Car rentals

[splash5]

Has anyone had any experience renting a car from Deluxe rent a car? They are a local company that operates out of LAX - great prices, so I'm wondering if they are good to deal with.

 

[Blackunicorn]

I'd be interested in knowing this as well, and since the weekend posting has pushed it past the first page, I'm giving it a bit of a bump.

 

[L8nyttv]

After reading your post I decided to check them out since I'm looking for a good deal too. After checking the Better Business Bureau site I think I'll stick with the major company I already have reserved.

 

[jjj444]

What did you read from the BBB? I have a car booked with them and we leave in 18 days! Can't beat their prices though.

 

[splash5]

I got a post back from someone on mouseplanet that said that the cars had electrical problems, bad brakes and that when you get there, there are lots of other costs, taxes and fees that drive up the price. I changed my reservation and now I'm going with a national chain.

 

[L8nyttv]

Copied from the BBB website... this pretty much changed my mind.

Complaints allege failure to honor reservations for vehicles, failure to reimburse customers as offered, and poor customer service. Consumers allege making reservations and upon arriving, they find the company does not have the requested type vehicle or any vehicles at all. The complaints further allege the company refers them to an affiliate rental company that charges more than the quoted amount but agrees to reimburse customers the difference. When customers attempt to receive the reimbursement or contact the company they are unable to receive assistance or reimbursement. Other complaints allege the company files false damage claims for damages that were already on the vehicle prior to rental, clients are charged undisclosed fees for roadside assistance which they did not request, deposits are not refunded and failure to assist customers with their disputes.

The company responds to a complaint by issuing a reimbursement and apologizing for the delay.