Check Out Time???

[Dano1182]

I f they did in fact "charge you"then I suggest a letter to MS.Explaining the story as you did here.
Request some proof that the room was not used during the period in question.

 

[crisi]

I f they did in fact "charge you"then I suggest a letter to MS.Explaining the story as you did here.
Request some proof that the room was not used during the period in question.

They don't need to provide proof. They have a right to charge her if her guests stay past eleven even if that room sits empty for the next six weeks. She can throw herself on the mercy of MS, but making demands and requiring proof is unlikely to be productive, as her guests were in the wrong and violated the contract they signed when they checked in.

(Because I've never heard of them ACTUALLY CHARGING before, I'm wondering 'why now, what's changed, and what is DVCs motivation for enforcing a policy they haven't typically enforced?' Are more guests ignoring checkout time? Is housekeeping saying they can't get rooms ready by 4:00 because of people still in their rooms? Are people complaining about late checkins? Is it an effort on DVCs part to increase the hassle and risk of renting points to strangers?)

 

[Jillpie]

Before we go any further, the OP needs to find out if her points were actually deducted from her account. Then, it can be dealt with. Otherwise, I think it was a warning. Please come back and let us know what DVC ended up doing?
Hey, I have a college age child. I understand it was not intentional on her daughter's part, but purely a human error. I think DVC will wave this one, they seem to be pretty flexible that way. It'll be very interesting to see what happens.

 

[Deb & Bill]

To the OP, if you don't want them to use your points, ask if you can pay the cash for the night instead.

This could be a warning to every member who rents out reservations to non-members.

 

[disneynutz]

Before we go any further, the OP needs to find out if her points were actually deducted from her account. Then, it can be dealt with. Otherwise, I think it was a warning. Please come back and let us know what DVC ended up doing?
Hey, I have a college age child. I understand it was not intentional on her daughter's part, but purely a human error. I think DVC will wave this one, they seem to be pretty flexible that way. It'll be very interesting to see what happens.

That's what I said back in post #9. I love how people love to .

 

[BEASLYBOO]

Crisi, you tell it like it is!

These Boards are more entertaining than television or reality T.V.

 

[LSchrow]

OP~
wasn't mousekeeping knocking on the door by 9AM?
b/c they always have with us ~ we're usually out by 10AM, but they come back at least 1-2 more times until bell services arrives.

 

[keys2kingdom]

(Because I've never heard of them ACTUALLY CHARGING before, I'm wondering 'why now, what's changed, and what is DVCs motivation for enforcing a policy they haven't typically enforced?' Are more guests ignoring checkout time? Is housekeeping saying they can't get rooms ready by 4:00 because of people still in their rooms? Are people complaining about late checkins? Is it an effort on DVCs part to increase the hassle and risk of renting points to strangers?)

Perhaps because OP actually called to inquire she was given the "official policy" line. It will be interesting to see if the points have actually been deducted from the account.

Come on OP, give us an update.

 

[Deb & Bill]

When we were kept out of our room because the guests who had occupied the room the night before had not left the room, we were told by the resort manager that they would be charged an extra night's stay. Now, were they? I don't really know. On that stay, several guests decided to self-extend and the resort was sold out (New Year's Day). The manager was very upset.

 

[MaryAnnDVC]

As someone who had to wait until nearly 6PM for another guest to vacate my room, it makes me rather glad that DVC is finally charging the guests who decide to stay later rather than check out on time.

Oh, that would SO infuriate me. We plan our day around when we can check in...book lunch somewhere (when staying at BWV, we always eat in Epcot, then if our room isn't ready before 4, we just head to BWV for 4 o'clock). The only issue of "by rights" is that I have a right to get into my room at 4 PM.

Does your DD know that checkout times exist? And if so, why didn't she know WHAT it was? My DD is in college and taking trips on her own now with friends. We haven't let her use our points (we need them ), but just by traveling with us over the years, she knows that there IS a checkout time. She went to WDW in January and stayed at one of the All Stars, and when she was showing me all her plans, I commented "Ugh...you have to check out really early" when I saw that she had early plans for a park on the last day, and she certainly realized that. If a college student is old enough to be taking the trips, they're old enough to know the rules.

I hardly think of being charged an extra night as giving anyone the right to the room; it's a penalty. They need to enforce some "incentive" to follow the rules. The rules are there for a reason...they need to turn around all thse rooms in a short period of time. If two people did that...checked out late...and one room had another party moving in, and another didn't, the one that had another party moving in should have to pay, but not the other??

Altho I may try to pay cash rather than use points, whatever the decision...I'd chalk it up to experience.

Reminds me of a recent experience for a friend of mine. She rented a car through priceline for her next trip; cruising first, then a few days at Disney. Then she realized she had her son's college graduation date wrong...and they wouldn't be returning home until two days after. So, she changed her trip to doing WDW before the cruise, and called Priceline to see if she could change the dates. She can't. And altho it's kind of aggravating for her to know that it's not like she's backing out of renting through priceline...they'd still be getting her money, but just for a different date...she's out of luck. They won't do it, and she can't argue it...the rules are the rules, and she knew that going into it. (And even if she didn't, "ignorance of the law...") It is what it is.

 

[dianeschlicht]

Oh, that would SO infuriate me. We plan our day around when we can check in...book lunch somewhere (when staying at BWV, we always eat in Epcot, then if our room isn't ready before 4, we just head to BWV for 4 o'clock). The only issue of "by rights" is that I have a right to get into my room at 4 PM.

Does your DD know that checkout times exist? And if so, why didn't she know WHAT it was? My DD is in college and taking trips on her own now with friends. We haven't let her use our points (we need them ), but just by traveling with us over the years, she knows that there IS a checkout time. She went to WDW in January and stayed at one of the All Stars, and when she was showing me all her plans, I commented "Ugh...you have to check out really early" when I saw that she had early plans for a park on the last day, and she certainly realized that. If a college student is old enough to be taking the trips, they're old enough to know the rules.

I hardly think of being charged an extra night as giving anyone the right to the room; it's a penalty. They need to enforce some "incentive" to follow the rules. The rules are there for a reason...they need to turn around all thse rooms in a short period of time. If two people did that...checked out late...and one room had another party moving in, and another didn't, the one that had another party moving in should have to pay, but not the other??

Altho I may try to pay cash rather than use points, whatever the decision...I'd chalk it up to experience.

Reminds me of a recent experience for a friend of mine. She rented a car through priceline for her next trip; cruising first, then a few days at Disney. Then she realized she had her son's college graduation date wrong...and they wouldn't be returning home until two days after. So, she changed her trip to doing WDW before the cruise, and called Priceline to see if she could change the dates. She can't. And altho it's kind of aggravating for her to know that it's not like she's backing out of renting through priceline...they'd still be getting her money, but just for a different date...she's out of luck. They won't do it, and she can't argue it...the rules are the rules, and she knew that going into it. (And even if she didn't, "ignorance of the law...") It is what it is.

Well said, and I too want to know if the OPs points actually were taken out. I actually am glad to see they are enforcing things like this. We were told last week in concierge at AKV that they are supposed to be charging up to $500 to folks who smoke in the rooms too, but that depends on someone reporting it.