Cash ressie problem- Grrrrr

[DISNEYDUET]

I called to change the cash half of my January ressie. We are arriving a day later so need to cancel the first day which is a cash ressie. I was told I could not change it because my room catagory is not available. Ok? I am not changing catagories just dropping one night. Why can't they do that???
Anyone had this happen to them? What did you do? It looks like we are just going to have to eat that $500 night since we can't fly out the day we were supposed to.

 

[Chuck S]

I called to change the cash half of my January ressie. We are arriving a day later so need to cancel the first day which is a cash ressie. I was told I could not change it because my room catagory is not available. Ok? I am not changing catagories just dropping one night. Why can't they do that???
Anyone had this happen to them? What did you do? It looks like we are just going to have to eat that $500 night since we can't fly out the day we were supposed to.

Perhaps the Cast Memeber misunderstood, and thought you wanted to get the night on points instead of cash?

I'd call back and make it clear you simply want to completely cancel the first night, and see what they say.

 

[kda]

Doesn't make sense to me, either. I just cancelled a cash reservation for next week (has to be done at least 6 days before the date) without any difficulty. There wasn't availability of that size room on points, so we switched to a different room category to avoid paying cash.

 

[fers31]

It shouldn't be a problem, call back.

 

[Dean]

I called to change the cash half of my January ressie. We are arriving a day later so need to cancel the first day which is a cash ressie. I was told I could not change it because my room catagory is not available. Ok? I am not changing catagories just dropping one night. Why can't they do that???
Anyone had this happen to them? What did you do? It looks like we are just going to have to eat that $500 night since we can't fly out the day we were supposed to.

I'm guessing they treat it as a cancellation and rebooking (as they and DVC both should) and that if you cancelled the room cat would not be available to rebook.

 

[bookwormde]

Call back an talk to a supervisor, I can not imagine this rule standing since everyone would just make day by day reservation and link them (lots of extra work for MS)

bookwormde