Citi Dividend Card -- minor vent

[Free4Life11]

I got this big hoopla letter this summer...whoop de doo you are being raised to 5% cash back at certain places. This is the REGULAR offer, but apparently when I got the card I got the crappy offer. Ok so the deal was as of October 5th I'd get upgraded benefits.

Great...I figured I would use my card to pay for my purchase at Walgreens on Oct. 7th -- might as well get 5% back right? Wrong. I only got the 1% back. The strange thing is, when I view my statement online and click on the specific Walgreens transaction, it is listed as "Merchant Category DRUG STORES,PHARMACIES," so I should be getting the 5% back.

I know this is small potatoes, it just bugs me that they make a big deal out of this "upgrade" (they sent me the letter MONTHS in advance to get me prepared, LOL!) and then not even honor their own upgrade. I would have never even purchased the stuff on credit if I was only getting 1% back.

Oh another thing...believe it or not Drugstore.com is not classified as a Drugstore! Go figure I know that the terms said something about online purchases. Guess they only qualify for the 5% if they identify themsevles as a drugstore, grocery store, etc. Apparently the company name DRUGSTORE.COM does not identify it well enough

I *hope* this isn't another "MyPoints" type of thing where you've got to fight to get the correct points awarded.

 

[seashoreCM]

Do you have to apply for another card, perhaps a card with a different picture ("cashback", "zirconium", etc.) on the front, in order to get the upgraded benefits?

Call your credit card company, or better yet, write a letter, asking for the extra rewards that the drugstore/pharmacy transaction were supposed to give you. Enclose a copy of the brochure they sent you months in advance to get prepared.

In the future you might make small "test" transactions such as a few gallons of gas from a strange station to see whether it qualified as a "gas station" for your credit card rewards. Some gasoline transactions give rewards only when the card is swiped at a pump with a card reader.

Disney hints:
http://members.aol.com/ajaynejr/disney.htm

 

[PiRSquared]

I have this card and get everything done correctly. I only use it for groceries and gas (I'm never in a drug store). I did learn that all gas stations don't work -- the mom and pop variety don't give the 5%. It has to be a name brand -- the cheapies work - Hess, Racetrack, etc., just not a no name place. I'd call and see what the problem is. I earn my $300 a year and put it in the vacation fund. Yea Disney!

 

[DiscussDisney]

The online rewards are incorrect until the statement processes. I would wait to see if it changes to 5% after statement generation. I had the same problem and all was automatically corrected after the statement was processed.

 

[disneychrista]

I have this card and have had no problems that I can see with getting the 5%.

They way to do it is they give you 1% then an extra 4% "bonus" rewards. So they do show up in different places.

 

[Free4Life11]

Well I looked on my statement and the statement listed bonus dollars earned and the total was exactly 1% of all my purchases. I didn't realize it takes longer for the 4% to show up...not sure why? Isn't it automatic? Oh well.

If they don't credit the 5% in the same statement...how are you supposed to know if you were given the correct amount or not?

 

[DiscussDisney]

Well I looked on my statement and the statement listed bonus dollars earned and the total was exactly 1% of all my purchases. I didn't realize it takes longer for the 4% to show up...not sure why? Isn't it automatic? Oh well.

If they don't credit the 5% in the same statement...how are you supposed to know if you were given the correct amount or not?

If it's not correct on the statement, then it will not be corrected unless you call them. I am sure they will fix the problem. Good Luck!