Canjet???

[dennise]

Hockeymom3- we had a great trip, onlyone day of rain. Did theCirque de soleil, it was fantastic, my husband even said it was well worth the $$. It seemed a bit busier than last year, we were expecting the opposite with the US economy being down. I am already suffering withdrawal symptoms, can't wait until they start posting fares for next April. They have a direct flight next Tuesday from Halifax for $137. taxes included, I wish I cold go back.

 

[dennise]

hOCKEYMOM3 - I spoke to Foxeh at noon today, she is pretty excited about the trip, I wish I was going back. It will be neat to meet someone you only talked to on a computer. I was looking at the weather forcast, for the next 15 days it looks wonderful, hope it stays that way for you.

 

[hockeymom3]

Ohh I'm excited to meet Stacey!! I wonder if we'll run into each other in Florida! That happened when I was a kid - my father had this silly hat on (it wasn't supposed to be silly, it was really ugly) and a girl said "hey, I remember you guys from 'wherever' - and we were there....all because of the ugly hat.

I'm so glad you had a great time and great weather!!! My father is down there now (golfing with the guys) and he said it is SO hot!!

Was your canjet flights good?

 

[dennise]

Canjet flight was good, but very cramped. Seats are leather and a bit on the worn side. They do serve a lunch that isn't bad. no seatback tv's, but they did play a movie, but take your own headphones or you have to buy them. Flight was on time.

 

[hockeymom3]

You know, its funny you said that about the headsets - I was wondering if they were just standard ones I could buy. I'll go to the dollar store and pick a few pairs up because I know the kids will want them.

I was worried about cramped seats. Well, at least I'll be sitting with small kids! LOL

Which reminds me, I should try to book my seats today!!! Did you book your seats in advance?? if not, did you have any trouble sitting together?

 

[hockeymom3]

Dennise - I totally forgot to ask you this. Did you do the advanced seat selection?? If not, was there a problem with you all sitting together? How many people were there with you?

 

[dvcdisney]

Just wanted to let you know about my experience with the seat selection. I did purchase the seats 6 days in advance with no problems for my flight to MCO. There were plenty of seats at that time, but I'm not sure if there were a lot available at the airport. We had no problems with that.

However, 6 days before we left, I purchased the seats for my return. No problem there. But when we got to the airport, they were giving us seats that were not what we purchased. And they were trying to tell us that it was okay to take these seats, but they were closer to the back of the plane and so I told them that I wanted the seats that I purchased. How could I have purchased the seats but it was not assigned to me. I could understand if there were extenuating circumstances and so they would have to move us, which in most cases if it's too far (as they tried to put us this time), I was told that they would have to refund our seats. What I was so upset about was that, once I insisted that I should have those seats (since she didn't even care that I had purchase our seats ahead of time - money well spent???), I heard her tell the other agents not to book those seats because she is keeping for us.....WHAT?! The seats were available, but she wasn't giving it to me, even though I pre-selected and paid for the seats. I was so mad, but we had already waited too long, my family was getting impatient so I left. I couldn't believe that they did that. So I called them and all I could get was voicemail. I left a message and never got a call back. I shouldn't be surprised, this was the treatment I received before the flight. I'm done with Canjet. I have a feeling, they don't care.

Sorry it went on too long. Just wanted to share my experience. I guess I'm even more upset because the fares were not even cheap. The only reason why I chose them was that I wanted a non-stop flight. I know a lot of people have had great experience with them. But since this was my first time with them, I am very disappointed and frustrated with the way the handle business. I really believe that customer service is lost on them.

 

[hockeymom3]

Thanks for the info DVC. I've got 5 tickets - so it would cost us yet another 100.00 to pre-select the seats. So at this point I'm wondering if I should just show up and hope that common sense prevails and we get seats together - after all, they wouldn't make a 2, 6 or 8 year old who has never flown before sit by themselves would they??

I just don't believe in having to pay to pre-select your seats when it just makes their job easier that day!! I have pre-selected on the way home (air transat) but don't really want to pay anymore. Now I'm thinking with your experience, that maybe it doesn't mean much of anything!!!

