Cancelling Swan Reservation

[DL1WDW2]

I'd call them.

In the future, I would get cancel for any reason travel insurance.

Do you always get travel insurance? Because the contract is pretty lengthy and requires specific details that they will cover… and sometimes just a portion refunded. I recommend travel policy for Cruise or overseas in case of medical emergency that requires emergency immediate transport, etc because the normal health insurance is not available overseas…
Im trying to remember what the DVC policy covers and it seems like it would refund maintenance but not points or Vice versa… Maybe somebody has better info or maybe things have changed since my last cruise and coverage is more generous.
Thanks for suggestion and chance for a discussion to understand the new policies .And good advice to double check the cancel terms always.

 

[Lewisc]

...fraud. sure thing. how about charging someone $1500 for ZERO goods or services, who is calling to cancel a room MONTHS in advance? oh, they wrote down the terms so I guess they can do whatever they want now right? That seems like an appropriate punishment/retribution to just take $1500 from someone and book the room to someone else like its nothing.

Forgive me for asking what might be the most simple question on earth. What happens if I cancel my reservation? Nobody here has ever or know anyone who has ever canceled a reservation??? nobody has gotten sick and not been able to go? Nobody has had a family emergency and needed to cancel? Nobody has broken their leg and had to cancel? ....I am AMAZED how this seems to be such a complicated and perplexing question.

Posters in this thread, myself included, wouldn't book a nonrefundable rate for the exact reasons you listed. Why did you book such a reservation?I used to book name your own price on PL. At the time the savings were more then half. Even with that savings I'd only book a week ot two in advance. I'd have a cancellable back up reservation.

Under the terms your credit card should have already been charged. You may have luck. Just call and ask to cancel. If they site terms ask why your cc wasn't charged. If that doesn't work politely ask if the policy can be waived. If not ask if it can be reduced.

Penalties were waived for reservations made prior to July 6, 2020.



Covid risks were known to you when you made your reservation.

Id call the direct number to the hotel. Marriott 800 number may be more likely to read from a script

 

[SirDuff]

...fraud. sure thing. how about charging someone $1500 for ZERO goods or services, who is calling to cancel a room MONTHS in advance? oh, they wrote down the terms so I guess they can do whatever they want now right? That seems like an appropriate punishment/retribution to just take $1500 from someone and book the room to someone else like its nothing.

Forgive me for asking what might be the most simple question on earth. What happens if I cancel my reservation? Nobody here has ever or know anyone who has ever canceled a reservation??? nobody has gotten sick and not been able to go? Nobody has had a family emergency and needed to cancel? Nobody has broken their leg and had to cancel? ....I am AMAZED how this seems to be such a complicated and perplexing question.

Given that you have to ask a bunch of strangers to answer it, seems that you are the one who finds it a “complicated and perplexing question”.

It’s simple - you agreed to a non-refundable price and now you want to back out of it. And, somehow, think that Marriott is the problem.

They may be willing to work with you but that isn’t something that anyone here can answer for you since they’d be doing it as an exception for you.

 

[Judique]

Posters in this thread, myself included, wouldn't book a nonrefundable rate for the exact reasons you listed. Why did you book such a reservation?I used to book name your own price on PL. At the time the savings were more then half. Even with that savings I'd only book a week ot two in advance. I'd have a cancellable back up reservation.

Under the terms your credit card should have already been charged. You may have luck. Just call and ask to cancel. If they site terms ask why your cc wasn't charged. If that doesn't work politely ask if the policy can be waived. If not ask if it can be reduced.

Penalties were waived for reservations made prior to July 6, 2020.



Covid risks were known to you when you made your reservation.

Id call the direct number to the hotel. Marriott 800 number may be more likely to read from a script

This is an idea but I've had best luck with Marriott going through the 800 number. Time also is of the essence. The charge hasn't been processed yet.

The OP appears to want to 'wait and see what happens' with the current situation in the state. Sounds to me like they aren't that anxious to cancel but are looking for ideas to get out at the last minute. I'm done.

