CHASE customers - please beware of fraud!!

[snapppyd]

I received an email that looked very real from Chase bank- logo looked real. Being a former employee I knew something was wrong, the bank does not ask for personal information over the internet. I called customer service, and sure enough it is a scam.

The subject line says "Update and Unlock Your Chase Account". If you receive such an email, do not give them any information. Forward the email to abuse@chase.com.

Please be very careful with any email you receive asking for personal information.

 

[Jennasis]

Got one this morning. Deleted it. Banks will never ask for that info in an e-mail.

 

[agnes!]

Oh, I get these authentic-looking phishing e-mails all the time, even including ones from banks I have no accounts at (like 'First Third Bank' and 'Bank of America'). I check out the company website and there's usually a phishing/fraud e-mail address there. After enabling all the headers, I forward the offending e-mail to that contact address and then delete all copies from my Inbox and 'Sent' file.

agnes!

 

[lynxstch]

Oh, I get these authentic-looking phishing e-mails all the time, even including ones from banks I have no accounts at (like 'First Third Bank' and 'Bank of America'). I check out the company website and there's usually a phishing/fraud e-mail address there. After enabling all the headers, I forward the offending e-mail to that contact address and then delete all copies from my Inbox and 'Sent' file.

agnes!

I get them from Chase, BOA, and some other 'real' bank..but since I don't even have accounts at those banks, I just delete them..thanks for letting me know that they have places on their sites to report them!

 

[snapppyd]

I get them from Chase, BOA, and some other 'real' bank..but since I don't even have accounts at those banks, I just delete them..thanks for letting me know that they have places on their sites to report them!

 

[agnes!]

Oh, I get these authentic-looking phishing e-mails all the time, even including ones from banks I have no accounts at (like 'First Third Bank' and 'Bank of America'). I check out the company website and there's usually a phishing/fraud e-mail address there. After enabling all the headers, I forward the offending e-mail to that contact address and then delete all copies from my Inbox and 'Sent' file.

agnes!

I get them from Chase, BOA, and some other 'real' bank..but since I don't even have accounts at those banks, I just delete them..thanks for letting me know that they have places on their sites to report them!

Oh, and I NEVER EVER open any attachments or click on any links in unsolicited e-mails, no matter how much the "Irish Lottery" says I've won or if "PayPal" says I can't access my account until I do so . Sometimes if I get an e-mail out of the blue from someone I know but with an attachment I'll write them and ask if they've actually sent me an e-mail with an attachment. That's saved me a couple of times from when a virus has highjacked friends' e-mail accounts.

 

[apirateslifeforme]

I received an email about a month ago from Chase, with the subject "Chase Fraud Alert." The email referred to a recent balance transfer and that I needed to call them to confirm. Now, I had used a balance transfer check about a week earlier, so of course I thought it was legitimate. I signed onto my account (NOT through the email, though) and sent them an email, figuring if they had it in writing, all would be okay. I received an email back that they would not accept it and I had to call.

But when I did call, I got transferred to three different departments...they were looking at my account and couldn't see anything wrong Even the fraud department said, "No, the transfer was approved and posted yesterday. We didn't flag it and send you an alert."

 

[NotUrsula]

Just lately I've been getting a ton of emails from "Facebook" telling me that I need to do this or that to my account. Neat trick, because I haven't got a Facebook account.

One thing I always do with such emails if I think that there is a snowball's chance that they are legit, is to right click on them and look at the properties box. Usually the real name/domain of the sender is a dead giveaway that it's a fake. (Not that I would ever answer such a query by replying, of course, but that helps me to determine if it is even worth my time to wonder.)

 

[DarthKTrava]

Don't click on any links in such an email and definitely DO NOT INPUT ANY PERSONAL INFO ON THE WEBSITE.

They are phishing for suckers to get bank account info from so they can rob them.

 

[BC]

titled "Important Changes to your Online Legal Account" from Chase. Then got on these boards and saw your post. I did not open it as I had a strange feeling it was something I didn't want to touch. Thanks for the info. I figure even it it is a legal message and I don't respond, they will send something in the mail or call.

 

[ambgoph]

titled "Important Changes to your Online Legal Account" from Chase. Then got on these boards and saw your post. I did not open it as I had a strange feeling it was something I didn't want to touch. Thanks for the info. I figure even it it is a legal message and I don't respond, they will send something in the mail or call.

LOL - that one WAS real - it said that they sent a message to your online mailbox detailing the legal stuff. Sure enough, it was there when I logged in.

You can never be too careful.

 

[Abbie]

titled "Important Changes to your Online Legal Account" from Chase. Then got on these boards and saw your post. I did not open it as I had a strange feeling it was something I didn't want to touch. Thanks for the info. I figure even it it is a legal message and I don't respond, they will send something in the mail or call.

Actually, this one is legit. If you're concerned, don't click on the link, just go directly to your Chase account and you should have mail in the mailbox there. They are updating some things for people who use their accounts online.

 

[BC]

I guess I have become paranoid with all the scams out there.

 

[S. C.]

I just told DH about it, he said he got the same email this morning.

 

[Abbie]

I guess I have become paranoid with all the scams out there.

Probably not a bad thing to be!

 

[ChrisFL]

The best thing to do, if you ever get these emails, is just go to the REAL website or call the REAL phone number of the bank and find out.

I wonder how long people seemingly new to email will continue to get suckered in on these things.

 

[BC]

Is it true that just by opening the email, they can get info from your computer?

 

[agnes!]

Most of the phishing e-mails are trying to get the recipient to give the sender their personal information. There are a couple of ways they do this (I am not now, nor have I ever been, an IT person, so I am explaining this the way that I understand it):

*There will be a link or even links in the scam e-mail that IF you click on them, you will be taken to a real-looking but *fake* website. You go to the FAKE website and input all your information they ask for (account numbers, passwords, mother's maiden name and so on) and they will then have what they need to commit all sorts of crimes - drain your accounts, commit identity fraud, set up NEW accounts and ruin *your* credit with fraudulent spending, etc.

*They will have images in their e-mail. When you click on the e-mail, the images can load onto your computer and the sender can identify your e-mail as valid (somehow...this one I don't quite understand, my Inbox has a security feature where I have to ennable "load images"). Even if you don't respond, the sender will have the info that the e-mail address is good and they can then sell your e-mail address to others.

*Most of the e-mails have an attachment. *Usually* if you don't open the attachment you're ok. There are a *few* of these criminal e-mails that try to download viruses/trojans/malware/spyware/allsortsofnastystuffthatyoudon'teverwantonyourcomputer if you just open them, but my computer has a feature that ALWAYS asks "Do you want to download this?" before any such action. I click on "No" and my computer is safe from this kind of attack.

The best line of defense is the computer-user. For instance, I just got an e-mail from a friend that has a 3.7MB .wmv attachment. I'm going to e-mail him to make sure that he sent it to me before I open it.

agnes!

 

[LoraJ]

I got the same email. I do not have a Chase account, so I ignored it. I also hover over links in these phishing emails to see what their URLs are. If it looks slightly legit, I go directly to the banks website and check my account. I never click any links in the email.