That is very different than my two experiences checking in at CBR, Trish. I can't believe they let you/made you walk the luggage cart all the way over to Jamaica yourselves!! (Not doubting you, just expressing my surprise!)
Both times that I have checked into CBR we arrived via stretch limo and I didn't touch my bags until they were in our room. When we got out of the limo, our limo driver unloaded out luggage from the trunk and at that point someone right there at CBR Custom House took it and placed it all on a luggage rack and brought it to Bell Services, which is right next to the check-in area, inside Custom House. Once we checked in, we walked over the Bell Services and a CM drove us AND our luggage to our room. The bellman brought our luggage to our room, too.
I'm sorry that happened to you the last time, Trish! Next time, ESPECIALLY since you'll have 2 kids with you, if you don't see a bellman there to take your luggage right away, then definitely ask at check-in for someone to take it for you. I personally find it unacceptable that they had you drag your own luggage across the resort yourselves.