 

[hsmamato2]

...fraud. sure thing. how about charging someone $1500 for ZERO goods or services, who is calling to cancel a room MONTHS in advance? oh, they wrote down the terms so I guess they can do whatever they want now right? That seems like an appropriate punishment/retribution to just take $1500 from someone and book the room to someone else like its nothing.

Forgive me for asking what might be the most simple question on earth. What happens if I cancel my reservation? Nobody here has ever or know anyone who has ever canceled a reservation??? nobody has gotten sick and not been able to go? Nobody has had a family emergency and needed to cancel? Nobody has broken their leg and had to cancel? ....I am AMAZED how this seems to be such a complicated and perplexing question.

I'm not understanding this thread at all OP...you asked here- you've been answered more than once,and politely. You chose a non refundable rate. That's what it is. As others here noted, you may get 'lucky' b/c of current situation and numbers if you call. But again, you may not. That's what the words 'non-refundable' mean.

 

[Lewisc]

The OP appears to want to 'wait and see what happens' with the current situation in the state. Sounds to me like they aren't that anxious to cancel but are looking for ideas to get out at the last minute. I'm done.

I think you're right.

 

[cm8]

GM! I would call the Swan hotel directly and ask to speak with someone at the front desk. Explain your situation and ask if anything can be done about the rate you booked. If they offer to reschedule you, take it. There are exemptions being granted but you have to qualify under that exemption.

 

[RamblingMad]

Do you always get travel insurance? Because the contract is pretty lengthy and requires specific details that they will cover… and sometimes just a portion refunded. I recommend travel policy for Cruise or overseas in case of medical emergency that requires emergency immediate transport, etc because the normal health insurance is not available overseas…
Im trying to remember what the DVC policy covers and it seems like it would refund maintenance but not points or Vice versa… Maybe somebody has better info or maybe things have changed since my last cruise and coverage is more generous.
Thanks for suggestion and chance for a discussion to understand the new policies .And good advice to double check the cancel terms always.

I always get travel insurance when I travel internationally. I'd get it domestically given the circumstances especially for cruising now. Times have changed.

But it's super important to get the cancel for any reason rider.

 

[Lewisc]

I always get travel insurance when I travel internationally. I'd get it domestically given the circumstances especially for cruising now. Times have changed.

But it's super important to get the cancel for any reason rider.

I don't agree. I think its important to look at cancellation terms when you book. SW let's you cancel a few minutes before your flight and get a full credit for a future flight. Hotels generally let you cancel 5 days in advance. Rental cars generally have no cancel penalties

 

[starry_solo]

BTW, I've booked Marriott reservations and also was going to book S&D for an upcoming trip. They make it very clear on the first page when they give you options of which rate to pick, which rate is non-refundable, which rate is refundable. Sometimes, the price difference is only $10 night, sometimes there isn't a price difference for certain group rates (like AAA)

If the OP calls them this week, OP, you should ask how much it is to change to the fully refundable option, if cancelled 5 days before the start of the trip. And then pay the extra money so you can take the "wait and see" approach. I wouldn't take the wait and see approach and then decide later onto cancel.

I have booked non-refundable options about 2 weeks before a trip for a stay at the Marriott before, but only 2 weeks before the trip, not months in advance.

 

[piccolopat]

...fraud. sure thing. how about charging someone $1500 for ZERO goods or services, who is calling to cancel a room MONTHS in advance? oh, they wrote down the terms so I guess they can do whatever they want now right? That seems like an appropriate punishment/retribution to just take $1500 from someone and book the room to someone else like its nothing.

Forgive me for asking what might be the most simple question on earth. What happens if I cancel my reservation? Nobody here has ever or know anyone who has ever canceled a reservation??? nobody has gotten sick and not been able to go? Nobody has had a family emergency and needed to cancel? Nobody has broken their leg and had to cancel? ....I am AMAZED how this seems to be such a complicated and perplexing question.

