CMs - a question for you

[scubamouse]

every time we've been to WDW we've experienced at least a couple of outstanding CMs. people that really went above and beyond.

when we've returned we've written letters or emailed to let people at DIS know.

does it make a difference to recognize great service? what's the best way for CMs to get recognized? can letters helps you all get promoted? should we talk to managers while we're there?

 

[SyracuseWolvrine]

Guest compliments are always appreciated. The letters and emails do eventually get to us, although it takes some time, we do get a copy of the letter, and a copy gets posted to our file.

One of the easiest ways to recognize us is to fill out a compliment card at Guest Relations on your way out of the park. Talking to managers is also a good idea, but managers, when they're out and about, tend to have a lot on their plate, and may not necessarily have time to remember to tell us we got a guest compliment.

Yes, if we apply for a promotion, they do look at our record, and if we have guest compliments, that is a factor that is used.

And, of course, if you see a cast member going above and beyond, please let THEM know ... a simple thank you can do a lot to brighten someone's day.

 

[Eeyore'sthebest]

That's a great question. I really love to give praise to higher ups when someone is doing a great job. Its human nature to complain so sometimes the bosses only hear complaints.

 

[bytheblood]

I always write letters after I return from my trip. I always get a name and date.

 

[MainStreetFan]

My sister wrote a letter earlier this year about a wonderful and helpful CM. When we went back to visit a couple of months later and saw him, he had the funniest story: He had been on the job only about 2-3 weeks when his manager came to get him one morning. He was scared to death that he had done something wrong and was about to be fired. Here was the letter, my sister had written being given to him and his manager telling him how great it was. Whenever we see him, we always laugh about it. Moral of the story, write, it does help.

 

[OrlandoMike]

If you really want to be sure communication is reached on the local level, ask for the CM's supervisor's name and phone number and contact that supervisor directly. This way you know it got to the CM's local level at least.

So many people work all over property picking up shifts, working overtime, sometimes they get lost in the paperwork. How many "Johns" work in Tommorowland?

 

[Wendy1953]

Orlando Mike....I agree, but some of the CM's are not able to talk and give names.....if you want to compliment a character, you need to remember the time and place you saw them, and them write it in the letter or comendation at the center before you leave the park.....characters are on shifts, and time would be beneficial in recognizing the right one! All CM's deserve to be complimented when they do a great job and/or go the extra mile for a guest!

I've also been told these go on their records, and may give them the extra boost to get into something they really want to be a part of...i.e. MVMCP, MNNSHP, Fantasmic, parades, special events (weddings, media tapings) etc....

 

[soccerchick]

I sent an e-mail a few weeks ago complimenting the manager @ 1900 Park Fare dinner. I had a phone message just last week from a lady in customer service calling about the compliment. Of course, the manager did an outstanding job to make up for the unpleasant bus transportation issue that I also mentioned in the e-mail. Anyway, I didn't call her back b/c really, what was the point? It would cost me $ to call her and I've already said my bit. Anyone else get a message and call? What did they say? Just curious,

 

[speakupjc]

I would call back. Disney may want to make sure things were made right and that you are happy and will come back. Also they probably want to say thank you for the letter.

 

[wdwgoofeeee]

Over the years I have e-mailed and written letters of complaints and compliments. I have always received a reply and on two occasions received telephone calls from someone in the WDW Executive office who wanted to speak about the situation.
I guess the moral is that Disney does care about our experiences, both good and bad. Since most of us (by human nature) will put a complaint in writing maybe we should all try putting some compliments in writing.

 

[Johnfish]

I was a little disappointed that I have not had a response from an email I sent after our trip at the end of august. I did get a "form" email saying they appreciated my feedback. Hopefully the emails got to the respective CMs because they were all great!!.

John