Can I as a DVC member call MS on behalf of my daughter?

[MilwaukeeMom]

My daughter rented points for a March vacation which was cancelled. She negotiated a new trip with the point owner, but wants to change it again. Point owner is telling her he can’t or won’t do anything to help. After reading many posts here, it’s pretty clear he just doesn’t want to do anything. Can I, as a DVC member, talk to member services and help her? This is so frustrating!

 

[ldo]

no. Only the owner of the DVc points in question has access to them via MS.

 

[cm8]

My daughter rented points for a March vacation which was cancelled. She negotiated a new trip with the point owner, but wants to change it again. Point owner is telling her he can’t or won’t do anything to help. After reading many posts here, it’s pretty clear he just doesn’t want to do anything. Can I, as a DVC member, talk to member services and help her? This is so frustrating!

Sounds like your daughter was given a one and done do over. He helped her once with zero issues. I think you owe him a bit of grace. It’s not that he won’t do anything, he did. It’s your daughter who now wants to change it up again. What does the contract say? It’s not fair to him to keep having to make changes. The member service wait time is horrible at the moment. Is she willing to compensate him for his valuable time?

 

[cvjw]

I would certainly hope that DVC member services would not talk to you and allow you to make changes on another DVC members account. Talk about invasion of privacy.

I have rented out points many times. I would side with the point owner on this one. At some point, you just have to say enough. If he has already made changes for your daughter once, he has been incredibly kind. To ask or force him to make more changes is asking too much - at some point, he needs the remaining 30% of his agreed to rental price. Maybe your daughter can list the reservation as a confirmed reservation on the brokers site and recoup some of her money.

 

[_auroraborealis_]

Hard no.

You don't get to make changes to someone else's points, hard stop.

 

[MilwaukeeMom]

Well I don’t think anyone could foresee Florida becoming the hotbed of virus it is today Sadly my daughter will have to lose her money as the contract doesn’t offer refunds.

 

[sethschroeder]

The member service wait time is horrible at the moment

I mean at worse its 1hr? Thats even if they need to call MS to start with. If they need to call, they call, put the phone on speaker, and go about their day until MS answer, do the quick change, and hang up.

Do I think they should? Eh sort of a grey area can't say I feel strongly either way, I probably would do it though but would outline this is the last change I will make.

Just saying if someone doesn't want to do it that fine but don't pass blame on waits for MS for not doing it.

 

[MilwaukeeMom]

I only waited 15 minutes on Sunday

 

[MilwaukeeMom]

In retrospect, she shouldn’t have changed the reservation immediately and waited to see if MS would put points back, allowed banking, and other things that weren’t in place in March. Now her coworkers don’t want her to go and she’ll be quarantined for two weeks after her week off. Plenty of angry VIPs just because of this. I wish I’d done a point transfer, I’d have control of the reservation.

 

[cm8]

I mean at worse its 1hr? Thats even if they need to call MS to start with. If they need to call, they call, put the phone on speaker, and go about their day until MS answer, do the quick change, and hang up.

Do I think they should? Eh sort of a grey area can't say I feel strongly either way, I probably would do it though but would outline this is the last change I will make.

Just saying if someone doesn't want to do it that fine but don't pass blame on waits for MS for not doing it.

We both know nothing of the time and availability of the OWNER. Who’s to say he is available to keep making changes? He may not have any time or be in a place to put the phone on speaker. Don’t make it seem he’s the one being the problem. He didn’t have to change it the first time.

And the retrospect to see Florida as a hotspot was obviously a possibility when it was invaded in the spring. I’m sorry your Daughter will need to quarantine when she returns but that’s not the Owners fault either. She will now have to decide which option will best fit her needs. It’s sucks to lose money when certain things are beyond your control.

 

[MilwaukeeMom]

Exactly! No one wants to lose thousands of dollars. I would think someone who has collected their money would want the same help if they were on the losing end.

 

[chicagoshannon]

When is her new trip supposed to be?

 

[cm8]

Exactly! No one wants to lose thousands of dollars. I would think someone who has collected their money would want the same help if they were on the losing end.

What did your daughter agree to when she had the first modification to her reservation? Did the owner follow through?

