Cancellation Confusion

4Ds4Diz

Mouseketeer
Joined
Aug 28, 2011
Messages
240
HI All, I could use some help in determining what the policy is on getting points back when I cancel a trip.

I currently have a trip planned for this June 2016 that I used my June UY 2015 and some June UY 2016 points to book. I may need to cancel as my mother has terminal cancer. If I cancel the trip now, more than 31 days out, do I get points back? What about if I wait but cancel less than 30 days out? I am trying to understand the different scenarios possible. Also does that mean the 2015 points are lost since I didn't bank them?

Also, I have the trip insurance, so does that change what I get back? This is so confusing. I could use some help understanding this, as my head is already swimming with the other family issues!

Please help me to understand! :worship:
 
If your trip is booked in June 2016 and you are using June 2015 UY points, then you had to bank them into next UY to use them for June 2016.
If you did bank them then they are now 2016 UY points and will expire in May 31, 2017.
If you cancel before 30 days out then the 2015 banked points can be used for a trip before May 31, 2017 and the 2016 UY points are available to used in the 2016 UY or banked into your 2017 UY.
If you cancel with less than 30 days to go, then those points must be used in the 2016UY and only with a booking within 60 days of check-in.
 
If you have the Travelx insurance offered through DVC, you will only be reimbursed for your maintenance fees and any other non-refundable expenses. You will not get your points back if you use the travel insurance.
 
So it looks like I am in a pickle. My mom thinks we should still go so as not to disappoint the kids. She will stay home with a health aide and my sister. My sister is hesitant now, whereas a month ago she said to just go. My husband thinks we should cancel.

Oh what to do. This was hard to get organized with all the kids schedules. :(

Thanks for your input in explaining. I guess the less than 30 days, they will hold the points means I need to use them sooner than later and need to book within 60 days of trip. :thanks:
 

So sorry to hear what your family is going thru. At least you do have some time until the 31 day mark. And if something happens even closer to the trip keep in mind that points in holding are not the end. My mother passed away just a week before a trip that we all were supposed to be going on. For me, after the funeral I just wanted to get away so we went but I did have to cancel a few days off the front. I was able to use the holding points on another trip before they expired - a benefit of booking at the start of my UY just as you have done. If you do cancel you'll have almost an entire year to use the points whether it be for yourself or if that isn't possible then you might rent them out.
 
So sorry to hear what your family is going thru. At least you do have some time until the 31 day mark. And if something happens even closer to the trip keep in mind that points in holding are not the end. My mother passed away just a week before a trip that we all were supposed to be going on. For me, after the funeral I just wanted to get away so we went but I did have to cancel a few days off the front. I was able to use the holding points on another trip before they expired - a benefit of booking at the start of my UY just as you have done. If you do cancel you'll have almost an entire year to use the points whether it be for yourself or if that isn't possible then you might rent them out.

Kathy, how did you make out on that trip so soon after funeral? I don't mean to pry, but I am curious to see how the trip was for you. I am over 2 months now of hospital/care facility everyday for my mom. I love her dearly and will miss her so much. I have done a lot of grieving already. It is very tiring and I think I will be ready for something to enjoy with my family, as I have not had the time for them lately. Was the trip an enjoyable one for you and if so what made it so?
 
4Da4Diz...If your Mom traveled to Disney with you, and loved it as much as my Mom did, the first trip will be difficult at times, even if you wait months until that visit. Who knows what will trigger emotions?
It is good that you will have your other family members with you for the trip. I went solo, and I was surprised what little things caused emotional responses. Just be sure to take some tissues with you, remember the good times you shared with her, and don't be embarrassed to shed a tear. But it was a very enjoyable, and healing, trip. Best wishes.
 
4Da4Diz...If your Mom traveled to Disney with you, and loved it as much as my Mom did, the first trip will be difficult at times, even if you wait months until that visit. Who knows what will trigger emotions?
It is good that you will have your other family members with you for the trip. I went solo, and I was surprised what little things caused emotional responses. Just be sure to take some tissues with you, remember the good times you shared with her, and don't be embarrassed to shed a tear. But it was a very enjoyable, and healing, trip. Best wishes.

