Castle Inn and Suites. Our stay last week.

[codimouse]

We are finally back from our Disneyland trip. Got in late last night so I just now have time to post updates.
We reserved the family suite at the Castle Inn and Suites for 5 nights.
I read a few older posts here on the disboards and also on Tripadvisor.
Tripadvisor had a few good/positive reviews so I didnt feel to bad about our arrangements.
When we got there I was pleasantly surpised. Cute little property that resembles a castle. Driving in thru the driveway it did look dated but I wasnt expecting a 4 star resort.
Driveway was clean. Check in was effortless.
We had suite/room 459.
The front room had a small dinette table with 2 chairs, a Queen bed with 2 side tables and a fridge and microwave. The room also had a 32" tv sitting inside a bureau with drawers for clothing as well as space for the food we brought.
The center of the room had a common bathroom with shower and tub and sink area. Outside of the bathroom was a large closet with glass sliding doors.
The back room (with a door that closes to front room) had 2 Queen beds, a sink area with large vanity and chair. Room had a 32" tv inside a bureau with drawers for clothing. The back room had large enough space to include a rollaway bed (but the hotel does not allow rollaways in suites) but we had a twin air bed my 8 year old DD likes to sleep on.
Floors were clean. I checked the bottom of our feet. LOL Baseboards were clean as well as the walls and bed and bedding.
When we walked in initially for the first time there were 2 large towel Swans and 3 baby towel swans in the bathroom. Cute little touch.
Each day we had more than enough towels and the housekeepers always kept our room clean with the kids blankets folded and coats (it was cold) hung up in the closet.
There were no signs of ants, bugs, etc even with fruit, candy, chips, etc in the room.
I recommend this hotel. The only drawback was no shuttle to or from the parks since it's considered too close. May be a problem for those that cannot walk the approximate 5-10 minutes (depends on lights and how brisk you walk).

 

[codimouse]

forgot to mention we could watch the Disneyland fireworks from the balcony.

 

[EmmersIsTheMommy]

I've always wondered about that hotel My DD would probably LOVE to stay there. Thanks for the review

 

[tinksdreamwishes]

nice review- so how was the beds? pillow top?

 

[pixiewings71]

We stayed here and it was the worst place we've stayed in the DL area. We had a family suite as well, we only got 4 towels, we asked repeatedly for more and we were told they "might" be able to give us more, they never did. We had 6 people on our reservation and we repeatedly asked for more towels to accommodate showers for the people on our reservation, nope, we finally tracked down a maid and got some from her. We asked for more blankets, nope, we didn't get those either, my DD called the front desk to ask if they had free WiFi, the gal at the counter yelled at her, so loudly that I could hear her yelling at my DD in the other room.....we will not go back.

 

[jennabennabofenna]

We stayed here and it was the worst place we've stayed in the DL area. We had a family suite as well, we only got 4 towels, we asked repeatedly for more and we were told they "might" be able to give us more, they never did. We had 6 people on our reservation and we repeatedly asked for more towels to accommodate showers for the people on our reservation, nope, we finally tracked down a maid and got some from her. We asked for more blankets, nope, we didn't get those either, my DD called the front desk to ask if they had free WiFi, the gal at the counter yelled at her, so loudly that I could hear her yelling at my DD in the other room.....we will not go back.

Why would she get yelled at for asking a simple question






& OP great report! We stayed next door at the Anaheim Plaza hotel a few weeks ago, and i was wondering about the Castle Inn. Thanks!

 

[dougsmom98]

THANK YOU so much for posting this. We are booked at the Castle Inn and Suites for April 14-21st and I was starting to get cold feet last week because I read a couple of bad reviews on YELP. I think the tripadvisor reviews have been mostly very good lately though, so I decided to keep the reservation. It's so hard to know how good or bad things are because everyone has different opinions/standards. One of the reviews I read was that they couldn't get any stations on the TV. Did you find this to be the case? I don't plan to spend a ton of time in the room, but when I get an hour or two to relax, I want to watch TV, and I know it will also help the kids chill out a bit while I resting. Did you use the pool/hot tub at all? If so, how was it? A common problem in many of the reviews is the tub/shower not draining. Did you experience this? Do you have any nearby food recommendations?
Thanks again for the review. I am so glad you had a nice stay.

 

[codimouse]

nice review- so how was the beds? pillow top?

No pillow top. Standard mattress. All were firm (not rock hard). Pillows were soft though.
I need a firm bed so not much different from what I have.

 

[codimouse]

We did not use the pool or hot tub. Way too cold for us Texans. LOL but our neighbors who were from Canada said they enjoyed it and said it was clean. So that is 2nd hand info on pool/hot tub.
Our shower/tub drained well. Now we had issues with the shower head. Seems every hotel we stay in (including some nicer hotels) have shower head issues but we always carry one with us. LOL i know it sounds weird but I have very thick hair and need it CLEAN.
We didnt eat nearby the hotel. We ate all our meals at the DLR. I highly recommend the menu at the House of Blues (my cousin created the menu). We also ate tasty pizza and spaghetti at Napolis (sp) at Downtown disney.
Those 2 I recommend. We did eat at IHOP last year. Not an issue except that it's a lot smaller than IHOPS here at home.
On the TV there were the major TV stations, Disney channel, news channels. Not very many but I only watch the news. Kids watched cartoons in their room.
I think i did bother housekeeping too much. I had a hard time working those room keys. LOL they are weird plastic hole punch cards I could never sync just right. My kids could but I couldnt "master" it so I would always but housekeeping on the floor to help.