It is not fraud for a company to invoke the terms of a reservation that was legal and which you entered into freely. You seem to want only to hear people say you can cancel a non-refundable reservation and get all of your money back. That is not what you agreed to when you booked your room. I personally have booked a refundable reservation and cancelled it within the required time frame. I got a full refund. I won't take a chance of needing to cancel at the last minute on a non-refundable reservation and so I pay the extra for a refundable reservation. I strongly urge you to consider the higher, refundable option in the future. Hope you decide to go and enjoy your trip, taking whatever precautions you feel comfortable taking.

 

[Launchpad_Mcquack]

It is not fraud for a company to invoke the terms of a reservation that was legal and which you entered into freely. You seem to want only to hear people say you can cancel a non-refundable reservation and get all of your money back. That is not what you agreed to when you booked your room. I personally have booked a refundable reservation and cancelled it within the required time frame. I got a full refund. I won't take a chance of needing to cancel at the last minute on a non-refundable reservation and so I pay the extra for a refundable reservation. I strongly urge you to consider the higher, refundable option in the future. Hope you decide to go and enjoy your trip, taking whatever precautions you feel comfortable taking.

what I wanted was a simple answer 2 pages ago of, "no, none of the cost is refundable and they are going to charge your card the full amount irregardless" literally all I wanted. It took about 15 posts of people chastising me about not understanding contracts to get to it though.

I was asking for data to make a broad determination. If a deposit fee was going to be withheld versus the full sum of the entire trip taken from me. It is not at all indicated on Marriott's site as to when and how much they claw back.

Just as a side note that really doesnt have anything to do with anything, I could care less about the money, money means nothing to me. I make in interest daily what this trip costs fully. It's more about the substance of a hotels behavior to lock people in that I found unbelievable.

 

[Marrila]

what I wanted was a simple answer 2 pages ago of, "no, none of the cost is refundable and they are going to charge your card the full amount irregardless" literally all I wanted. It took about 15 posts of people chastising me about not understanding contracts to get to it though.

I was asking for data to make a broad determination. If a deposit fees was going to be withheld versus the full sum of the entire trip taken from me. It is not at all indicated on Marriott's site as to when and how much they claw back.

Just as a side note that really doesnt have anything to do with anything, I could care less about the money, money means nothing to me. I make in interest daily what this trip costs fully. It's more about the substance of a hotels behavior to lock people in that I found unbelievable.

Booking a nonrefundable rate has risks.
If you want to politely request some sort of alternative you will need to call.

 

[SirDuff]

what I wanted was a simple answer 2 pages ago of, "no, none of the cost is refundable and they are going to charge your card the full amount irregardless" literally all I wanted. It took about 15 posts of people chastising me about not understanding contracts to get to it though.

I was asking for data to make a broad determination. If a deposit fee was going to be withheld versus the full sum of the entire trip taken from me. It is not at all indicated on Marriott's site as to when and how much they claw back.

Just as a side note that really doesnt have anything to do with anything, I could care less about the money, money means nothing to me. I make in interest daily what this trip costs fully. It's more about the substance of a hotels behavior to lock people in that I found unbelievable.

You mean like posts 6, 8, and 9. With post 6 being the first post that came after you shared the details of your booking's policy (which was needed to actually give an answer).

As to your second part - so, they held a gun to your head and made you choose that booking type? Otherwise, YOU, not THEY, locked yourself in.

Eventually they will charge your card, so get on the phone and call them now and maybe you will get some help. Let us know what they say.

My understanding is that the entire amount of your reservation is owed based on how you booked this. You agreed to the provisions at that time. I don't believe changing your credit card number will do anything more than making it a little more difficult for Marriott to collect what is owed to them. Same as a PP, I never book a non-refundable rate because I never know what might come up between the time I book and the start of my trip.

Based upon the terms and conditions, it appears that your reservation is non-refundable.

