Can I Vent, problem with our room at CBR! UPDATE 09/03/08 pg 9

[marimario]

If you re-read her post, you'll see that she booked the trip about a year ago, but that her husband started experiencing these physical complications 3 or 4 months ago. When she booked the trip, there was no medical need for a room location that minimized walking.

That is right, we book a year ago by them my dh health was in better condition. He started having compication on April, that's is when we decided to ask for preferred room.

 

[bigbabyblues]

Just FYI, the resort that I keep reading as spread out is Coronado Springs, not Carribean Beach. Or are they both that way?

Caribbean Beach is also spread out. However, there is a bus stop at each village, so you won't be far from one.

 

[CleveRocks]

CBR is even more spread out than CSR. To give you an idea of the scope of the sizes ...

CBR's lake, Barefoot Bay, occupies 45 acres.

CSR's lake, Lago Dorado, occupies only 15 acres.

Overall, CBR has to be much more spread out because it has a bigger "hole" in the middle than CSR does, if you know what I mean. If you walk a lap around CBR's lake, it's 1.4 miles. If you walk a lap around CSR's lake, it's a little more than three-quarters of mile (this figure is approximate, CBR's is exact).

 

[justplaingoofy]

Overall, CBR has to be much more spread out because it has a bigger "hole" in the middle than CSR does, if you know what I mean.

I love technical terms
But seriously, this is a great peice of information ..thank you

 

[siestakey]

Have you considered switching to POFQ? Lovely resort, great pool, any room you are at is a less than a 5 minute walk to the food courts, pool and the busses. And you will love the boat ride to Downtown Disney. We love it!

 

[marimario]

Have you considered switching to POFQ? Lovely resort, great pool, any room you are at is a less than a 5 minute walk to the food courts, pool and the busses. And you will love the boat ride to Downtown Disney. We love it!

I have not considered, since this happen last night. Beside our trip is on Sep 16th, I don't think they have any room available. But thank for the idea, I will wait for the supervisor to contact me and see what he have to say. And them if he can't do anything I would ask him to check in POFQ.

 

[safetymom]

Personally I felt like I walked more to get to the food court and main pool at CSR.

 

[a1tinkfans]

Just for others to have this information ... when you call the direct resort number, you are NOT connected to the resort. Your call is answered at a call center just like a callto 407-W-DISNEY is. The outgoing message may be different, but if you call CBR's number the phone does not ring at CBR.

The CMs are trained to be gatekeepers. They do not tell you they are not at the resort ... they just allow you to believe that you reached the resort, without actually lying to you. They are trained to let a call go to the resort ONLY if it's something they truly can't handle themselves. Anything to do with reservations and room requests is something they can handle and they will not put such a call through to the resort.

I'm just trying to save others the time and trouble of calling the main Disney number as well as "the resort," since both calls will go to the same place.

Q?
Are you saying that when you call the RESORT number on your reservation it is NOT the resort???? I never knew that. I have had to call them using that number and they answer with the resort name, WHO KNEW!!

As far as insurance goes, OH YEAH, unless you purchased the insurance early on it DEFINITELY excludes pre-existant, so EVEN if the symptoms started now but the diagnosis was Prior, it would likely NOT cover. Gets VERY tricky indeed, theres also some additional wording on some policies that "go back" a certain period of time too.
Lets hope that you ...
get the location you want
husband feels well
AND you have a fabulous time!
Good Luck!

 

[mom2taylorandemily]

Well, I'm a bit confused, did the OP reserve and pay for a Preferred Room, and DU accept payment? If so, then the issue is in their hands to fix. If not, then it is just a request and as we all know requests are not garanteed.

I am sorry for the OP's situation, as I am sure it has been very difficult to watch your DH go thru this. I hope DU is able to correct the problem for you.

 

[SueM in MN]

What about calling the "special needs" people? I have read about that service on here, although I have no idea how to get in contact with them or what "they" are really called- but I know that Disney can work with people who have medical disabilities to insure their needs are met. Anyone have the number or know what I am talking about?

It is called Special Reservations and you can find the number in the disABILITIES FAQs thread. Since the OP made their reservations with a travel agent, the agent 'owns' the reservation and requests are handled thru the travel agent.
The kinds of things the OP is asking for (preferred room or close to the food court) are not the sorts of things that Special Reservations handles. They get involved in things like wheelchair accessible rooms, rooms for people who need special equipment.
In the case of Preferred Location, that is a specific booking category with a different charge. It's not a category you can get by having a special need. You are able to request "Close to xxxxx" for medical needs, but it is a request, not a guarantee and will get you close, but not in the Preferred category.

