet, phone, cable) were all working. There was never, never an issue (from set-up onward) that was fixed without many, many hours on hold, and several different service calls. A typical morning would begin with me calling them, waiting forever on hold, waiting as the person I got would walk through the same procedures we tried before to fix the latest problem, and then try to schedule someone to come out. The schedule would either only go out a week (can't get off work) or not start for several weeks. Then, someone would come to the house and not be able to fix the problem because they weren't the right type of service person.

THe cable guy would accidentily turn off the phone service. Then, the internet guy would break the phones. We were charged for a nonworking DVR for 10 months before realizing that the box wasn't a DVR box.

Here's a great one. They sent someone out to fix the broken phone line. They will give you a call before they arrive and cancel the service call if you don't answer. THEY CALLED THE HOME PHONE. On the service call to fix the BROKEN HOME PHONE. So they cancelled the service call and couldn't schedule for another two weeks.

I could go one forever! The nightmare that was the digital conversion was the last straw. (Oh, it's easy, we will send you a kit. Oh, never mind, go to Best Buy and buy the converter. Oh, that's not right, you have to give up TIVO and use our DVR) So, I switched, brought all the equipment to their store, got a receipt, and now only have to deal with the SIX phone calls we have gotton about their "missing" equipment.

Avoid. Avoid. Avoid.

 

[DebMcDonald]

Have no problems with Comcast from a service point of view, but all they do is go up and up and up on their service. My parents have the triple play and have the exact same service except they also have movie channels which we don't and they pay $4 more a month, I called comcast and that package is no longer available and we're a very long term customer where my parents have had them for a year or two, when they get you they they don't care about you any longer.

 

[Deb & Bill]

Comcast has the worst customer service of anyone out there. I was so glad to fire them about four years ago. I loved my internet service and it was through Time Warner. But TW and CC traded areas to make them more contiguous and we wound up with CC. It only took a few months to realize how bad they were. When I was standing in line waiting to turn in my cable box, I heard all sorts of horror stories from other customers. Like one lady who found out that CC shut off her phone service every night about 9PM until about 7AM in the morning. It wasn't what she was paying for, but until someone tried to call her late one night about a problem and couldn't get her, she just didn't know it was going on. She had bundled all her services with them because of the great rate they offered.

 

[eyes4eeyore]

Oh dear....I have Comcast for phone, cable and internet. Cable and internet are okay....besides the expense. But the phone is laughable at best. Everyone and anyone who calls me knows what a joke it is. Buzzing, beeping, random tones, hissing, cutting out, other conversations coming in and out and hang ups. I've lost great seats through ticketmaster because it hung up on me. I've had to hang up and call Land's End back because I could hear another conversation and I didn't want to give my cc# over the phone thinking maybe they could hear me too. It's SO bad that when I called Comcast to ask a question about the cable bill the lady asked me what the heck I was doing to the phone.... She did send someone out and they said it was fixed...but nope....certainly NOT fixed. I didn't think it would be since it was the 4th trip out here to try and fix it. The noises started as soon as I switched from Verizon and the day they come through here with internet..... my comcast days are OVER!!!

Oh, and these are just my complaints...my hubby dealt with all the conversion/box CRAP and I'm sure he could fill a page for ya...oh and my sister who's picture in picture is now unusable with Comcast. She's mad at them too. Oh how we need some options....

 

[MKCP5]

well.............this is what I am worried about--the phone. I have heard alot of bad over the years and no good. I amgoing to call verizon today and see if they will match the price or come close. Thanks so much for the info I will let you know what we decide

 

[puffkin]

We have had no problems with our phone/internet/cable when we switched to the triple play back in July. It actually was a great deal and I locked in my price for 2 years. We have great cell phone coverage in our area, so I was going to cancel home phone all together, but the triple play price was good so I kept it.

Not sure what we will do in a few years when our contract is up adn the price will inevitably skyrocket, but for now we have been very happy.

 

[MKCP5]

Very happy Called verizon and they came down on their price and we are within $5.00 of the comcast deal. Plus it is in a bundle that will more than double the speed of our internet service. YAY!!

