Hi April,
I can answer this, lol, I am getting swaps done around 2 A.M. and usually within 72 hours of receiving them. I am amazed at how well they are going, you guys are great!!! I do have to say, I've been at the shop more than normal these past few days, we've gotten so busy there. Rather than hire someone, we felt it in our best interests to add a line to the 'net there instead. I hope to have this installed by the end of this week. This will greatly cut down on the time of credits, redemptions, support requests, etc... I have been receiving several swaps a day, and I have to count each one, record totals then credit. I hope to be caught up Tuesday before the next wave come in. Please let me know via email if you have sent one and not received credit.
TIA
B