 

[rie'smom]

Just for others to have this information ... when you call the direct resort number, you are NOT connected to the resort. Your call is answered at a call center just like a callto 407-W-DISNEY is. The outgoing message may be different, but if you call CBR's number the phone does not ring at CBR.

The CMs are trained to be gatekeepers. They do not tell you they are not at the resort ... they just allow you to believe that you reached the resort, without actually lying to you. They are trained to let a call go to the resort ONLY if it's something they truly can't handle themselves. Anything to do with reservations and room requests is something they can handle and they will not put such a call through to the resort.

I'm just trying to save others the time and trouble of calling the main Disney number as well as "the resort," since both calls will go to the same place.

This is also true when you're at the resort itself. If you press 0 for the operator, you get a call desk not the front desk.

 

[maxiesmom]

Just thinking, but are you sure you want to stay at CBR? It is a huge resort, and if you are trying to keep walking to a minimum, it does not seem to be the best choice. POFQ is tons smaller, and no matter where you are placed you would be less than 5 minutes away from the food court and bus stop.

Also, as far as booking a preferred room for someone with health problems, well even doing that is no guarantee you will get what you want. I booked a preferred room at ASMu a few years ago, because my mom had just had some minor surgery. When we arrived, we were not given a preferred room. The CM told us many people had decided to extend their vacations, and Disney policy is to not make them move. So instead of being nice and close we were 3 buildings back. I was not a happy camper!

 

[Sammie]

As Cleverocks stated, when anyone calls the numbers listed for each Disney resort, you do not get the resort, you get the Disney Call Center. If you dial Front Desk from your room, you get the Call Center.

At peak times, weekends, holidays, these lines are also answered by outsourced call centers and you might actually be talking to someone working at home.

You are not talking to anyone at the Front Desk. Disney recieved so many nonsense calls to the Front Desk they literally could not do their job of checking people in and answering the phones.

It is not always a great system; as you are talking to someone that can only tell you what is on their computer screen; but as with many things a few spoil it for everyone.

But if all you need to know is what time is the 3 o'clock parade then they serve a purpose.

 

[a1tinkfans]

Re: call desk
SOMEHOW I find this REALLY DISTURBING

I JUST NEVER KNEW!!!! Too Funny indeed and VERY un-disney like

 

[Laura]

And them if he can't do anything I would ask him to check in POFQ.

I'm with you in checking on POFQ if you can't get a preferred room. It's definitely easier walking around there than CBR.

Good luck!

 

[safetymom]

Why do you find it un disney like to have a call center?

 

[rie'smom]

I think the poster meant having a call center answer when you dial the front desk from a WDW resort.

 

[a1tinkfans]

I think the poster meant having a call center answer when you dial the front desk from a WDW resort.

YUP, it just seems UN -disney to me. I guess I am too caught up on the "hype" of ALL THINGS DISNEY and really thought that when I call a front desk, I get a front desk. I guess it just "breaks the magic" for me a bit, no biggie, just a letdown I guess.
(Now I am starting to see (even more) what my DH and DS say..YOU ARE TOO ADDICTED to DISNEY! )

 

[safetymom]

Personally I think it was a good idea by Disney. I can just imagine how many calls the front desk gets in a day. There may be guests that need the front desk for something but this way the call center can answer most questions.

If a manager is truly needed the call will be sent to them.

There are many on here that think they need to call the front desk to check on their reservations. A CM at the front desk doesn't need to take time away from guests for these types of calls.

I am sure they also get frivolous calls that are best handled by a call center.

I am sure Disney isn't the only company that does this.

 

[DebbieR]

When you get the Call center, be sure to get the name of who you're talking with. My DH called after our trip in December because we had left something behind in our room at POP. The 1st person he got pretty much told him "too bad, your loss" so he asked to speak with a supervisor because of her attitude. Turns out the girl put her FRIEND on instead so she wouldn't get in trouble. He wasn't treated very well by her either and somehow in the course of the conversation found out he wasn't actually speaking with someone at the resort like he thought. Because he found out it was a call center, he called back a few minutes later, got someone different, explained the situation and they put him right through to the resort manager. He had the names of both girls and that's how we found out they were playing games with him. They were supposed to have been reprimanded, but who knows? For our trouble, they added 2 days onto our park Hopper tickets for future use. All we wanted was to get our item back - which we didn't. Fortunately, it wasn't that critical to have and the extra days on our tickets more than made up for it.

After speaking with the first 2 girls, my DH said we'd never go back to that resort again if that's how their customer service was. I'm glad we found out it wasn't the people at the resort treating him that way, and we're returning in November to use our "free" days.

Debbie