 

[Launchpad_Mcquack]

Booking a nonrefundable rate has risks.
If you want to politely request some sort of alternative you will need to call.

I and was asking for an explanation of what those risks were. I am not a child, I understand there are "risks" involved. Is the non-refundable portion a day or some percentage? Marriott wont say anywhere on their site.

I aware I can call them ask for anything I want to ask for. As I mentioned earlier, the money means literally nothing to me so it's not worth my time. This was more about behavioral practices the hotel invokes upon needing to cancel a room. I find the full amount clawed back for goods or services not rendered pretty disgusting. A percentage? yes. A full days fee? yes. If you are cancelling literally hours before arrival, maybe the entire fee should be non refundable. But calling MONTHS beforehand to cancel a room should not result in the entire payment kept for zero goods or services rendered. I could actually see federal litigation at some point popping up. No other industry to my mind can get away with that, not even airlines.

 

[Launchpad_Mcquack]

You mean like posts 6, 8, and 9. With post 6 being the first post that came after you shared the details of your booking's policy (which was needed to actually give an answer).

As to your second part - so, they held a gun to your head and made you choose that booking type? Otherwise, YOU, not THEY, locked yourself in.

"eventually they will charge your card" means literally nothing. how much are the going to charge my card? and when? obviously they are not going to let me cancel for free.

and the booking policy is either refundable or not. It is quite binary, there were no special terms associated with my stay I clearly stated is NON refundable or why else would I being making a post here?

It wasn't until post 8 that I got an answer.

And then the obligatory 8 posts after that piling on of course much like you are doing now.

Apparently everyone here believed if you enter into a "contract" of buying a hotel room or anything else, that is now the law of god. If I buy a car with 80% interest rate, when the average is 4.7%, I guess the magic contract is just validated by god himself and is fair and correct. Doesn't matter what the terms are, what you are selling, what you are offering, if you create the terms out of thin air and someone buys your product that company is right and you are wrong.

I think you might want to brush up on some civil case law to see how well some of these egregious examples of contracts that predator business's have created to take advantage of people have held up. you might be surprised what you find.

 

[lanejudy]

Regardless of the cancellation policy... you may need to check if you even have a valid reservation. Based on your own posts, it seems you never paid a deposit and yet the rate you claim to have booked requires full-payment with 48 hours of booking:

I dont believe I put a deposit down on this according to my records.

• Prepay rates will be charged the full cost of the reservation within 24 hours of making the reservation.
• If payment is unsuccessful within 48 hours of making the reservation, the hotel reserves the right to cancel the reservation.

But your own information answers your question about the cancellation policy and "how much" is non-refundable.

 

[Malfie Cent]

what I wanted was a simple answer 2 pages ago of, "no, none of the cost is refundable and they are going to charge your card the full amount irregardless" literally all I wanted. It took about 15 posts of people chastising me about not understanding contracts to get to it though.

I was asking for data to make a broad determination. If a deposit fee was going to be withheld versus the full sum of the entire trip taken from me. It is not at all indicated on Marriott's site as to when and how much they claw back.

Just as a side note that really doesnt have anything to do with anything, I could care less about the money, money means nothing to me. I make in interest daily what this trip costs fully. It's more about the substance of a hotels behavior to lock people in that I found unbelievable.

You got plenty of simple answers, even in the thread you claimed your question "got no traction"
Newsflash****YOU CHOSE TO BE LOCKED IN WHEN YOU AGREED TO THE TERMS OF YOUR RESERVATION****
Stop trying to blame the hotel for your lack of understanding of what you agreed to when you made the reservation. Take responsibility for yourself and pay the $1500 if it truly is non-refundable. It shouldn't be a problem since you claim to make that every day.

 

[Launchpad_Mcquack]

OK. That's it. I am closing this thread.

I have neither time nor the patience to be baited into drama. I got my answer and more importantly I found out A LOT about the type of people who post here.

 

[Meglen]

Lots of folks here really tried to help. But in the end a simple phone call could solve your issues.