All very true. And I found going to the grocery store brought just as big of emotional response when I realized I didn't have to buy certain items anymore. You really end up having triggers that you'd never expect.
 
What I hated about the grocery store was all of Mom's friends asking "How are you doing?" and giving hugs. I went so far as to shop out of town for a couple months. LOL
 
Also does that mean the 2015 points are lost since I didn't bank them?

I think you must have banked them when you booked. As is better explained below.

If your trip is booked in June 2016 and you are using June 2015 UY points, then you had to bank them into next UY to use them for June 2016.
If you did bank them then they are now 2016 UY points and will expire in May 31, 2017.



Also, I have the trip insurance, so does that change what I get back?

You either use the trip insurance OR you cancel and get the points back (if you cancel in time).


My mom thinks we should still go so as not to disappoint the kids. She will stay home with a health aide and my sister. My sister is hesitant now, whereas a month ago she said to just go. My husband thinks we should cancel.

Is your sister going? Or is she part of the decision because she would be the one holding down the fort? Is she overwhelmed already? What is your husband's reasoning? You have to have deep conversations with everyone, IMO, at this point. How do the kids feel?

This might not be appropriate for your personality and if so I apologize ahead of time. My background: my mom was diagnosed with leukemia mid December '99, went into remission VERY quickly, everything seemed great, then a problem with the blood thinner caused her sudden and unexpected death in mid March '00. And I never got a chance to see her in between. (new job, across the country from her, no money, total ostrich syndrome on my part, she was exhausted from the treatments and then I kept getting sick when she was in between treatments including full blown influenza). I was unable to help her (thankfully my brother's wonderful wife stepped in when I could not be there). NOW I am the main one in charge of my mother in law. She has multiple health problems and is slipping into vascular dementia on top of it all. She now HATES when we go away, and I'm realizing why (her other children have proven to be totally unreliable when the care falls on them), but I still have to go away sometimes. My husband (her son) and I have very in depth talks about the what ifs.

I find the "what ifs" to be vital. What if we're on a cruise and something happens. What if we're on the cruise we were on last month with what ended up being FOUR sea days with NO way to get back at all since we're at sea? What do we instruct family to do? (DH is her POA etc) In our case, we try to continue the trip, we get back once we can, everything is on hold. We all know her wishes.

Have you heard of The Conversation Project? It's about these conversations. If you haven't heard of it, look it up. As they say, it's always too early to talk about these things until it's too late. So have the conversations.

Unless the kids have huge feelings about it, IMO it's between you and your mother. If she wants you to go, and you can handle going, go. Ultimately, IMO, even DH doesn't have a huge amount of say in it, unless you suspect that he knows you better than you know yourself right now OR if he and your mom are extremely close. Weirdly, I'm actually hitting the point where it would bother me if *something* happened while we're away than it would bother DH. He would still have more feelings, but I would be more stressed because I'm the arranger. So I can totally see taking his feelings into account if you have that dynamic like we do, but if you really know your mind and you're OK going and your mom is OK with you going, I'd consider going.

The insurance kicks in if you're at the "no points back" stage. And like was stated, you get the maintenance fees back for those points if you file the insurance claim. That's it.

I guess the less than 30 days, they will hold the points means I need to use them sooner than later and need to book within 60 days of trip.

Assuming the points were all moved or already in your 2016 UY, you have until the end of May 2017 to use them, so as long as you're flexible in when to go and where to stay, you have time.

Kathy, how did you make out on that trip so soon after funeral? I don't mean to pry, but I am curious to see how the trip was for you. I am over 2 months now of hospital/care facility everyday for my mom. I love her dearly and will miss her so much. I have done a lot of grieving already. It is very tiring and I think I will be ready for something to enjoy with my family, as I have not had the time for them lately. Was the trip an enjoyable one for you and if so what made it so?

