Check your account before leaving!

[kamynv]

@MissMet, at this point, I agree that's the right thing to do. There's so much inconsistency with the CM's you get on the phone & you can never know exactly what it is they're doing, because many times they don't know either. Not that it can't be messed up in person also, but at least you're right there in front of them & they can always get a manager then. I really hope they get it all sorted out for you, or at the very least give you some "anytime" FP's to make up for those that have been lost in the system.

This is my first time going since they've started the new system & MB's. I had heard a lot before about all the problems, but figured by now they'd have worked them out, especially since they've essentially got tens of thousands of people putting it to the test every day. While I appreciate what they're trying to do & streamline things, etc., at a certain point it just becomes such a chore, it sucks all the magic right out of it. And I wouldn't be at all surprised if their efforts to maximize efficiency & scheduling back-fires, to some extent at least, in the long-run. Rather than encouraging people to plan ahead, I think more people may take the opposite route, instead of trying to navigate such a "buggy" system & be frustrated.

As my parents said, if it had been this complicated back when they first took us as kids, 35+ years ago, they never would've come back. I think all the technology associated with it (not to mention needing to know where you want to eat or ride months in advance), makes it very overwhelming for a lot of people & that's before you throw all the system glitches into the mix. No one should be as stressed as you have been before you even leave for the trip. It won't keep us from going, but it definitely changes a person's attitude & approach to the whole process. Maybe you need to schedule a spa day before you even leave?!?

 

[MissMet]

I totally agree! You're so right.

 

[drewsmomslp]

As frustrated as I am, I'm so happy to have found this thread! We were all set and linked accounts with my cousin who is going at the same time. When I went back to check something, My daughter was completely gone from my account, and all of her fast passes were replaced with my cousin's name. Her ticket is gone from my account even. And my cousin's original FPs are all still there as well. Of course this all happened just AFTER the phones closed for the night. So I will be calling first thing in the morning. At least I know I'm not the only one this has happened to. I took screen shots of everything tonight, just in case its all even more messed up in the morning.

 

[SnipsNSnails]

This scares me so bad! We have one reservation with 2 rooms and 7 people on it. My friends made the reservation for us with the CM Friends and Family discount so I know she made it with my name on it but it shows my dad as the one making the reservation and they put one of my kids in the room with my parents and grandma. When we called about it they said it couldn't be changed and it didn't matter so I'm hoping that's true. I can't think of any reason it isn't at the moment because the kids are too young to be going back to the room or anything by themselves. I will ask again at check in if he can be moved to our room. I put everyone on my MDE. But I had to link to my FIL and MIL because they are only staying the last 3 nights so it's a separate reservation. I made all our ADRs. So far everything seems to be fine. I'm nervous about FP+ though. No one bought their tickets as part of the package so once we link those and make the FP+ I hope everything stays put!

 

[Planogirl]

I just want to thank you for the warning. Everything has looked fine so far but I'll definitely keep an eye on things.

 

[NorthernGrl]

Darn! I'm starting to plan a big family trip for 12+ here.
I know my parents will most likely never go to Disney again without us, and my sister probably won't care too much about having her own account, so maybe I'll just put them all under my account and prevent linking at all.

 

[larryz]

That's really scary! We're a small group of four, but I've linked 3 accounts and two separate room reservations into one trip. I'll be checking frequently, I guess... Making FP+s tomorrow midnite...

 

[mariethecat]

I had the same thing happen last January for a large family group. One person completely disappeared from the reservation and was replaced by another who was then on there twice. I noticed it shortly before the trip and it took many phone calls to fix. I kept asking how everything could get so messed up but never did get an explanation.

I knew it was nothing I had done and no one else was going online to make changes. It was a nightmare to fix. I was familiar with the system and had used it before. What happened completely puzzled me and would have been much worse if I had not noticed before the trip.

 

[larryz]

I spoke too soon.

When I logged into my MDE account this morning, the system asked me to update my password and set two security questions. Not unusual, I thought --- these things need updating from time to time.

However, when I finished, the app is now treating my account as though it's brand new. No reservations (hotel or ADR), family members, or anything else linked.