THANK YOU so much for posting this. We are booked at the Castle Inn and Suites for April 14-21st and I was starting to get cold feet last week because I read a couple of bad reviews on YELP. I think the tripadvisor reviews have been mostly very good lately though, so I decided to keep the reservation. It's so hard to know how good or bad things are because everyone has different opinions/standards. One of the reviews I read was that they couldn't get any stations on the TV. Did you find this to be the case? I don't plan to spend a ton of time in the room, but when I get an hour or two to relax, I want to watch TV, and I know it will also help the kids chill out a bit while I resting. Did you use the pool/hot tub at all? If so, how was it? A common problem in many of the reviews is the tub/shower not draining. Did you experience this? Do you have any nearby food recommendations?
Thanks again for the review. I am so glad you had a nice stay.

 

[codimouse]

& OP great report! We stayed next door at the Anaheim Plaza hotel a few weeks ago, and i was wondering about the Castle Inn. Thanks!

How was the Anaheim Plaza? I liked the looks of that!! I rented my DD's wheelchair there.

 

[codimouse]

We stayed here and it was the worst place we've stayed in the DL area. We had a family suite as well, we only got 4 towels, we asked repeatedly for more and we were told they "might" be able to give us more, they never did. We had 6 people on our reservation and we repeatedly asked for more towels to accommodate showers for the people on our reservation, nope, we finally tracked down a maid and got some from her. We asked for more blankets, nope, we didn't get those either, my DD called the front desk to ask if they had free WiFi, the gal at the counter yelled at her, so loudly that I could hear her yelling at my DD in the other room.....we will not go back.

Wow! We had more than enough towels for a party of 5 (4 of us girls). This did not include the towel animals.
I cannot comment on blankets since we always travel with our fave blankies.
Cannot comment on the free wifi since I have the Ipad that runs on the 3G thing. And we were at the parks and used the room for sleeping and getting ready for Disney.

 

[dougsmom98]

Thanks so much for the reply. It sounds like everything was fine and now I won't worry too much. I plan to write a review of this place when I return.

 

[pixiewings71]

Why would she get yelled at for asking a simple question






& OP great report! We stayed next door at the Anaheim Plaza hotel a few weeks ago, and i was wondering about the Castle Inn. Thanks!

That's what I wanted to know, I'm not exaggerating either. I was in the back bedroom with the littler kids working on getting unpacked and ready to head back to the parks and I heard the lady yell at her from there. I was not happy.

THANK YOU so much for posting this. We are booked at the Castle Inn and Suites for April 14-21st and I was starting to get cold feet last week because I read a couple of bad reviews on YELP. I think the tripadvisor reviews have been mostly very good lately though, so I decided to keep the reservation. It's so hard to know how good or bad things are because everyone has different opinions/standards. One of the reviews I read was that they couldn't get any stations on the TV. Did you find this to be the case? I don't plan to spend a ton of time in the room, but when I get an hour or two to relax, I want to watch TV, and I know it will also help the kids chill out a bit while I resting. Did you use the pool/hot tub at all? If so, how was it? A common problem in many of the reviews is the tub/shower not draining. Did you experience this? Do you have any nearby food recommendations?
Thanks again for the review. I am so glad you had a nice stay.

Make sure there are pool towels, we took the kids to the pool for a couple of hours (in Feb while it was raining) and there were no towels there either. Again, DBF went to the lobby and asked, he was told "we will send towels to you in 5 minutes" half an hour later we had only the 2 towels we brought from the room (remember we only had 4 towels for 6 people) so the girls shivered their way up to the room and hopped in a warm shower. The pool area was nice enough and the hot tub felt great on my feet but the towel situation was just ridiculous!

How was the Anaheim Plaza? I liked the looks of that!! I rented my DD's wheelchair there.

We have stayed at the AP 2 or 3 times now, it's fine. The only complaint I have is the water temp can fluctuate a lot, like going from warm to freezing to scalding in seconds. I learned to recognize the signs and could move in time if it was going to scalding. That was the worst part. The pool area at the AP is great, the pool itself is HUGE (Olympic size) and there is only 1 hot tub but it's still nice.

Wow! We had more than enough towels for a party of 5 (4 of us girls). This did not include the towel animals.
I cannot comment on blankets since we always travel with our fave blankies.
Cannot comment on the free wifi since I have the Ipad that runs on the 3G thing. And we were at the parks and used the room for sleeping and getting ready for Disney.

We only had 2 iTouches at that time, no smart phones or laptops or anything like that. The younger girls brought blankets and they were fine but the older girls didn't nor did DBF and I, it was colder than normal so we asked for 1 or 2 blankets, we got 1, we gave it to the older girls to share and DBF and I put our coats on top of our blankets for extra warmth. I slept with a sweatshirt on as well. And yes, we got 4 towels, no matter how many times we asked for more, we didn't ask for 10, we asked for "6 towels so each person in our room could shower without sharing a towel", we were told "I'll see what I can do". Eventually we saw a maid cart and basically helped ourselves to towels, this was after the pool towel fiasco and having asked 3 times for more towels for the room.

Like I said, we won't go back, it may be different now but we still won't go back.