Churro Waffles- Concierge Only?

[Moonspinner]

I think it was a bad time of year to launch a new ship more than anything else. If I'm going to go on a cruise in Nov/Dec I am going to want to be on a Merrytime sailing. With the Destiny not doing Merrytime cruises - which I get, they want to feature the new ship's unique themed entertainment - I think it probably prevents people from booking this ship until after the holidays.

Maybe, but we have no interest in a ship with a statue of Black Panther in the atrium. How random is that? I can’t imagine anyone with young kids being interested in that either. We have teens and even we want vintage Disney.

 

[Joanna71985]

I think it was a bad time of year to launch a new ship more than anything else. If I'm going to go on a cruise in Nov/Dec I am going to want to be on a Merrytime sailing. With the Destiny not doing Merrytime cruises - which I get, they want to feature the new ship's unique themed entertainment - I think it probably prevents people from booking this ship until after the holidays.

While it may not have been an official Merrytime cruise, the one I was on had a few Christmas offerings- meeting Santa, the VIPs were in their holiday outfits one day, the tree was up, and there was a holiday trivia

 

[DCLGirlie]

Absolute best advice is if there is a problem with your serving team or food, speak with the head waiter for your section ASAP. This would apply to things like cold food, slow service, etc. They want you to be happy and will do what they can to fix the issue. If nothing changed after speaking to the head server, escalate it to the dining room manager or head of food and beverage. But they can't fix what they don't know about. And after the cruise it's too late for them to do anything about it.

Can it be a pain to take time out from your trip to discuss things? I suppose. But I'd think the time spent would be well worth it to not have those issues the whole cruise.

Sadly speaking to the team doesn't always work. I have spoken about slow service (my table kept getting given the dessert menus when other tables were already done with dessert and gone) and the answer I was given was don't order dessert if I wanted to leave earlier.

Sadly Disney doesn't pay enough or hire enough crew to make them give the level of customer service that guests should expect at the price Disney charges

 

[holula]

Sadly speaking to the team doesn't always work. I have spoken about slow service (my table kept getting given the dessert menus when other tables were already done with dessert and gone) and the answer I was given was don't order dessert if I wanted to leave earlier.

On the Destiny they have started taking your full order including dessert at the start of the meal. Apart from the night of the show in Pride Lands I was done in about 60-75 mins each night. It definitely speeds up the service doing it this way so if you do get a slow team in future maybe ask to order all upfront?

 

[Cfabar1]

Our Merrytime sailing this year on the Dream did have a Christmas Deck Show... It wasn't very good, and was all about Max coming home or not coming home to visit Goofy for the holidays, but there very much was a deck show.

 

[OKW Lover]

Sadly speaking to the team doesn't always work. I have spoken about slow service (my table kept getting given the dessert menus when other tables were already done with dessert and gone) and the answer I was given was don't order dessert if I wanted to leave earlier.

That's a totally unacceptable response. It's time to push this up a level and go to Guest Services to get in touch with the Dining manager for the whole ship.

 

[Dug720]

Sadly speaking to the team doesn't always work. I have spoken about slow service (my table kept getting given the dessert menus when other tables were already done with dessert and gone) and the answer I was given was don't order dessert if I wanted to leave earlier.

Sadly Disney doesn't pay enough or hire enough crew to make them give the level of customer service that guests should expect at the price Disney charges

That's where you escalate to the MDR manager. And if necessary the F&B manager. Let them know you've addressed it with the team but nothing changed.

 

[dreamer17555]

Sadly speaking to the team doesn't always work. I have spoken about slow service (my table kept getting given the dessert menus when other tables were already done with dessert and gone) and the answer I was given was don't order dessert if I wanted to leave earlier.

Sadly Disney doesn't pay enough or hire enough crew to make them give the level of customer service that guests should expect at the price Disney charges

I have a hard time imagining that you said this to a head server and were told to simply skip dessert. If you mentioned that night that you were running late for something and would not have time for dessert because the meal took so long I could see them saying "so no dessert tonight so you can go to X?" but not telling you to skip it in the future. What ship and date did you sail?

 

[dad of 3 addicted to DCL]

I have a hard time imagining that you said this to a head server and were told to simply skip dessert. If you mentioned that night that you were running late for something and would not have time for dessert because the meal took so long I could see them saying "so no dessert tonight so you can go to X?" but not telling you to skip it in the future. What ship and date did you sail?

We were on Treasure in October and the assistant server was a bit slow. The Head Server had been our regular server our previous sailing and we chatted quite a bit - great lady. She asked how everything was, and I told her that the assistant was a bit slow. That changed immediately. Literally.