That’s really unfortunate whether an individual or the the co itself. Since we are their customer paying their closing fees, we should be able to get answers and responses. I had a horrible time with First Am last year. My direct was fine 2 years prior with them but the Resale contract was terrible... no responses to inquiries, extremely slow, then when I threatened to pull out because we almost missed closing all of a sudden things improved. I refused to use them again.
I really hope mason is better than they were. I’m using them for a BLT contract currently in for ROFR.
Another note, I just sold a contract and the seller opted for magic vacation. I had to follow up with them to get closing docs after estoppel was received. 2+ weeks went by after estoppel. Their email to me said to expect closing docs within 2 wks and when I sled they said they were waiting on estoppel from Disney. I had to tell them, no it’s already been received.
I will say Jeffrey Sweetwas great. I bought a BLt contract in June and it closed 7/21. All communication was prompt and clear. Their only downside was having to mail the deposit vs convenience of credir card deposit but I would use them again in a heartbeat
