We had to rearrange our dates a little for our trip. (The good news is that it means two days at Toy Story Hotel instead of one. The bad news is mostly the mourning of my elegant non-retracing-steps travel schedule and one less flight to pay for, but no big deal. Much better than when I thought we would have to scrap the whole thing - but I digress!) I was able to book the new dates with no problem, and the hotel room is listed as being refundable up to a certain date, but it says I can't cancel the old date or roll it into the new reservation online or by email - I have to call. Does anyone have experience with this? How much time should I set aside to deal with it (and how much of a hassle is it )? How did you call - Skype, I assume? TIA. I'm apparently the world's least-tech-savvy millennial so this is oddly new to me.