You didn't ask me, but...

When my mom died, I *had to* get OUT. I was driving along the road thinking "this is the last place I talked to her on the phone" ('00, no laws about that yet, oh well). This is where I had this experience and talked about it with her. This is where I was when I found out about the leukemia. Even the YMCA wasn't safe because that's where my stepdad called me with *the news*. I had to get out; I literally stated that I had to leave or I was going to drive my car into Puget Sound because I couldn't take it anymore.

Thankfully a work opportunity arose to go cross country for the summer.

I wasn't in the mode for affording "vacations" then but I bet it would have helped. To go *somewhere else* and have no responsibilities, to just be and to try to breathe...would have been good.

Listen...if it happens, you're going to be sad anyway, no matter where you are. You might as well cry at a place that brings you joy, because once that bout of tears is done you can go see Mickey or Tink or ride Small World or do/see *something* that you have loved. And even though it's an affront to the senses to realize that the world keeps on spinning, it's better to see that at Disney than realizing that because you still have to do the laundry and clean the toilet.
 
Kathy, how did you make out on that trip so soon after funeral? I don't mean to pry, but I am curious to see how the trip was for you. I am over 2 months now of hospital/care facility everyday for my mom. I love her dearly and will miss her so much. I have done a lot of grieving already. It is very tiring and I think I will be ready for something to enjoy with my family, as I have not had the time for them lately. Was the trip an enjoyable one for you and if so what made it so?

I lost a very close friend unexpectedly and was under going treatment for early stage cancer. I was an emotional wreck. After about 2 weeks, my husband told me to pack because we were getting away for a few days. It was the best decision hands down. It almost felt like hitting a reset button.
 
Is your sister going? Or is she part of the decision because she would be the one holding down the fort? Is she overwhelmed already? What is your husband's reasoning? You have to have deep conversations with everyone, IMO, at this point. How do the kids feel?

My sister is not going, she would be the one to "hold down the fort", but she will be going away twice before then, once for work and once to attend my nephew Boot Camp graduation. We both have our days with getting overwhelmed. Not only are we going to work daily, I have 2 kids that have activities while hers are out of the house, we are both visiting mom at the senior care facility daily along with running her to any appointments. On the weekend hubby and I are handling kid activities and then meeting Sis and Brother-in-law on Sunday at moms to clean out her house as we may need to sell it to cover cost of care. It is becoming the "new normal", but still difficult. It is wearing me down if I let myself think about it, so I "Just keep swimming"!
 
I am so sorry to hear about your situation. When my MIL passed away, it was 6 months of heartache after she had a debilitating stroke. It helped so much that she had preplanned her funeral with my DH and his brother. Other than picking out the music for the funeral Mass and booking the restaurant that she chose, everything else was set up. She even had a garment bag in her closet marked "clothes for my funeral" down to her shoes and slip. It was so bizarre at the time but it made it so much easier that we didn't have to make that decision. You will never know when it's her time to go. You might cancel the trip and are thankful afterwards when she is still there is enjoy your stories. You might not cancel the trip and have her go before or during your vacation. You can't really plan so the "what happens if" discussion is critical. Prayers to you and your family.
 
Feeling the need to "get away" is what is driving me on this. It may sound selfish to some, but I am going to need it, as I feel I need it now. I have spent many hours away from my family this past few months, as I am gladly spending time with mom as I want to get all the happy talks and conversations that I can with her. But the cost has been the time that I spend with my family and this trip was going to be all about the 4 of us spending the time together, time I am really missing right now. So I will keep swimming as I have no control over the situation. But I can try to plan for the "what ifs".

I thank you for your comments and advice. It is greatly appreciated and it is helpful to hear from others experiences! :hug:
 

















DIS Facebook DIS youtube DIS Instagram DIS Pinterest DIS Tiktok DIS Twitter DIS Bluesky

Back
Top Bottom