I got a survey yesterday by email and deleted it without really looking at it. I did this because despite the fact I've done quite a lot of surveys over the years for Disney, nothing much seems to change in the place with regards to the things we aren't happy about

. What a sad way to feel but I do...
I guess I feel a bit disenfranchised with DLRP after our last trip (and the fact they still haven't even replied to my letter about the issues we had despite my emailing a reminder and even asking for a copy of their complaints procedure (to which I got an automated reply and no procedure!) - not good at all and if that is the way they want to treat their guests, then frankly my money is good anywhere!). I feel quite

and

about it all really. We go again in November and while I don't want to go looking for issues and want to really go with an open mind, if we find similar service, I just know DH won't go again for a long while (if at all).
Anyway, it is interesting to read that they are asking about characters - an overhaul is loooong overdue as things are just getting silly over there. Perhaps they really are going to do 'something'!