Afternoon everyone !
Love all the talk of pizza but it is making me hungry. I don't think we have tried any of those places so we will need to venture out and try some in the following months. I love pizza !!
Did anyone happen to catch the new article Tom Martino posted on his website regarding the new Grand Lux Cafe ?

I was SOOO excited when I saw they were opening up at PArk Meadows. We go to Vegas a few times a year and this is one of my favorite places to eat in the Venetian ( it is a sister company of Cheesecake Factory). We ate there Christmas Eve and while our service was fine I wasn't impresses with my food.

It looks like the Grand Lux ticked off the wrong person here in Denver !!
Grand Lux Café Sux
by - Tom Martino
March 4, 2008
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Why do I say the Lux sux?
Here’s why: The staff is rude and obnoxious. And the food is tasteless diner tripe priced way over similar offerings you can get at any greasy spoon.
My story: My very first visit there was with my wife and two young children, ages one and two.
The service was bad and the service was slow. One thing that really bugged me was the lack of “bussing” at our table. Dirty dishes, napkins and glasses were cluttered about long after we were done using them.
But the thing that really bothered me is when a waiter put down a steaming cup of coffee in from of my one year old in a high chair. Before I could do anything about it, my son grabbed it and spilled it all over himself. He started screaming in pain.
Fortunately, the burns were only temporary and superficial. But when I complained about it and added comments about the cluttered table and slow service, management did absolutely nothing.
Instead, a few staff members huddled toward the entrance to the dining room wondering how they should handle this. I had gone to the restroom and was coming back when I heard the waiter and waitress involved trying to give their manager their side of the story, somehow blaming us for their blunder.
We simply left. We did not threaten legal action, we did not threaten negative publicity, we did not do anything except express our displeasure in a firm but quiet manner.
Several weeks later when I took my wife out for a late date, we decided to stop at the Grand Lux Café for a late dessert. “Manny” was our waiter.
We were in a good mood and had a great time. Manny was a fine waiter. And I thought, maybe the Grand Lux isn’t so bad after all.
But recently something happened that can only be explained as “shocking”. My wife went to the Grand Lux for lunch with one of her girlfriends. And if my wife hadn’t had a witness, I don’t think anyone would believe it.
Their waiter was named “Rustin”. The very first thing he said to the women is: “God, you smell great. I followed you from the door because you smell so great.”
“Are you happily married?” He asked. “I don’t think so.”
He asked if they had ever been to the Grand Lux before and asked if they enjoyed it. My wife told him about the coffee incident but said we had a great time on our second visit. He then said: “Oh, you’re the *****.”
My wife and her friend were highly insulted but chose not to make a scene. Instead, they quietly ate her lunch and said nothing. They did not want to be further labeled by the rude and obnoxious staff.
Many times through the lunch, Rustin returned to the table to hurl an insult or two.
“If you spilled coffee, and yelled at me, I’d have you esacorted out of the restaurant,” he said.
My wife explained: “We never yelled at anyone. We simply expressed our displeasure.”
“I don’t care who the *** you are,” he snapped.
My wife considered complaining to the manager but figured it wouldn’t do any good … since they handled our previous incident so poorly.
The waiter did not stop there. He went on to tell her the people there did not like her. He said she looks too harsh because she wears “dark” lipstick. He also said it makes her look older than she probably is.
He said he knew all about the “coffee incident” and said it was my fault.
“It was your husband who put the coffee in front of your baby,” He said.
Then he added: “I was working the night you two came in for dessert. And your waiter Manny said your husband was a real ****.”
Wow! Even if it was true, how dare a waiter talk to two women like that! (By the way, we left Manny a 40% tip that night).
But it was obvious that the staff and management at the Grand Lux have no class. They have obviously discussed our “coffee incident” and instead of trying to learn from it and improve, they went on the defensive in an effort to defame us.
Why? I have no idea. I know if you listen to my radio show and watch me on TV, you may assume I am very aggressive. And I am when I am doing my job. But in my private life, with my family, I never make a big deal about myself. I do not make scenes and I do not expect special treatment. Ever. However, some people probably feel more “important” when they can tell “horror stories” about their encounters with me.
It is obvious to me that the Grand Lux Sux.
The food sux, the service sux, the staff attitudes toward customers sux.
Does the corporate culture encourage this kind of treatment? What will they do about this?
Do I expect special treatment? Never. But no restaurant staff should be allowed to verbally assault customers. If it happened to me and mine, it can happen to you and yours.
I urge you to let the management at the Grand Lux Café know that we expect better food, better service and better attitudes. They may treat people like that in Vegas, but that kind of “service” doesn’t fly in Denver.
The number is: (303) 738-9911.
Update: After discussing this on my radio show I got a call (on the air) from Rusty Hogan, General Manager of the Grand Lux Café. Mr. Hogan seemed very sincere and apologized for Rustin’s behavior. He said such behavior is totally unacceptable.
I appreciate his apology. However, this should be a lesson to people in business. You need to keep a close eye on people who have public contact. They are the “image” of your business. They can destroy your business. Employees need proper training and supervision.
And when people complain about poor service, poor food and others things, management should listen.