And tonight is the transition to day 60.

Is this a usual "glitch," or am I "special"?

 

[Jon84]

I spoke too soon.

When I logged into my MDE account this morning, the system asked me to update my password and set two security questions. Not unusual, I thought --- these things need updating from time to time.

However, when I finished, the app is now treating my account as though it's brand new. No reservations (hotel or ADR), family members, or anything else linked.

And tonight is the transition to day 60.

Is this a usual "glitch," or am I "special"?

Everyone has had login issues today. Mine asked for new password. Now it's working again

 

[Ava]

ITA (other than my husband would never make an MDE account). Other than the occasional FP+ suddenly disappearing from either the app or MDE (which I do nothing about because I know it will reappear) we've had no big issues with MDE, but we're only dealing with one MDE account. Everyone is in mine, I manage all of us. When our ILs joined us for a day last year, I just set them up like other family members and made all the ADRs and FP+s, etc. for them. I didn't want to have to "friend" them or link them in any way. Of course, now they exist in my MDE forever, which is a bummer. I didn't realize that you can't delete someone once they have a used ticket entitlement. Live and learn.

Does having extra people in your MDE affect future reservations in some way? My mom & MIL joined us on our trip this year, and I just added them to my MDE account so I could make all the reservations for all of us. If they don't travel with us on future trips, is it going to be a problem that they are in my MDE? I didn't even think about trying to delete them from the account. I did deactivate their MagicBands since they each took them home with them and I doubt they'll save them.

 

[tabrizia]

I spoke too soon.

When I logged into my MDE account this morning, the system asked me to update my password and set two security questions. Not unusual, I thought --- these things need updating from time to time.

However, when I finished, the app is now treating my account as though it's brand new. No reservations (hotel or ADR), family members, or anything else linked.

And tonight is the transition to day 60.

Is this a usual "glitch," or am I "special"?

I'm dealing with this issue right now too. I am hoping to give it an hour or two and try again.

When I tried to add one of my ADR reservations to it, it said it existed, was controlled by me, but it was like it was controlled by me on another account. I am hoping their system is just borked while they are working on it. We do FP+ tomorrow at midnight, so I really don't want it to be completely messed up at the moment.

 

[Madame]

Does having extra people in your MDE affect future reservations in some way? My mom & MIL joined us on our trip this year, and I just added them to my MDE account so I could make all the reservations for all of us. If they don't travel with us on future trips, is it going to be a problem that they are in my MDE? I didn't even think about trying to delete them from the account. I did deactivate their MagicBands since they each took them home with them and I doubt they'll save them.

No. My mil is still on our account from our first trip. We've been on 3 since with the 4th in Dec. No issues. I just can't delete her.

 

[larryz]

I'm dealing with this issue right now too. I am hoping to give it an hour or two and try again.

When I tried to add one of my ADR reservations to it, it said it existed, was controlled by me, but it was like it was controlled by me on another account. I am hoping their system is just borked while they are working on it. We do FP+ tomorrow at midnight, so I really don't want it to be completely messed up at the moment.

Talked to IT -- they tell me everything is still linked in my account. They sent me a hard pwd reset, and that didn't solve it for me, but their advice was to try again in a few hours and see if it all comes back.

They pushed an update last night that forced new pwd security rules, and it looks like anyone whose pwd didn't meet those rules had to reset. The agent indicated his own account had reset, then returned to normal, but that an associate CM's account needed tweaking to fix.

I'll wait a bit and check to see if it "fixes itself." But I've never had much luck with that happening...

 

[Long Beach Mike]

I am going to Disney this December 15-23, staying at the GF on the DDP with wife and 8 and 10 yo DDs.

I was looking over my account yesterday and noticed my older daughter was listed as 9 years old, not her actual age of 10. Her birthday in MDE was correct, and I definitely input her age correctly when making my reservations months ago (she was already 10 at the time).

This age difference would have changed our dining plans dramatically, as we are on the DDP with a lot of signature meal ADRs. At 9 she would have to order from the children's menu, but at 10 from the adult menu (which is what what were planning).