 

[Bren's Mom]

We have had Comcast cable/internet/phone for over a year now. Have never had a problem with the phone or internet. We had Comcast cable before that for many years, no problems.

I suggest that you do this:

Once you've talked to someone on the phone to order your service, write down all of the details. Then go to comcast.com and go to online customer service chat. Tell them you want to confirm what it is you've ordered; ask about the installation fees, any additional startup costs, what your monthly bill will be, how long the price is good for, early term fees, etc. If there are any errors, resolve them. Then PRINT THE CHAT!

Should you ever encounter a problem with the initial charges or monthly fees just fax or e-mail them the chat transcript. It is proof of what they told you, rather than your word against theirs as to what was said. (This is a good trick for ANY company!)

 

[Bren's Mom]

We have had Comcast cable/internet/phone for over a year now. Have never had a problem with the phone or internet. We had Comcast cable before that for many years, no problems.

I suggest that you do this:

Once you've talked to someone on the phone to order your service, write down all of the details. Then go to comcast.com and go to online customer service chat. Tell them you want to confirm what it is you've ordered; ask about the installation fees, any additional startup costs, what your monthly bill will be, how long the price is good for, early term fees, etc. If there are any errors, resolve them. Then PRINT THE CHAT!

Should you ever encounter a problem with the initial charges or monthly fees just fax or e-mail them the chat transcript. It is proof of what they told you, rather than your word against theirs as to what was said. (This is a good trick for ANY company!)

 

[Deb & Bill]

well.............this is what I am worried about--the phone. I have heard alot of bad over the years and no good. I amgoing to call verizon today and see if they will match the price or come close. Thanks so much for the info I will let you know what we decide

What a win-win situation for you!!!

 

[kaytieeldr]

When I was standing in line waiting to turn in my cable box, I heard all sorts of horror stories from other customers. Like one lady who found out that CC shut off her phone service every night about 9PM until about 7AM in the morning. It wasn't what she was paying for, but until someone tried to call her late one night about a problem and couldn't get her, she just didn't know it was going on. She had bundled all her services with them because of the great rate they offered.

Respectfully, that sounds REALLY odd. It seems more likely that she had that adapter thing plugged into a timer, or plugged into an outlet connected to a light switch that she turned off about nine every night (or even that the outlet was on a timer that she didn't know about) than that Comcast was turning her phone off every night and on again every morning

 

[Deb & Bill]

Respectfully, that sounds REALLY odd. It seems more likely that she had that adapter thing plugged into a timer, or plugged into an outlet connected to a light switch that she turned off about nine every night (or even that the outlet was on a timer that she didn't know about) than that Comcast was turning her phone off every night and on again every morning

Nope, it was Comcast because when she asked them they told her it was them.

 

[dd50]

Very happy Called verizon and they came down on their price and we are within $5.00 of the comcast deal. Plus it is in a bundle that will more than double the speed of our internet service. YAY!!

 

[dd50]

I have only had Comcast for cable and would never give them more money than that. They have been calling me the last week but I haven't picked up. For 3 months my cable went out every night about 8:00 pm and would come on around 5 or 6 am. They said they were working on something, then the next guy didn't really know why, the next guy said it shouldn't be off more than an hour and btw do you want internet service.

Customer Service is worse than horrible. I have internet and phone though the phone company and would do the dish but I heard over here the dish isn't that good because we have so many trees.

 

[blanq]

We have had Comcast for about a year (DirecTV for TV and AT&T for broadband). I LOVE my hi-speed internet from Comcast and both the TV and internest service have been super reliable. I hated that my satellite service through DirecTV always went out during a storm (right when you NEEDED to know if you should go to the basement to protect yourself from a tornado!) I also have had great customer service from the the few times we have called.

Just this week, we opted to add their phone service, so will have the triple play. Everything will cost $139.99/mo, they through in Starz, and I am getting the install for $20. After a year, the price will go to $154.99/mo. This is a bit less than our current internet/TV with them and our phone with Quest.

Comcast basically costs a boatload. Their initial teaser rates are okay. but after a year or so, you pay through the nose. I have decided it is worth the cost, given the reliable service.