I’m willing to bet he would gladly change it for $$$.Maybe parting with a little more money will get her what she wants? Do you know the condition of the points? Maybe he can’t change them again if they are points that will expire soon?

I’d offer $$$ to change it up once more.... His hands maybe tied too.

 

[MilwaukeeMom]

Her new trip starts on Tuesday. She had to pay extra money in March to change it. Now she doesn’t want to go because of all the work people giving her grief. They’re seriously questioning her judgement

 

[MilwaukeeMom]

Also I believe these were borrowed from a July 2020 contract for the original March reservation. Weren’t they put back into the 2020 use year? If not, aren’t they extended until November?

 

[_auroraborealis_]

Honestly, it doesn't matter where the points were from. Having changed it once, the owner is under no obligation to change it again. And you have no rights to make changes to the use of the owner's points.

 

[HappyDisneyWife]

In retrospect, she shouldn’t have changed the reservation immediately and waited to see if MS would put points back, allowed banking, and other things that weren’t in place in March.

That’s the thing with this pandemic- everything is crystal clear looking back, but it’s a muddled mess when we have to make the decisions. There really is no “should” or “shouldn’t have” right now... she made the best decision she could with the info she had.

Also I believe these were borrowed from a July 2020 contract for the original March reservation. Weren’t they put back into the 2020 use year? If not, aren’t they extended until November?

Yes, all borrowed points are put back, but that sadly doesn’t change anything if the owner is not able/willing to move the reservation.

Her new trip starts on Tuesday. She had to pay extra money in March to change it. Now she doesn’t want to go because of all the work people giving her grief. They’re seriously questioning her judgement

This really seems to be the bigger issue than the other DVC owner at this point. She doesn’t want to go and it would cause her grief + quarantine if she did... there is no guarantee for the owner that this situation (&/or her mind) will change by the time the next rescheduled trip would roll around.

I’m trying to make similar decisions right now... except that instead of coworker judgement, I could end up being a very sick wife/mom... and not just from covid. I’m very immuno-compromised, but have never truly felt it until this year (of course ). Will I be stronger/healthier in October when I’m hoping to take my boys & their cousins to Disney? I rented DVC points for that & so far, I’m being told there will only be help if they can rebook... but I’m not ready to pull the trigger. So, it will be my own fault if I decide too late, and I don’t blame the “harsh” policy... I just learned that I’d rather buy more points than ever rent again! But will I even be able to go in December with my hubby & my brother & sister-in-law? I used my own points for that trip & I will be outside of my banking window... not likely MS would ever help me on that! Yet, I have to make these decisions soon, and one wrong choice could mean the loss of money or points... thankfully everyone in my family is being very supportive throughout this crazy time, but it’s hard.

The other posters have made some very good points here. I’m truly sorry your daughter is in this bind... I can tell your mama bear is coming out (& mine would be too!)... but when your hands are completely tied, maybe the best thing you can do is encourage her to find something positive in an otherwise negative situation.

 

[Deb & Bill]

Also I believe these were borrowed from a July 2020 contract for the original March reservation. Weren’t they put back into the 2020 use year? If not, aren’t they extended until November?

Just give your daughter the money she is out (or split the difference with her) and call it good. She's learned a lesson about renting points and that life isn't always fair.

 

[Sandisw]

Exactly! No one wants to lose thousands of dollars. I would think someone who has collected their money would want the same help if they were on the losing end.

I get the frustration but when the reservation was rented, it was at a savings over the cost to book with Disney and the trade off is the loss of flexibility, which I know you know that.

The owner made a change once, which may not even been in the contract and I don’t agree that being upset with the owner is fair,

Granted, this is an unforeseen situation, but what DVC would do foe the owner in terms of points isn’t really relevant.

I am sorry she may lose her money. but this entitle things has really shown how renting can be a real gamble.

ETA: Remember, if your daughter doesn’t show up, the owner Should be out the points.

 

[ldo]

maybe you as a DVC member could reach out to the owner and find out info about UY, etc. Is there any way he'd transfer points to your account? DVC is still waiving holding status and returning borrowed points. Maybe he'd respond to a DVC member?
IMHO, your daughter is correct to focus on her employment, and it might mean losing this vacation $. Good luck.