Can You Change The Default Phone Number Disney Uses For Your Account(s)

[mgarbowski]

Way back, probably 15-20 years ago, I created my online Disney account and gave them 2 phone numbers: our home landline and the main number where I work as a "daytime phone number." Over time I started using my personal mobile number for everything, and changed all my online accounts accordingly, including Disney.

But, every time I book an ADR, DVC room, Lightning Lane, or buy Genie Plus, the system pulls that work number and prefills that into the "just in case we need to contact you" field. So I have to change it manually. I have checked and edited my accounts at My Disney Experience, DVC, Disney+, Disney Movie Rewards, the Store, Disney Gift Cards, ESPN, Movies Anywhere, and probably a couple of others. At this point, the number Disney keeps pulling exists nowhere in any profile of mine in any Disney- related account that I can find. My guess is it is being pulled from an old field as an artifact in a Disney IT database I can no longer change.

Has anyone else experienced this? Were you able to get it fixed? If I had confidence in Disney IT telephone support, I would call, but I fear spending 75 minutes and accomplishing nothing.

 

[barb969]

I have called to fix mine.

 

[mgarbowski]

I have called to fix mine.

Thank you. As long as it might work I will give it a shot.

 

[disneychrista]

I changed my number on the (Disneyland) app, yet when I made dinning reservation last week it still had the old number as my contact number.

 

[georgina]

I have that issue also. It prefills my old home phone number on ticket orders, etc. If I log in, everywhere I look my account has my cell number, can't see why they still use the old one.

There was something weird that has happened with dining reservations also. The confirmations for ADRs came to the correct email, but something else kept going to an old email, maybe cancellations?

It's not just Disney, I have the same problem with UPS notifications. While most go to the correct one, some go to an old email I never use. I have tried calling but they cant seem to fix it.

 

[_19disnA]

I can think of various reasons why someone's phone number might have changed. If you get a good Disney person on the phone, I would expect they can resolve this issue for you.

 

[mgarbowski]

I finally got around to calling support today and it could not have been an easier call or fix. Minimal wait time; the CM knew exactly what I was referencing; confirmed it is not possible for guests to change on their own; and made the fix. I tested it and my current mobile number appeared instead.
Thanks everyone.

 

[Gizmo74]

I finally got around to calling support today and it could not have been an easier call or fix. Minimal wait time; the CM knew exactly what I was referencing; confirmed it is not possible for guests to change on their own; and made the fix. I tested it and my current mobile number appeared instead.
Thanks everyone.

What number did you call as I have same issue

 

[mgarbowski]

What number did you call as I have same issue

The main Disney World number for everything.
407.939.5277
When prompted to state the reason for the call I said "account profile."
It said, "OK, billing." Lol.
But the person who came on the line transferred me to exactly the right department (though I don't know which one by name).