I also called and got an answering machine when I wanted to know if my 2 year old was also allowed a stroller (go figure - a free child gets a stroller but a 2 year old it has to count as their luggage). So I called back a WEEK later (after the message said that I would be guaranteed a call within 48 hrs) and said on the machine that I called a week ago and my call has not yet been returned....and I got a call back 2 hrs later.

I don't know how long ago your trip was, but you should try to get your $$ back for the seat selection!!

 

[dvcdisney]

I also called and got an answering machine when I wanted to know if my 2 year old was also allowed a stroller (go figure - a free child gets a stroller but a 2 year old it has to count as their luggage). So I called back a WEEK later (after the message said that I would be guaranteed a call within 48 hrs) and said on the machine that I called a week ago and my call has not yet been returned....and I got a call back 2 hrs later.

I don't know how long ago your trip was, but you should try to get your $$ back for the seat selection!!

I had the same experience with the voicemail before we left. I left a message 4 times and finally called the head office. They couldn't help me, they said that they could just transfer me to the same line and I could just try again. I didn't bother. I sent an email and they finally responded. Although, it was a rather abrupt response which basically didn't answer my question.

I also had the same issue with a car seat for my daughter. We are renting a car and I wanted to take a full back booster seat for my daughter and I was told that it would be part of the luggage allowance. I did mention to them that it didn't seem correct that my paying daughter wouldn't get the car seat or in your case a stroller for free as most other airlines do. No response after that.

I hope I didn't make you nervous. I'm sure it'll be fine. I do think that if getting seats close to each other is important to you, I would pre - select the seats. In my case it was very important. They did not try to separate us on our return trip, just tried to give us worse seats (in my opinion). I just don't understand why they didn't have our names on those seats. I'm just angry because there was no reason to give us other seats since the seats we purchased were available at that time. I just don't understand why it was such a big deal giving us back those seats. When I told her I purchased the seats in advance, she looked at me like she didn't even care. She sighed and began changing the seats, like I had asked her to move mountains. It's just AWFUL customer service.

The flights, on the other hand, was on time and great. I didn't find the seats small. The lunch/dinner they offered was nice to have, although we ate before we boarded. I'm not a fan of airline food. But it was not too bad. And I don't even know if any other airlines offer meals anymore. So that was fine.

It's just the unpleasant experience with the customer service before, at check in (return) and after. I really don't like flying, so I try to get the quickest possible way to get there with minimal connections, but sometimes it doesn't seem worth all the hassle of having to deal with companies who don't seem to put any importance in customer service.

By the way, I didn't even bother with trying to get my seat selection refunded since I cannot stand the hassle of dealing with them again and plus, although they did not handle this situation well, I did finally get the seats I purchased.

 

[hockeymom3]

I cannot believe that the only thing separating me and Disney is 5 days worth of making school lunches!!!

I hate making lunches........

This is SO exciting, despite the fact that I have been ill (better right now though - fingers crossed that I remain well) and the fact that my 2 year old has developed a horrible cough that he has to go to the doctors for, oh and my husband has a man cold and man allergies.

 

[dennise]

I am so envious, I have already been looking ahead to next year. We had no trouble sitting together, only 2 of us, but I am sure if you are at the airport early you will have no problems. We went on Air Transat got row 8 and returned on Canjet and got row 23. Have a great trip.

 

[brooker]

I don't think you will have any issues getting seats in the same isle/row. We flew to the Dominican 3 weeks ago on Canjet and had no issues, just get there before the crowds roll in and you should have no problem with your seats. The planes are cramped compared to Westjet. The planes themselves had some problems though. We had a 2 1/2 hour delay on our outgoing flight and 3 1/2 delay returning due to what the captain's described to us as technicial difficulties. But I don't know if this is a common problem.

 

[hockeymom3]

I pre-booked our return seats home (Air Transat) but have decided not to dish out another 100 for seats down - I'm figuring that we'll get there early and as long as we're together, I don't care what rows we're in. We're going to need 1 row of 3 and 1 row of 2 - so to have them together with the window seats would be great.

I actually booked one of the last two rows on the way home - but because thats there the bathrooms are, and I wanted the kids to be close to the bathroom.

I am officially beyond excited. The kids aren't (although they're doing the count down) because they just don't know what to expect.

I'm probably going to start crying when I see how excited they really are seeing all this for the first time - including flying!!