I called Disney and the CM stated I was charged on my original reservation as if she were 9, and would have to order from the children's menu.

After over 45 minutes on the phone I was transferred over to Guest Services. After further review, they determined I input everything correctly when making my reservation, and that issue was caused by their systems. "As a courtesy", they corrected my daughter's age to 10, moving her to adult dining, and writing off the $325+ price difference, due to the fact it was their error.

I had them resend my reservation showing her correct age, which it did. Interestingly, my younger daughter's age went from her correct age of 8 to 7 on the revised reservations, but as that doesn't affect our dining or park tickets, I'll probably just leave it alone.

Lesson, check everything on your reservation very carefully. I'm thinking of taking the advice of another poster and calling technical services to look over everything on my account to see if there are any issues I'm missing that will only rear their ugly head in the middle of a park.

I have also printed out all my ADRs, FPs, and associated confirmation #s, just in case anything mysteriously disappears of my MDE account.

 

[Mackenzie Click-Mickelson]

Please keep in mind this is my opinion based on my own experiences which will differ from others.

I'm so glad I found this thread! This is great information especially to hear from other people's experiences with glitches with the program.

As to the differences between CMs I see that no matter what business I am calling this issue arises: Banks, rental car companies, retail stores, etc.

I worked in a call center for a large insurance company (auto/home) for 4 1/2 years and personal issues aside (meaning lack to ability to really do the job) a lot of discrepancies comes down to training. One person may have learned a new or better way to do something, in this case the OPs second call generated a person who could fix it all whereas the first person could not.

The training may or may not be the CMs fault. I know for myself if I couldn't figure out the answer I tried my darn hardest to locate someone who could but that doesn't mean everyone will (would be the CMs fault). I had the luxury of calling or e-mailing back the person I was talking to if I needed more time but I'm not sure what the CMs have the ability to do.

However, if the company did not provide the training to the CM then it arguably would not be the CMs fault. What I was taught when I first got hired was not taught to new hires a year later. Also the new hires would get taught things that existing employees were not because the company refused to train us on those radically new things but once or twice a year in what they called "gap-training".

I've found myself just calling back or requesting to speak with a supervisor if it seems the person I am speaking with doesn't seem to get my request or what they are telling me just doesn't seem to fit with my experience. I don't immediately ask for a supervisor but I give it reasonable amount of time.

I am so glad that the OP got it all worked out and I hope as the next several years go by the reliabililty of the whole program (MDE, MB, and FP+) gets better as my next trip is Sep.2017

Thanks for the great information

 

[momof2n2]

@larryz I'm sick this happened to you. Praying it gets fixed by midnight. (Or that Spaceship Earth turns into a Dole Whip.)

 

[DisneyOma]

We've been creating new MDE accounts every time we have a trip with new/different people in it. Of course we just do one ticket per trip, get new bands linked to new tickets, etc. We've never had a problem with MDE. We even used old bands linked to old MDE account to get SDFP+. Now that one daughter has an AP, it might make things a bit trickier on our next trip though. Fingers crossed!

 

[momof2n2]

Just tried it myself.
Nothing.
My party of 10 was gone.
Our campsite. Gone.
All my ADRs for my party of 10 made yesterday. Gone.
CRT for 10. Pre-opening park breakfasts for 10.
Couldn't link with my numbers because my numbers were already assigned to "Stacy." (Me - not THAT Stacy.)

But - 10 minutes on the phone with "Monica" got it all back.
I'll likely check frequently.

Ahhhh - it's great being locked in, isn't it?

 

[lugnut33]

Just tried it myself.
Nothing.
My party of 10 was gone.
Our campsite. Gone.
All my ADRs for my party of 10 made yesterday. Gone.
CRT for 10. Pre-opening park breakfasts for 10.
Couldn't link with my numbers because my numbers were already assigned to "Stacy." (Me - not THAT Stacy.)

But - 10 minutes on the phone with "Monica" got it all back.
I'll likely check frequently.

Ahhhh - it's great being locked in, isn't it?

Holy smokes, that's horrible. I can imagine the magical sinking feeling you had.