I have called the WDW-DINE two times now to ask some questions - first got a very knowledgeable CM, second time not so much. I am nervous about getting a newbie when I call Friday. Wish we could request, but we obviously don't know their schedules. And when you have called WDW-Dine has the connection been horrible? Seems like the conversation cut out a few times and she was very hard to understand and hear.