I paid for our flights using RR points. How do I go about getting a credit?
Thanks!
Its easy.
Go to Southwest.com.
there's a bar across the top ..says special offers/
air/hotel/car/vacations/travelguide....
~click on~ ~ air ~
a box appears, look on the left at the 11th option going down
~click on ~ change reservation
enter your reservation number and name and
click continue
check the box next to the flight that has dropped in price and
click continue
another box might pop up showing exactly which flight you are working on...
click continue
fill in date/time of desired new flight OR go with the filled in info if you want the same flight but lower price...
click ~select new flight~
That brings you to a very familiar page, you simply choose which flight you want just as you do when outright purchasing a flight ..... select a flight and
click continue
The next page shows you exactly what the new flight will cost. If there's been a price drop your cost will show up as a ~negative~ and if you paid with points those points will be deposited back into the account they originated from.
click on"I accept the fare rules and want to continue with this purchase" ... continue
To be very clear ... up to this point NOTHING has changed.
Keep on clicking from this point onward and you will soon get to the end and '"purchase" the new flight with a lower cost. Its very easy, if you've followed the steps above this far you're nearly to the end of the process. Good luck!